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AutoNation Chevrolet Timonium


60 E Padonia Rd, Timonium, MD 21093 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (20) No (0)
Service Rating
Recommend:
Yes (19) No (2)
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Dealership Sales Review

4 out of 5 starssales Rating
Great price on used car, some downsides
Written by Zachary on 02/15/2024

Got a fully packaged used Ford Bronco with extremely low mileage for a great price (almost $5k below what Edmunds considered to be market value). Josh was great and has reached out since the purchase multiple times. He even managed to find the spare key and express ship it out to me the day after the purchase, after it had seemed to be missing. Downsides: AutoNation policy mandated that I have the car on my insurance policy before leaving the lot. If you have State Farm, you really need to do this during office ours, because adding a car to my policy took over an hour over the phone. The whole thing should’ve been unnecessary because my policy gives me 2 weeks of coverage on purchased cars without specifically adding them to the policy, but AutoNation refused to recognize this. Seems to be an AutoNation policy specifically, and man was it a pain. I live out of state so picking up the next day would’ve been very inconvenient. On a much more minor note, they forgot to fill the wiper fluid before giving me the car (it was empty and had a sensor going off before I even got home). I’m also not sure they replaced the oil like they told me since they seemingly didn’t reset the sensor, but this could’ve been an oversight since they’re not a Ford place.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Sonia Irwing on 02/18/2024
Dealer Response
Zachary, we appreciate your honest feedback, as we are always looking for ways to improve. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (410) 443-0704 so we can work towards a resolution.
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Chole Yates on 02/18/2024
Dealer Response
Hi Zachary, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (410) 443-0704 to discuss what we can do to help.
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