Lexus of Towson
Customer Reviews of Lexus of Towson
Review type:
25K Service
by HDH on 05/14/2025Just had my 25K service at Lexus of Towson. My service advisor, Matt took great care of me and my RX. Got registered promptly, and the service was done quickly. Matt kept me posted on the progress, and my service was completed in the… time estimated.Best experience.
by Kimmy on 05/08/2025My representative was very professional, very informed and very knowledgeable. All my concerns were addressed and completed and a timely matter.Kimmy, we're delighted to hear that your experience at Lexus of Towson was so positive and professional. Thank you for sharing this feedback!
My Lexus of Towson service experience
by LCH on 05/05/2025I’m always confident that my car will be properly serviced, and my service consultant Monique Wood will be efficient, friendly, and professional.Thank you for sharing your confidence in our team at Lexus of Towson! We're delighted to hear that Monique consistently provides efficient and professional service. We look forward to continuing to meet your expectations!
Quality Service
by Kevin W on 05/04/2025My service experiences are always great. Andrew always explains everything and makes sure I don't have any questions or concerns. He is one of the main reasons I got my second Lexus from Lexus of Towson.Kevin, we're delighted to hear that Andrew has been a key part of your positive experiences at Lexus of Towson. Thank you for choosing us again and sharing your feedback!
Smooth
by Mark Cooper on 04/01/2025As always Andrewoooo!!!!! Always great service, he makes it smooth. Thanks AW // Also a big thanks to the whole team!!Mark, we're delighted to hear that Andre and the team at Lexus of Towson provided you with smooth service! Thank you for your continued support.
Service with a smile
by Arlene S on 02/09/2025updated 02/18/2025Andrew Woo always makes my day lighter. No matter what time of day it is, early morning or late afternoon, he greets his clients with a smile. He is very professional and efficient. The loaner car is readily available for me to use. Quick… service. He values time. He made sure everything is in order on a very timely manner. He gives you a personalized service. He takes care of your car just like his own.Arlene, we're delighted to hear that Andrew consistently provides you with exceptional service at Lexus of Towson. Thank you for highlighting his professionalism and dedication! We appreciate your feedback and look forward to serving you again soon.
Wonderful
by Dukes on 01/08/2025Always very friendly and caring for the needs of my vehicle Brandon Scott is always great service provider.Thank you for the wonderful feedback! We're delighted to hear that Brandon and our team at Lexus of Towson are taking great care of your vehicle needs. We appreciate your support!
Andrew is the best
by Pam on 12/14/2024Excellent customer service. I've been working with Andrew Woo for over 5 years. He always listens and offers the best suggestions for keeping my car in the best condition.Pam, thank you for your loyalty and kind words about Andrew! We're delighted to know that you've consistently received excellent service here at Lexus of Towson. We look forward to continuing to keep your car in top shape!
RX service
by HH on 11/21/2024Just had my first service at Lexus of Towson on my new RX. They are so very professional. Matt was my service rep and he was just great to work with. He is very knowledgeable and service oriented with the customer in mind. The service was… done promptly and efficiently with updates provided along with some service recommendations.Thank you for sharing your experience with us at Lexus of Towson! We're delighted to hear that Matt provided excellent service and kept you informed throughout the process. We look forward to serving you again in the future!
Routine Service Visit
by Ann Sieber on 10/31/2024Lexus of Towson functions at the highest level whether it is sales or service. All staff are well trained and responsive. My service consultant, Monique Wood, is professional and communicates our service plan very effectively.Ann, thank you for the wonderful feedback! We're delighted to hear that Monique and our team at Lexus of Towson provided top-notch service. We appreciate your support and look forward to serving you again!
Good.
by None on 09/16/2024updated 09/24/2024That Monique is very nice and kind and respectful.We are glad to hear that Monique provided stellar service! Thanks for choosing Lexus of Towson and for sharing your positive feedback!
