Customer Reviews of AutoNation Chevrolet Timonium
Review type:
Fair, Friendly & Efficient
by Mr. Solberg on 09/21/2023Second time I have been there for service. Neither job was inexpensive, but on both occasions I dealt with a guy names Hannibal (not kidding), and he was great. I felt like I got a close-to-fair price (face it, at a dealership, i’s never… fair), and the job was completed in a timely fashion. NOTE: I answered “yes” that I was satisfied with the work, but I am not yet sure of that, since I just got the car back yesterday.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (410) 443-0704 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Warranty repair
by KSchroder on 09/08/2023The staff were exceptionally professional and helpful! My car was in great hands. All problems were resolved without any issues. The customer waiting area was also comfortable with large TV and beverage station. The service bay was… spotless, too!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by Vals222 on 09/07/2023I needed service done at the last minute and it was completely and correctlyHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Timonium! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great buying experience
by Christina B on 08/28/2023Buying a Chevy Suburban from Auto Nation Timonium was fantastic from start to finish. John Smith II was a great communicator, answered all of my questions and helped us get to the best price available for the vehicle. We needed to be quick… in and out of the dealership the day we came to purchase and John had everything prepared and it was a seamless experience.Hi Christina, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
as requested
by anon cust on 08/21/2023delivered what was promised - excellent serviceHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
auto nation
by rcbopst on 08/17/2023great service, great service support, excellent service writerHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Honest!
by Suburban on 08/10/2023Brought our Suburban in for an airbag recall. We appreciate being called and told that if the recall work was done, there was a good possibility that they would crack the dash. We opted to not have the work done.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation Chevrolet Timonium
by Chevydog on 08/04/2023I'm especially grateful to John Kennedy for delivering this car ahead of time.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Timonium! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by Laleh54 on 07/25/2023Great Service, Nice staffHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by JohnMartin on 07/21/2023Very courteous and pleasantHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
2009 Chevy Suburban service
by Suburban on 07/19/2023Jody LoMedico is our service rep and he has taken great care of our car over the past 12 years . We trust him and we follow his recommendations on any service needed . He has also stood behind any work AutoNation does and has gone to bat… with Corp when necessary. We are very happy with Jody / AutoNationHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Exceptional Service
by NathanK on 07/17/2023Excellent service, atmosphere, and deal.Hi Nathank, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Got the problem fixed
by JTreviewer on 07/02/2023Jody was very helpful to find the cause of our AC problem and got the repair done earlier than expected.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tahoe Service
by Mr. R Moyd on 06/26/2023The tech was able to diagnose the issue with the vehicle and complete the required repairs. Since having my Tahoe serviced, the truck is running smoothly as expected.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Customer Service
by Sarah B on 06/12/2023updated 06/20/2023I had an unidentified oil leak that needed to be checked out. Since my car needed to be there overnight, I was offered a rental car so I could still get things done. Jody regularly updated me on the status of this repair and had an… inspection done as well. It's helpful to have someone who knows my car and can recommend services that keep it running well. In addition, Jody always makes sure to check my warranty so I get the coverage I deserve. Jody is a great person to work with.Thank you for taking the time to share your feedback with us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Excellent service department
by Dave M on 06/15/2023Jodi and his tech team are always the best. Gets the work done properly in a quick and efficient manner every time.Hello Dave, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Autonation in Timonium
by Megan23 on 06/13/2023Awesome place! London was the best sales associate - helped me find exactly what I was looking for and made the entire process totally smooth. Everyone was so friendly and really made it a fun day!Hi Megan, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
2023 Colorado
by Dirtsteel on 06/12/2023Process of purchasing was smooth and vehicle came as ordered.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Unsatisfied Brake Service
by Mischele on 06/06/2023Back in December 2022 with 84272 miles I had front & rear rotors & pads replaced. In addition replace both rear tires monitor sensor. Returned to dealer with 86308 miles (March 8th) to have brake check due to squealing sound. Dealer… could not detect squealing sound during road test (kept vehicle for two days). Outcome check rear tire hoist and replaced. Returned to dealer with 86720 miles (March 29) check engine light has come on. Also Request brakes be checked again due to continuous squealing sound that has become annoying. Unfortunately for me, the dealer test drove vehicle and could not duplicate squealing sound. It was determined that engine oil pressure failed. Replaced engine oil assembly kit, sensor & gasket kit. Other repairs was required such as heat system with a thermostat. Returned to dealer with 86859 miles (April 4) about the annoying squealing sound and I insisted that someone accompany me on a road test. Supervisor George finally heard and understood that there was a squealing sound coming from brakes. It was diagnosed that left front wheel caused poor brake pads. Solution from George, front disc brake pads replacement and refinish both front brake rotors. To this date, the squealing sounds remains. Returned to dealer with 87714 miles (May 24) complained that the brakes or rotors had to be defective. Once again, the dealer could not duplicate sound; however, service the vehicle by lubicating rear calipers slides and added BG Stop. I made and appointment to return vehicle on June 2, 2023 because sound continued to be a noise factor and was an unpleasant sound when applying the brake. On Thursday June 1st with 87859 miles, I took my vehicle to have an oil change at a reliable mechanic my family have dealt with for many years. To my surprise, it was recommended that the rear sway bar bushing be replaced, rear and front differential service and transfer case drain & refill. I had noticed that after driving 2k miles the oil level was low. For many years, I relied on the dealer to provide top notch customer and mechanical services. Unfortunately, the squealing sound continues and the dealer have not been able to provide a resolution. In the midst of returning to them time after time, they missed or overlooked mechanical issues needed in the coming future.WOW !
by Kristin on 06/01/2023Awesome experience. My sales Rep was John Kennedy, he was super nice, very knowledgeable ! Aileen was awesome too. The staff was not overly aggressive either, which is a plus. Both John and Aileen made the process so smooth and easy.Hello Kristin, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
AutoNation Chevrolet Timonium
by MrCooper on 05/30/2023We found the car online. John at the dealership was helpful and friendly. We didn't feel any pressure in the process. It's still new to us, but no issues once we got it home a drove it for a week.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Timonium! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Timothy, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
by Rhett Rogers on 02/26/2025