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Customer Reviews of AutoNation Chevrolet Timonium

5.0
Overall Rating
(3)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
sales Rating

Easy to work with

bySopheliaon 03/06/2018

Had a quick pleasant car buying experience. Rudolph Raley was easy to work with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
16 Reviews
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service Rating

Mr

byCamboneon 07/12/2018

Was in & out in a resaonable time

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service on 2013 Chevrolet Equinox

bynineball518on 06/15/2018

The service department employees are friendly and very attentive to the customer. Their professionalism will certainly bring me back to them for any future service needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy to work with

bySopheliaon 03/06/2018

Had a quick pleasant car buying experience. Rudolph Raley was easy to work with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2016 Volt Review

byEE_Volt_Owneron 12/28/2015

The sales team did a great job. Three perceptions: (1) the salesman was knowledgable about the 2016 Volt and provided straightforward answers to technical and cost questions; (2) Terms & conditions were carefully explained; (3) and, the negotiated price was fair. In all, it was a good experience - the team provided calm, no pressure advice. After driving the car for a day, malfunctions forced me to bring it to the dealer to repair. As such, my only concern was the pre-delivery inspection - the Volt is a very complex computer based vehicle whereby expanded pre-checks should be considered. The salesman provided prompt support in this issue and the dealer gave me a loaner.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

New Car Purchase

byNo_Regretson 05/17/2015

These guys were great to deal with. None of the usual back and forth. We arrived at a great deal in a very short matter of time. The Salesman has been very informative both before at after the sale. Great buying experience for a change.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

great experience!

bykarenriveraon 01/17/2015

I had the best experience in this dealer as buying a car, they are very friendly they understand me as a customer, they did everything easy for me I got my 2015 equinox in a easy process they know what they are doing and my sales rep Darren was so helpful for us. I appreciate found this dealer and I will definitely do business with them again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

great experience!

bykarenriveraon 01/17/2015

I just got my new equinox and I'm so happy for bought my car there, they are very professional all the staff is extremely friendly they know what they are doing, and understand and help me with my situation as my husband as a co signer make feel so comfortable doing business with them, Darren my sales rep. is a great seller. I will do business with them again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very good sales experience with AutoNation

byPaulyTon 10/01/2014

We purchased a certified pre-owned vehicle from AutoNation Chevy @ Timonium. The whole process was handled very well from start to finish. The sales agents were friendly and helpful but not pushy. We got a very fair deal on our trade-in. They were very helpful in working through all the paperwork to transfer ownership and insurance and registration. Financing was very easy and a better rate than my regular bank was able to offer. The showroom was open and pleasant and clean. Overall, it was an easy and friendly process, and I have no complaints.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Experience

bynjquinnon 08/12/2014

Mark, Howard and Philip were great to work with. I am so pleased with my new Traverse and greatly appreciate the professionalism and courtesy I was afforded in making my mind up on what vehicle to buy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Wonderful Trustworthy Service !

byTeresaMatthewson 04/22/2014

The people at this dealership are stellar ! They have earned my trust completely. Several times I was sure I needed tires or other major expense. The technicians and the wonderful service writers documented why I did not need that yet. Wow and because of being treated so honorably you can count on I will buy from AutoNation Timonium when those repairs are warranted. As a comparative reference I used to go to a local national chain and every time I went in the bill was huge. One day I put the $ 2,500 recommendation on pause and went out and got a Maryland State inspection. The inspection reported that I did not need any of the $ 2,500 recommendation but I did need them to replace the leaky struts they had put on the repair before. Bottom Line: Trust Is Everything In Auto Repair ! Thank You !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellence

bymks14on 04/08/2014

Definitely changed how I think about buying cars! Excellence all around...Sales, Management, Financial, Facilities and Car. I couldn't possibly be happier!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

A dealership you can count on!

byjohn_r2on 03/25/2014

Scott was quick and responsive to all my questions sent via email, and was able to produce a fair quote for my trade in all while in the comfort of my home. All I had to do was show up for my appointment at the Dealership! Phil was also a straight shooter, explaining all the options for warranties for my "slightly used" new vehicle. Thanks again for a quick an easy transaction! John R.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2011 Traverse

byawalkeraon 03/03/2014

I have received excellent service since buying my traverse 3 years ago. Andy and the other folks in service go out of their way to help with issues. They are just outstanding! Thanks.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

No pressure, great reults

bymwissel25on 04/15/2013

Phil, Scott and crew were able to find me exactly what I was looking for in a used USV and did it with no pressure. I really appreciated all their help and would recommend them to anyone who will listen. Thanks guys!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

2011 Chevy Suburban

bySueandKerryYonon 01/21/2013

I purchased our Suburban thru Fox Chevrolet in Timonium. Our salesman was Mr. Ben W., he was very helpful, knowledgeable and did everything to make sure our buying experience went smooth. I consistently emailed him questions and he would respond promptly. By the time my husband and I showed up he had all the paperwork completed, the vehicle had been inspected, cleaned and gased. He had no problem staying late in the pouring rain to assist us. Yes, I know he was selling the vehicle but under the circumstances he could of had us come on the weekend. He was very knowledge and very patient. I would highly recommend this dealership and especially Ben.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

2013 Avalanche Purchase and Delivery

byJD495Xon 12/30/2012

Liked the no hassle pricing, price was better than what I could do anywhere else. Ordered unit and seems there could have been better delivery status and updates with actual dates. FedEx and UPS does this for a $5 package and this couldn't be done on a $50K vehicle? Not sure how closely the dealer went over the setup of the Avalanche, for instance the zone for the compass wasn't set up for the area where the vehicle is to reside; a detailed checklist with actual initials oh what was done and who did it would be nice to have. Certain options could have been gone over in more detail, for instance the towing package and how to use it. Never had one before and assumed it would be straight forward but it turns out there are many settings I didn't know about - auto braking on inclines. All good stuff but didn't know what all it meant when it first happened.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
The AutoNation Drive Pink campaign, continues to raise millions for cancer research and treatment. Every AutoNation Pink Plate on the road helps put the fight against cancer on full display.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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Amenities
Complimentary Coffee
Complimentary WiFi