Koons Westminster Toyota

2004 Prius had a TSB on the multi-function display (MFD), but Toyota only replaced it under warranty if the customer complained. Mine failed in 2008 after the 3 yr warranty was up, and Westminster Koons Toyota told me that the charge to replace it was $3462.00. I told the service rep.: "No, this is not a fair price, what about a reconditioned part?" He replied that there were none available. Car is nearly useless without the MFD, so I did some research and found out that MANY users had their MFD replaced with a reconditioned model for between $400 and $600, while others paid nothing for this repair of a manufacturing defect. One user even provided pictures of the exact failure of the circuit board, Toyota had trouble with their new lead-free soldering process in 2003 and 2004, and there was a bad solder joint. So my plan was to fix this myself if Toyota would not back up their cars. After many hours on the phone, the Koons Westminster Service manager said that he had indeed been able to locate an "exchange unit" for the MFD, and the total charge would be $600 (ended up as $706 with rental car). So Koons Westminster Toyota service department tried to rip me off for over $3,000- I imagine they would have thrown a party or something if I had paid the charge! I had also contacted Toyota National Customer Service in California, and a very competent and understanding lady there eventually sent me a check for the entire charge, in large part because of the extreme mistreatment I received from Koons Westminster, so the total cost was covered, although of course it took me at least 12 hours to research this and talk to many different people.