MINI of Towson
Customer Reviews of MINI of Towson
Review type:
purchase of a 2024 mini cooper countryman
Service Review
by @Debbie on 03/06/2025updated 03/13/2025Have dealt with Allen Rolocut for years and he always takes really good care of us, explains everything and treats us fairly. He’s always wonderful to work with.Hi, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Mini Cooper Senor repair
by noscreenname on 08/11/2024updated 08/20/2024Our 2016 mini clubman had a check engine light. This required the replacement of the radiator at a cost of $2500 Alan worked with Mini to have this covered under warranty. No cost to us...great service as always.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
I always go to Mini of Towson for service
by Denise C on 07/22/2024My experiences at Mini of Towson have always been exactly what I needed for the past 16 years. I would not go anywhere else for service. Each person I have dealt with has been clear on what I needed and help me plan my service over the life… of my cars. They are so good, I am on my second mini! Most recently, thank you Justin for getting me into a loaner when I had an unexpected emergency repair!Hello Denise, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Survey
by Christopher on 04/26/2024Great experience. Very welcoming and friendly approach with concern and solutions regardless of dilemma.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Service Makes The Car
by ZooMing on 04/14/2024It the service department that makes owning a vehicle that counts. Good service is priceless! The team at Mini of Towson is the BEST. Alan Rollocut is the constant professional and always makes my service appointments pleasurableHello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mini
by JonShea on 04/06/2024Great experience! Justin told me what I needed to know clearly and helped me understand what needed to happen to get my Mini road worthy again. Thank you!Hi Jonshea, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Exceptional Service Experience
by SamuelJr on 03/28/2024I came in for an oil change and brake service, and my experience at Mini of Towson was 5 star. Quick, efficient, and timely, Justin did a great job of explaining the work that needed to be done, and was ready and willing to answer any and… all of my questions. Would recommend this dealership to anyone looking for a stellar service department.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Mini Cooper service
by Cheryl C on 03/10/2024As always, I had terrific service from the team at the Towson Mini garage. Wayne was very helpful, and the communication and service was timely and clear.Hi Cheryl, we are so pleased you enjoyed your visit to MINI of Towson! Drive safe, and we'll see you on the road.
purchase of a 2024 mini cooper countryman
by Phyllis on 02/27/2024The staff were very helpful at every possible point. The staff were also "not pushy" as some other dealers have been. I went back again with a family member and they re-answered questions another time. I was very happy with dealer and am… happy I bought the car there.Hi Phyllis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service on Mini SE
by Caroline on 02/18/2024My car was in for maintenance, everything was covered under the warranty. Wayne at Mini of Towson was very helpful and explained the recall and what what was being done. Car was done when expected and I am very pleased.Hi Caroline, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Service, Every Time!
by MINI lover on 01/18/2024MINI of Towson has been our go-to for sales and service since they opened. We have purchased both or our Minis from this dealer, and always have both cars serviced here. Alan Rocolut has been at the service desk since the beginning, and… he's our main point of contact, but everyone at the desk is top-notch - as is everyone in the garage, as far as we know, because the workmanship has always been exceptional. Our 2015 Paceman has passed 103K yet still feels like a new car, thanks to this outfit.Hello, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome
by Kimball on 12/13/2023Allan was very helpful. I trust him with my car and business. He is always helpful and very professionalHi, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!
Annual Maintenance Review
by Maria R. on 12/08/2023I felt that my service manager Allan R. was honest and looking out for my best interest. My car was ready by my requested time even with added services.Hi Maria, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mini of Baltimore Service team is the best.
by asaar70 on 12/06/2023All my service experiences at Mini of Baltimore have been top notch. I feel like my car is in the best hands with this team and Allen and Wayne are always so great to deal with.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Department: Allan is an absolute gentleman
by adohata on 11/29/2023During a time of stress dealing with significant vehicle repairs, Allan was very understanding. He assured me that their mechanics, whose expertise was tackling Mini Cooper repairs, would examine my Mini Cooper, and the results were… astonishing. Thanks, Allan!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Always Excellent Service
by David Smith on 11/30/2023Every step of the process from scheduling the appointment through intake and final service was exceptional. There’s no overselling. The video of the mechanic overviewing the work was great. They really care. Awesome customer service.Hi, we are pleased to hear you had such a positive experience with us, David! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent
by Sweininger on 11/16/2023Everyone was friendly, kind and willing to help. This was no surprise. I've been working with the service department for years and this is rule not the exception.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at MINI of Towson. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!
Oil Change and More
by Kelly H on 11/13/2023Took my car in for a routine oil change and a programming update needed to be done as well. Unfortunately, during the programming update my sunroof mechanism broke. Alan was able to coordinate the repair within a couple days and get me into… a loaner until my car was fixed. Throughout the repairs, I was kept updated on the progress and when everything would be completed. I appreciate the great service & will take my car back for future services!Hi Kelly, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
5-Star Service
by Phil R. on 11/11/2023Allen and his team at MINI of Towson provided great service per usual. They do a fantastic job of keeping me informed of progress as well as recommended services. My car work was completed in a timely manner.Hi Phil, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Reliable shopt to get your MINI fixed.
by Kongjie on 11/10/2023Trustworthy, dependable, and efficient.We are pleased to hear you had such a positive experience with us, Kongjie! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mini of Towson
by Lynda B on 11/09/2023Minis are fabulous cars—outstanding performance makes they fun to drive. Combine that with the outstanding service Mni of Towson provides and you’ve got a winning combo. Special kudos to Service advisor Alan Rolocut for his outstanding… customer service over the past 11 years that I’ve owned minis!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Phyllis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Gabi Porter on 02/29/2024