Awesome!
by A on 09/13/2024updated 09/20/2024Busy but efficient clean friendly. Andrew W. is great!There's nothing better than a 5-star review! Thank you for trusting Lexus of Towson!
Great
by Gerald on 08/29/2024**Service Review for Lexus Dealer** I recently had the pleasure of visiting my local Lexus dealer for a routine maintenance check, and I must say, the experience exceeded my expectations in every way! From the moment I walked in, the… staff greeted me with warm smiles and a genuine willingness to assist. The service advisor took the time to explain the maintenance process and answer all my questions, making me feel valued as a customer. Their attention to detail was evident, and I appreciated how they personalized the service to my specific vehicle needs. The waiting area was immaculate and comfortable, equipped with complimentary refreshments and Wi-Fi, which made the wait for my car feel quick and enjoyable. I was impressed by how efficiently the service team worked, completing the maintenance ahead of schedule. When my car was ready, the service advisor walked me through the work that had been done and provided valuable recommendations for future maintenance, all without any pressure to upsell. It’s clear that the team at this dealership prioritizes customer satisfaction and integrity. Overall, my experience at this Lexus dealer was fantastic. I left feeling confident in the care my vehicle received and appreciated the friendly atmosphere. I highly recommend this dealership for anyone looking for top-notch service and a commitment to excellence. I will definitely be returning for my future service needs!Gerald, we're delighted to hear that your experience at Lexus of Towson exceeded expectations! Our team takes pride in providing exceptional service and creating a welcoming environment. Thank you for the high recommendation and we look forward to assisting with your future maintenance needs!
Catchy Title? Tire Repair
by Joshua Taylor on 08/26/2024FriendlyThank you for the 5-star review of Lexus of Towson, Joshua!
Wooooo!!
by Mark Cooper on 08/11/2024updated 08/20/2024I would like to complement Andrew Woo. He was on point if I had questions, also gave me periodically updates as how far along my vehicle was.Mark, we're delighted to hear that Andrew provided you with excellent service at Lexus of Towson. Thanks for sharing your experience!
Communicative team for scheduled maintenance
by Lexus RX 350 driver on 08/15/2024Located in Towson. Great customer service. Nice waiting area/lounge for customersIt was our pleasure to assist you. Thank you from all of us here at Lexus of Towson!
Loving the services provided by Kyle At Lexus
by Justine Roberts on 08/01/2024I love the professionalism and dedication of the entire Lexus team. They know exactly what they’re talking about and aren’t afraid to share their thoughts regarding excellence in their Service ProvidedJustine, we're delighted to hear that our team's professionalism and dedication stood out during your visit to Lexus of Towson. Thanks for the kind words!
Great service experience
by Scott on 07/18/2024Flawless service, with quick and easy drop off and loaner car experience.We are so happy that our Lexus of Towson team earned your five stars. Thanks, Scott!
Excellent and Professional service.
by Ex Dir on 02/05/2024Efficient and Professional.We are honored to receive your support. Thank you! - Lexus of Towson Team
Who knew I had a squirrel development set up in my air filter
by DiStefano Rosemary on 11/10/2023My service manager was professional very interested in letting me know about the leaves and twigs clogging everything... which led to fixing my lack of AC and heat! My original concern. The Lexus dealership in Towson is top rate and Scott… Daniels is knowledgeable and tops in people skills.Rosemary, we're glad to know that Scott and our team at Lexus of Towson were able to help with your AC and heating issues. We appreciate the kind words about our service and are here for you and any of your future needs!
Excellent service offered by Andrew and Matt. Both attentive to our needs.
by Robert Horst on 11/07/2023Always helpful and offer service to automobiles and our personal concerns and questions.Robert, thank you for your positive review. We really appreciate it! - The Lexus of Towson team
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Portuguese
- Spanish
We're delighted to hear that Matt and the team at Lexus of Towson provided you with efficient service for your RX. Thank you for sharing your experience, and we look forward to assisting you again in the future!
by Lexus of Towson on 05/15/2025