MINI of Towson
Customer Reviews of MINI of Towson
Review type:
purchase of a 2024 mini cooper countryman
Efficient & Helpful
by Manny Katz on 11/01/2023I brought in my ancient Mini for a check engine light. They fixed some electrical issues and told me what parts to purchase so that I could fix ithe engine problem myself. They patiently answered many questions. An overall positive… experience.Hi Manny, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Oil Service
by khbrower on 10/23/2023I brought my car in for an oil change. I was able to get an appointment the same day. Allen Rolocut is always extremely helpful. I needed to have transport to pick up my car and Allen made sure that the Uber picked me up before he left--… He had planned to leave early, but stayed to make sure I had a ride to pick up my car.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Experience on MINI Countryman Oil Change Service
by Hui Y Kwan on 10/12/2023MINI Towson location is convenient. Their front desk and receptionist are friendly and polite. MINI service advisor Allen is super helpful and always provides the best services for my MINI. Overall experience in Towson MINI is excellent.Hi, thank you so much for your positive comments about MINI of Towson! Don't hesitate to call us if you ever need anything. Be safe on the road!
Antifreeze leak
by Convertible on 10/03/2023The dealer was able to give me a loaner car because of the length of time it was going to take to repair my car.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Tire replacement 9-25-23
by Bobkean on 09/26/2023They had the tire on hand and got it done the same morning.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
1st anniversary check up
by Moesmini2 on 09/13/2023Great place, friendly and welcoming. Got a walk around with service tech by video, he explained everything, made it very easy to understand what he did. Took a little over an hour.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Battery Replacement
by DHDavis on 09/07/2023Alan was able to get me in the same day to have my battery replaced. I was still able to get to work on time and my car was ready when I got off!. Alan gave me updates on the status of my vehicle without me having to ask.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Service as always
by Satisfied-1 on 08/25/2023Prompt responses, clear explanation of what's required, what COULD be needing service soon, and getting the work done in a timely manner. All things I have experienced time and time again with this dealership service department. Staff are… clear and honest, and not just trying to add on things to "fix" to pad the costs.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service visit…
by nr on 08/24/2023Routine service was provided in a timely efficient manner….I count on the expertise and honesty of the service advisors at the dealership and Alan is the best….Always listen to his advice and guidance to keep my Countryman in great shape….… He is a great asset to MINI of Towson …thank you Alan!!!Hello, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
oil change service
by ajpogo01 on 08/17/2023As always, my experience was very positive. Wayne, my advisor is very accommodating.Hi, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service!
by Garrett on 08/14/2023As usual, the service was great. Alan Rolocut, the Service Advisor, was very helpful and knowledgeable.Hi Garrett, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Excellent service from Mini in Towson
by Kari000 on 08/11/2023Allen at Mini in Towson got me in quickly when I needed an urgent oil change. I love the video walk through the tech sends and the great follow up on recommendations and transparent pricing.Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of MINI of Towson and we hope to be of service again in the future.
Always a pleasure.
by Tony Vazzano on 08/10/2023Alan had my car serviced quickly and answered all my questions. It is a pleasure dealing with Alan and this dealer’s service department.Hi Tony, your satisfaction is our top priority. If you ever need help, just give us a call. Happy motoring!
Service at Mini of Towson
by FredSCo on 08/09/2023Alan the Service Advisor is honest, thorough, and generally spectacular!!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
VIN WMZ53BR07R3R56454
by Reneé Cohen on 08/03/2023Could not have been better, friendly, informative, no pressure, understanding of “the process” I was going through.Hi Reneé, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Brenda Smaw on 08/03/2023I met with Wayne Luberecki, Service Manager at Mini of Towson and was very pleased with the service I received. He was very polite and extremely professional. He answered all my questions and even advised me about upcoming services needed… to keep my car running in optimum condition. I had to wait while my vehicle was being, serviced and it was completed in timeframe that Wayne estimated.Hi Brenda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Fast and helpful
by Justpopp on 08/02/2023Did a great job and were helpful. Even gave me A video on the problems that the tech found.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Maintenance
by Alice p on 08/01/2023Very good service, staff was polite and professionalHi Alice, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mini of Towson
by jhmyd1739 on 08/01/2023Thanks Wayne for all the help and guidance on keeping my little coupe in top shape. Kudos to you and the entire service team -- bytheway, the walkaround video by the service technicians are super helpfulHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service guy who was on the desk on7 /22/2023
by Tobi Goldfus on 07/28/2023So friendly and personable and efficientHi Tobi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service visit
by Vincent on 07/21/2023Professional customer serviceHello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Phyllis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Gabi Porter on 02/29/2024