Koons Westminster Toyota
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Customer Reviews of Koons Westminster Toyota
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15 service reviews
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Travel from catonsville
by H roland on 04/04/2025Koons/Todd polite and knowledgeable and great service and advice on car care.Good job
by Dave on 02/27/2025updated 03/06/2025Good service. Fair and quickThank you for your support of Koons Westminster Toyota, Dave!
Amazing
by Gabe on 10/16/2024updated 10/24/2024They have a great team and always are on time.Thank you for the fantastic review of Koons Westminster Toyota, Gabe!
Friendly service, nice waiting area.
by Mr G on 10/19/2024Car was taken in almost immediately after arrival. Milo, my service rep, is always friendly and helpful.We're delighted to hear that Milo and the team at Koons Westminster Toyota provided you with prompt and friendly service. Thank you for sharing your experience!
Amazing
by Duff on 09/13/2024No BS here Legit 5 star sales and serviceIt was our pleasure to assist you. Thank you from all of us here at Koons Westminster Toyota!
Great service
by Charles Lee on 09/06/2024updated 09/13/2024Always the best service. Had a nail in my tire. Called and they got me in for service right awayCharles, it was our pleasure to assist you. Thank you from all of us here at Koons Westminster Toyota!
Fast out the door!
by ChickenDoc on 09/10/2024Great service department. Huge lounge, quiet, peaceful wait, which wasn’t long: 1:22 to install new running boards on a Tundra we bought 4 days earlier. Lots of technicians and parts folks available, even on Saturday. ⭐️⭐️⭐️⭐️⭐️Thank you for the fantastic review! We're glad to hear that our service department at Koons Westminster Toyota provided a quick and pleasant experience. Enjoy your new running boards on the Tundra!
Excellent
by Bowen Harriet on 06/05/2024Perfect experience, wonderful service, what more do you need… no fuss, no stress just great service.Bowen, knowing we are providing this level of service makes our day. Thanks for choosing Koons Westminster Toyota!
Car service
by Storman on 12/09/2023Very good. It is some what pricy.Storman, thank you for sharing your feedback on our pricing and leaving Koons Westminster Toyota a four-star review. We hope to assist you next time!
Great Service
by June Romeo on 12/27/2019Right on time and very friendly service from everyone I had contact with. Service was completed promptlyJune, thank you for visiting our team at Koons Westminster Toyota and allowing us to take care of you and your vehicle.
I drive past three other dealers to them for service.
by Koons service on 12/19/2019They are courteous, prompt and professional. I have never felt taken advantage of. They have always been forthright.Thank you for the review! We are so grateful to have your business here at Koons Westminster Toyota. We look forward to your next visit with us!
Great Service
by lauralee13 on 11/02/2018Koons Toyota of Westminster service team is great, was able to schedule service appointment same day, all staff personnel were friendly & very helpful, comfortable waiting area, quick & efficient service. Five stars from start to finish.Filter Hose not attached
by RKJ777 on 06/12/2015I have been taking my Highlander to KoonsToyota Westminster for service. Last 3 out the 5 times they have left the hose on the back of the filter detached. This cause the Check engine light to come on few days later. Each time I had to take… it back to clear the codes.Scion Buying and Service Experience
by scionservice on 02/18/2010Warning, if you are going to buy a Toyota or Scion from Koons Toyota Scion of Westminster please check the vehicle closely for damage. I bought a brand new Scion at the dealership in September 2009. It had interior damage that I was not… aware of before driving off the lot. They never disclosed the damage to me. I arrived home and spotted the damage in numerous places around the dash area. I reported it to my salesman the very next day. Not one person looked at the damage. They told me that they would take care of the damage. Needless to say it is still not fixed after ten trips and hundreds of miles put on the vehicle from returning back to the dealership. A Certified Toyota technician has to perform all repair work according to the auto maker or the warranty will be voided. The factory trained technicians at Koons Toyota Scion of Westminster are apparently incapable of completing the repair work. On my last visit they put 16 miles on the vehicle to fix scratches on the dash. According to one employee at the dealership, they sent my car out to be repaired since they were unable to do it themselves. I never gave permission for the car to be removed from the premises nor was I told that it would be taken elsewhere. That says a lot about the certified Toyota Technicians. Now, I have no idea who is doing the repairs on my vehicle and how it may affect my warranty. I would not recommend this dealership to anyone. They do not stand by their word and will not work with you to get the problems corrected. I have been working with the Better Business Bureau and the Attorney General Office, to try and get this matter resolved.Multi-function Display: attempted $3400 rip-off
by prius_driver on 06/05/20092004 Prius had a TSB on the multi-function display (MFD), but Toyota only replaced it under warranty if the customer complained. Mine failed in 2008 after the 3 yr warranty was up, and Westminster Koons Toyota told me that the charge to… replace it was $3462.00. I told the service rep.: "No, this is not a fair price, what about a reconditioned part?" He replied that there were none available. Car is nearly useless without the MFD, so I did some research and found out that MANY users had their MFD replaced with a reconditioned model for between $400 and $600, while others paid nothing for this repair of a manufacturing defect. One user even provided pictures of the exact failure of the circuit board, Toyota had trouble with their new lead-free soldering process in 2003 and 2004, and there was a bad solder joint. So my plan was to fix this myself if Toyota would not back up their cars. After many hours on the phone, the Koons Westminster Service manager said that he had indeed been able to locate an "exchange unit" for the MFD, and the total charge would be $600 (ended up as $706 with rental car). So Koons Westminster Toyota service department tried to rip me off for over $3,000- I imagine they would have thrown a party or something if I had paid the charge! I had also contacted Toyota National Customer Service in California, and a very competent and understanding lady there eventually sent me a check for the entire charge, in large part because of the extreme mistreatment I received from Koons Westminster, so the total cost was covered, although of course it took me at least 12 hours to research this and talk to many different people.
About our dealership
Thank you for your support of Todd and Koons Westminster Toyota!
by Koons Westminster Toyota on 04/06/2025