Koons White Marsh Chevrolet
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Customer Reviews of Koons White Marsh Chevrolet
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Excellent experience buying a used car
by Sheri Edwards on 12/29/2024
updated 01/03/2025
Chevy Trailblazrr RS HIGHlY RECOMMEND this vehicle.
Prompted an inquiry on-line. That same evening I got information sent directly to my phone; including a video and all fact sheets. Made an appointment to drive the car; it was waiting on… arrival. No pressure at all to buy. Easy negotiation with manager over price. They were very polite and kind. Quick as easy with financial office. I did not feel taken advantage of in any way. Best car buying experience ever.
71 reviews
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hazard insurance on tires
by Pulfriciv on 09/13/2014updated 09/26/2014Had to have a tire replaced due to a nail in the sidewall. Covered by hazard insurance Koon's Chevrolet replaced the tire w/ minimum delay.Romero -- 2011 Equinox
by FayeRB on 09/04/2014updated 09/25/2014Ever since I've had my 2011 Equinox and have had it serviced at Koons I have to say that I have NOT had a bad experience yet. Compared to other service departments at some other dealerships I've been to Koons stands out above the rest, by… far!!!My Koons experience
by Tpstokes on 09/09/2014updated 09/24/2014I was taken right away and greeted with a friendly face. I spoke with the service person who had my info on his computer and was very thorough. I was given a ride home and the driver was very friendly. All in all a very pleasant experience.… I would highly recommend your dealership, by the way I have already recommended your dealership.Great Car
by myword_1 on 09/21/2014This was my second car purchased from koons. I would definitely come back in the future because of the great service.Great experience!
by cb1003 on 09/17/2014Wow.... I've bought cars at a few local dealerships, but the experience that I had at Koons redefined what I thought a car dealership was. Everyone was courteous and professional. And we were able to find exactly what we were looking for.… Koons is now our dealership. I only regret owing too much on my other vehicle, otherwise, I'd trade that in immediately.Good Job Koons Chevrolet
by willandjan10 on 09/15/2014Everyone was great from the minute we walked in the service door to the time we picked our completed vehicle up. I would like to thank Brian H for jumping in and helping since my service rep was off that day. Brian took charge of my vehicle… when the tow truck driver dropped it off and stayed in touch with us during the whole repair. Hats off to and thanks to everyone in the repair of our Equinox. Job well done Koons Chevrolet of Whitemarsh.....DONT GO HERE
by chance1995 on 09/10/2014I will NEVER EVER be buying or EVER recommend anyone to buy from this dealership! I bought a 2005 Chevy Silverado that looked to be in mint condition but turned out to be horrible. I drove it home from the dealership the day i bought it and… first the ABS light came on and my anti lock brakes began locking up. Then 6 days after i bought it i pulled it into the driveway and it was spewing antifreeze all over the place and i had to get it towed which coated me money and it turned out to be a water pump which the dealership only wanted to cover half the payment which was 500 dollars.Then a week after that one of my front ball joints completely sheered off and my whole left wheel was up into the fender and caused lots of damage, again had to be towed and this time all the way back to there dealership where after talking with them they fixed and paid for it. Now a month after i have had the truck its back in the shop and needs over 1,000 dollars worth of work including 2 inner tie rods a steering shaft and a component for the ABS system, which they told me they basically want no part in and will not help me with the costs. When i had bought the truck they claimed that it was Maryland inspected which means it should be safe to drive, however my mechanic who is a Maryland state inspector says that by the looks of this truck it should have NEVER passed Maryland inspection! STAY FAR AWAY from this dealership they're out to take your money. I am still paying my truck payments and multiple mechanic bills for this stupid truck i should have never bought. PLEASE take my experience and go somewhere else!Positive Experience
by TerFar51 on 09/03/2014Our salesman, Rich D, was great. We did not at all feel pressured in any way. Rich knows his job well. I would definitely recommend Rich to any of my friends or family looking to purchase a new vehicle.Recent purchase
by Lawrence1157 on 08/15/2014Bought a 2011 Silverado trk that I totally love. The buying process was very smooth and all the employees were great to deal with.Professionalism
by rmtjr on 08/14/2014I would like to express my thanks to John W, Dan H and Bridgett A for their professionalism and keeping me up to date on the status or my repairs. When it was determined that my car would be kept overnight they arranged for a rental car.Sevice with a smile
by Eileen18_ on 08/06/2014The service was fast. Chris took care of my car and did a excellent job. I have had my car for a year now and so far things have been very good..So keep up the good work!!!Amazing Experience at Koons White Marsh Chevrolet!!
by hazer00 on 07/29/2014My experience at Koons White Marsh Chevrolet was Incredible. My sales person Armando G was extremely knowledgeable on the vehicle I was looking at, and he did everything in his power to work with his Sales Team to get me into the car I… really wanted. The Service and Sales Team worked together in harmony to insure that my experience was like none other. I will be back for service, and will most definitely shop with Koons White Marsh Chevrolet again!! Very Pleased and Impressed with the Quality of Customer Service!Excellent service
by rachelg30 on 07/18/2014I was in the process of buying my first car with the help of my father, and was shopping around to see who I could get the best deal from. I test drove the car and then sat down and within the hour, I had decided to buy from Koons. It's a… long process, but our sales assistant Hani was very helpful and kind throughout the process. I am very pleased with the car and with the process.Fast Service
by Tyeisha on 07/15/2014The service was great and I was able to get my problem fixed in one visit in less than 2 hours.great experience
by herbie605 on 07/11/2014It was great they got us financing I didn't think we would ever get thanks you guys so very much my wife and I love our new equinoxBest
by Cp2014 on 07/03/2014Every time I take my vehicle in for it to be service and I received my vehicle back, it always fill like I just brought it...new truck purchase
by Rubyrue on 07/01/2014Told the salesman exactly what I wanted, how much I had to spend. I got what I wanted, no pressure. I was treated with respect. Being a woman truck buyer this is important to me .I felt comfortable with the deal I got when I left the… dealership with my new truck. I was shown all the areas of the dealership that would offer me service and met the people working there for future visits.My salesman was friendly but professional.Gold Service
by JelBel14 on 06/30/2014The people at Koons Chevrolet are very friendly and courteous. They are very knowledgeable and they try their very best to provide you with fast service to get you in and out. They have a nice waiting area and they provide free coffee and… pastries too.To anyone looking for great service!
by Kathleen234 on 06/25/2014The service was excellent and done in a timely manner. Staff was friendly and helpful. The waiting area was clean and the facility was really nice.service department
by Cory123 on 06/26/2014My experience went well except for the oil stain I received on my Mojave interior driver side door. Although it was an accident and the service department was apologetic and attempted to clean the stain, I believe I should of received some… type of discount on future service to compensate for the mistake.Thankful!
by rlc0529 on 06/14/2014The service department found the leak during my scheduled oil change and Bridget informed me that it was a covered repair. I couldn't ask for a more thorough service department!
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