Customer Reviews of AutoNation Chevrolet Timonium
Review type:
Robert Maxwell
by Robert M on 05/19/2025Great experience. Had rear shocks, struts, breaks and tires replaced. completed in a timely manner.Robert, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Tried to rip me off
by Rziemski on 05/13/2025My 2023 Chevy Silverado Deisel had the service light come on for water in the fuel system. I took it to Auto Nation Chevrolet in Timonium Maryland. The vehicle was running fine and had no problems. The service Manager Jody called me and… said that I should call my insurance company as they diagnosed that my fuel had DEF in it and that it would cost $35,000.00 to repair the vehicle. I went to the dealership and spoke with the shop manager George and the technician Tim they showed me a dark colored liquid that they said was my fuel and then they said they thought it had DEF in it but were not sure. I got on google and did some research and the dark color fuel was most likely contamination for bacterial or something called diesel bug. They still said it was most likely DEF in the system and said I should have the fuel tested (isn't that what they should do when they diagnose the issue)? I asked them about the $35,000.00 repair cost and they said they would have to replace the entire fuel system and injectors and it would take about 60 hours of work as they would have to remove body from the chassis. I immediately ran some quick numbers in my head 60 hours x $200 = $12,000.00. Now the parts would have to cost $23,000.00 and you can replace the motor and fuel system for less than that. I had the vehicle towed to another dealer and they did the repair with a diagnostic for $2,450.00. I contacted Auto Nation and found that they currently do not have a genral manager and then spoke to the sales manager Carmi and he said that he would have the service manager call me and I have never heard back from them. If this is how you treat people or potential customer's then I would close your business.Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
sales
by Timothy on 02/22/2025very helpful and kind serviceTimothy, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Very Pleased
by Kevin Smith on 11/10/2024Pleasant and satisfyingKevin, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hi, we are pleased to hear you had such a positive experience with us, Kevin! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales
by KaTerra on 05/05/2024Great professionalism very efficient serviceHi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Very Happy
by JenW2024 on 04/06/2024They worked hard to find the car I wanted. They gave me a great sales price and financing, which made it affordable for me.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great price on used car, some downsides
by Zachary on 02/15/2024Got a fully packaged used Ford Bronco with extremely low mileage for a great price (almost $5k below what Edmunds considered to be market value). Josh was great and has reached out since the purchase multiple times. He even managed to find… the spare key and express ship it out to me the day after the purchase, after it had seemed to be missing. Downsides: AutoNation policy mandated that I have the car on my insurance policy before leaving the lot. If you have State Farm, you really need to do this during office ours, because adding a car to my policy took over an hour over the phone. The whole thing should’ve been unnecessary because my policy gives me 2 weeks of coverage on purchased cars without specifically adding them to the policy, but AutoNation refused to recognize this. Seems to be an AutoNation policy specifically, and man was it a pain. I live out of state so picking up the next day would’ve been very inconvenient. On a much more minor note, they forgot to fill the wiper fluid before giving me the car (it was empty and had a sensor going off before I even got home). I’m also not sure they replaced the oil like they told me since they seemingly didn’t reset the sensor, but this could’ve been an oversight since they’re not a Ford place.Hi Zachary, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (410) 443-0704 to discuss what we can do to help.
Zachary, we appreciate your honest feedback, as we are always looking for ways to improve. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (410) 443-0704 so we can work towards a resolution.
Fantastic sale, fantastic Dealership
by GTI owner 😉 on 01/28/2024My husband and I had a perfect experience buying my dream car. Zach was efficient clear with the process! Definitely would recommend and will use them in the future!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Timonium. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Jaguar XJ Purchase
by Sean Car on 12/29/2023The car salesman London couldn’t have been better and was the reason I decided to purchase the Jaguar XJ versus ones from other dealerships I had been shopping at. He couldn’t have been more professional and was great. Thank you.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Timonium! Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing experience
by Love my car on 12/27/2023Xavier was amazing - helped locate the exact car I wanted and navigated us through the entire process. Everyone we encountered - sales, financing etc - was great!Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Sales
by Kayotheone on 12/14/2023Xavier was a great sales person. Very knowledgeable and very helpful.Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Review
by Sgarc227 on 12/08/2023Eaay to make an appointment. My advisor Nicole was very helpful and understanding. Explained everything thoroughly. Work was completed quickly. Will be back for any future maintenance and repairs.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service!
by CherylP on 11/30/2023Customer service is always amazing at the Timonium Autonation! Everyone from the Representative who answered the phone and was able to accommodate my late appointment up to the gentleman at the desk who always is pleasant taking my… payments. Thank you for squeezing me in and replacing my brakes. They were on their last legs.Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Silverado Service
by Bpeach71 on 11/23/2023I would never trust my Silverado to anyone else! Autonation is the only place I will go.Hi, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.
Such a Dream
by MorganS on 11/20/2023My experience with at AutoNation specifically with Katie was absolutely a dream. Honestly the entire team was super friendly and helpful, I would recommend them to anyone for your car buying needs.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Top Tier sales experience!
by Tracy in VA on 11/18/2023Zachary and James provided me with my first white glove car buying experience!! All paperwork was prepared in advance and my beautiful Blazer was personally delivered to my home, can’t get any easier than that! They arrived to my house… on a rainy evening after a 2+ hour drive in traffic and were still very pleasant to work with. They went over the technological features with my curious husband, and helped me link my cellphone. Our car buying experience was their priority, even while facing a long drive home! I’ll be buying my fist Corvette someday from them, they have my guaranteed future business!!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
A great solution to an unexpected problem
by Michael Short on 11/09/2023I recently had a driver blow through a stop sign and totaled my SUV. With the end of my insurance loaner approaching I needed too get a replacement. I had been to the dealership on a another matter, so I decided that I would check with the… to see if they had a solution. They provided information on a lease which would provide me the car I needed at a good price. The lease origination process was quick and easy. The sales staff was very friendly and knowledgeable. I would recommend AutoNation Chevrolet to anyone who is in need of a vehicle.Hi Michael, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Care
by Gail D. on 11/02/2023Excellent care of car and driver. Work is always completed in a timely manner and the service rep and cashier are super friendly. Service is always completed to my satisfaction and I've never returned for service because it was done right… the 1st time as I have had to do with other shops. Satisfaction Guaranteed!All routine service on my 2018 Equinox has always been done by AutoNation Timonium, which is where I purchased my vehicle. The purchase price of our new Equinox and staff's attentiveness were great. Exceptional service, pricing and attention was given when I needed collision services. Special mention of Dennis who helped me with damage estimate and pre and post inspections. He thoroughly explained parts. Pricing and service time, which was less than expected. And thanks to Chevrolet for building such a dependable vehicle!Hi Gail, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
2023 silverado
by Donantsr on 10/24/2023Great deal and customer serviceHi, we set high expectations for ourselves so it is gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hi, we set high expectations for ourselves so it is gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Yvonne M on 10/07/2023Prompt and friendly serviceHi Yvonne, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Pleased
by DrLew3255 on 10/04/2023Great dealership made car buying very easy. Salesman did a great job took time to show me features of car.Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Timothy, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
by Rhett Rogers on 02/26/2025