MINI of Towson
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Dealership Service Review
service Rating
Selling Fear and Hyperbole.
Written byon 12/03/2021
Brought in my 10 year old MINI for an oil change and maintenance. Four hours later was contacted with a litany of suggested repairs that rivaled the value of the car itself. Service rep leaned heavily on techniques of fear and hyperbole by telling me he was "frankly surprised the car is still running." I've had no trouble, or warning lights, since I asked them to put the car back together without any of their recommendations. I would NOT recommend MINI of Towson Service Center.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Trinity Miller on 12/07/2021
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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