BMW of Towson
Customer Reviews of BMW of Towson
Review type:
Salesman
A pleasure dealing with BMW Towson
by pjmoeller on 02/12/2024A no BS experience with Katie Teter and GM Mr.Stigliano.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
New car purchase
by Luciano on 02/05/2024Fun and pleasant.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fabulous experience!
by LLF on 01/05/2024Thank you to Jesse Issacson for all your help in making our car buying experience with BMW of Towson so easy! From the moment I connected with him - I was impressed with his knowledge, interest and passion for cars and specifically electric… BMWs. From his patience while we sorted through our "decision matrix" to helping my husband get comfortable with an electric vehicle - Jesse was patient, educational, and kind, for that I couldn't be more grateful. In addition, the entire team was phenomenal at addressing our needs - especially the timing for closing the transaction. When we are ready for our next vehicle I won't hesitate to go back to BMW of Towson.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great people
by Rich on 12/28/2023Bought a 2023 GMC Denali from BMW of Towson, MD. And must say they were a pleasure to deal with. Our sales person Kyle was great. Have told other people how smooth they made the process go and would highly recommend this dealership.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
X5 50e purchase
by Brian A on 12/20/2023Worked with Jesse and the Costco auto program to get my X5 50e - super smooth process from order all the way through delivery. What a fantastic car - couldn’t be happier!Hi Brian, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
End of Lease Buy Out
by PSU BLUE BMW on 12/15/2023BMW Towson made the experience easy. I love that they sent me reminders and provided options as my end of lease neared. This location always makes you feel special and important. I chose to buy my leased vehicle since I had low mileage and… I still love my x4 so much. My original salesperson just moved into the finance area and so glad we got to work with him again. I would highly recommend this dealership and a BMW vehicle to anyone. ⭐️⭐️⭐️⭐️⭐️Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Towson and we hope to be of service again in the future.
Oil Change and inspection at Towson BMW in Maryland
by Dr Ken C on 12/13/2023Excellent experience. I was contacted throughout the process, giving me updates. Additional services were recommended which will help keep the car in tip top shape.Hi Ken, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Towson and we hope to be of service again in the future.
Quickest Oil Change Ever
by X6Chick on 12/11/2023I scheduled an appt online and arrived about 30 minutes early. There was one advisor available to assist me as I did not schedule with a particular advisor. He got off at 3:30pm. Instead of passing me off to someone else, he was gracious… enough to take me. We shared a couple of jokes and laughs and I was out in under 40 minutes.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Appointment
by Dontae1499 on 12/02/2023The dealership found the problem which had an extended warranty by bmw and solved the issue. The only problem is no loaner was available in an urgent situation that called for me to immediately take my car inHi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (667) 930-2458 so we can assist you further.
Used Jaguar XF purchase
by Erin Beth on 12/01/2023I had a great experience purchasing a used vehicle here this week. I found a car searching online that met my budget and has features I wanted. I pushed a button about a test drive, and the team reached out right away to help me. I had… an appointment with Donelle Battle and he hooked me up every step of the way. He was flexible with the time I arrived and had the car ready and waiting for me to check out as soon as I got there. He took me on a test drive, answered all my questions, and was so helpful though the purchase process. Everyone I interacted with there was so kind and friendly. If you are looking, you know is a long and hard road searching for used cars right now. I'm so happy I found a car at this location.Hi Erin, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Sold my GV80
by Happy me on 11/21/2023Fast quick and fairThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Owner
by mglogan on 11/21/2023The service technician failed to put the oil fill cap back on. Driving down I 85 in NC the oil fill level warning came on. Luckily I found it on top of the radiator. I went to an Advance Auto Parts and they had synthetic oil. The manual… doesn’t tell you anything about synthetic. So, I called BMW of Towson and started on my journey of being bounced around. No one could tell me the oil spec or even care. After talking to 2 young ladies, finally a young lady by the name of Katlin helped me and went the extra mile for me! I got the spec 0-20 and on my way. She told me about the reset and measurement. On the first two attempts no one called me back.Hi, we regret your experience with us here, but are glad you brought this to our attention. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (667) 930-2458.
Disappointed with many aspects of service department
by EdwardinMD on 11/20/2023First BMW servicing at this dealership. No mats put on floors. Car came back smelling like tires and oil with windows down. Not the way it was dropped off. Asked if the car could be washed and was told unit was not working which is what… they have told me the past 3 times I stopped in for complimentary car wash. Service rep couldn’t answer any questions. Hmmm… Not nearly the standard I am used to from other BMW dealerships; rather surprised.Hi, we are deeply disappointed by your experience at BMW of Towson. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 930-2458. We hope to hear from you.
Great service
by Acrosenberg on 11/19/2023I was really impressed w the level of attention to the recent service I received on my 430i - they kept car until they figured out what was wrong. And Towson BMW gave me the courtesy of a loaner for the 10 days while they fixed the car.… Very impressed.Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Over and Above Customer Service
by Derek A. on 11/14/2023This review is shared between sales and service, as it was a coordinated effort. Both the sales manager and service manager were very professional and listened to my concerns. They both understood my concerns, and while they could’ve… easily taken another route, they chose to listen and provide a quick resolution. A big shout-out to Jim S., John M., and Greg M.! It’s nice to know a business that prioritizes values and professionalism, as it’s far and few between these days. Towson BMW will get future business from me/my family due to how upstanding they are as a team.Hi Derek, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great service
by Steven G on 11/13/2023From the moment I was assigned a service advisor (Greg) to assist me until the work was completed and I picked up my car, I felt confident that my car was in great hands. I received a video of my car’s status and had all of my questions… answered promptly and completely. Thank you BMW for a job well done.Hi Steven, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Maintenance
by Tony Hart on 11/02/2023I brought my car in for scheduled service. The service was performed in a timely manner. The service advisor was courteous. I was sent a video text message from the technician going over the service, and found this very helpful and… informative. The only negative would be that a complimentary car wash used to be part of this service. I do not know why this was discontinued, but that's disappointing. It was a lovely day, so that can't be the reason. I can only speculate that they cannot find people to do the job. In summary, very satisfied with the service experience.Hi Tony, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.
Car service
by Tonia HS on 10/31/2023Nick was pleasant and professional. He answered all my questions in detail.Hi Tonia, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
BMW of Towson
by Tomries on 10/30/2023It was horrific. Ever since Auto Nation purchased Towson BMW, they have been a huge disappointment. They try to upcharge you every time you bring the car in for service. And, on Friday, October 27th, they totally dropped the ball and did… not get around to even checking my car for almost 3 hours - even though I made an appointment several days in advance and even though I was the only car in the service area at 7:25 am. I'll NEVER have any of my family's cars serviced there again.Hi Tomries, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (667) 930-2458 to discuss what we can do to help.
Finance Department
by Xavier Miles on 10/28/2023I bought a vehicle from BMW of Towson back in June. I purchased a tire and wheel warranty at the time of my purchase. I was told that I could cancel the warranty and receive a refund within 6 months of canceling if I chose to do so. I… canceled the warranty a few weeks after the purchase. The BMW warranty office confirmed that the warranty was canceled and sent to BMW of Towson back in July so they could give me the $3,100 refund. It’s been over 90 days and no refund. The worst thing is that I can’t get any correspondence from them about the status or exactly what the issue is. They are not returning emails or phone calls.Hi Xavier, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Helpful
by Panda Stiles on 10/20/2023Fair dealership.Hi Panda, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Csheain! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Stephanie Mavis on 07/27/2024