Customer Reviews of Herb Gordon Subaru
Always a smooth experience
byon 02/28/2024
I've been coming here for regular service for a few years now and they've always taken care of me well. Whether it's a standard oil change or something more specialized, I feel that they are careful in their service and honest about the state of the car. Gives me peace of mind
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First Rate
byon 02/16/2024
I drive an hour each way to have my car serviced by Herb Gordan Subaru. They consistently take great care of my car and are ALWAYS friendly. Specifically today, Karl Cook went out of his way to make sure the service went quickly and smoothly. And the woman who finalized my bill (I did not get her name) was very cordial and clued me in to the frequent oil change program which I will absolutely take advantage of in my future visits.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
John Robinson was great!
byon 01/30/2024
Terrific service, every time. Today was no different. Every time I go in for service it’s quick, friendly, and most of all, quality work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ms. Reena
byon 08/22/2023
Since I purchased my car 2021, I have experienced a caring service staff and great service of my Crosstrek. When I had a small complaint it was taken seriously and corrected to our satisfaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good service
byon 02/25/2023
Provide a loaner car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing Service!
byon 02/22/2023
Absolutely loved my experience at Herb Gordon Subaru! The staff is very friendly and helpful. My car was in the care of Luis and he was an incredible help! He’s a very genuine and personable guy. He made me feel like he had my best interests at heart and kept it real with me through the whole process. Truly appreciated his dedication to great customer service. It doesn’t get much better than him!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1st service
byon 01/18/2023
Ready as stated. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service!
byon 01/09/2023
The service at Herb Gordon was exceptional. Very efficient. Clean waiting areas.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The golden standard in customer satisfaction
byon 07/08/2018
Herb Gordon Subaru represents the golden standard in customer satisfaction, not only among car dealerships, but among all the service industries. I have been going to Herb Gordon Subaru for more than three and half years. My experience has been always pleasant, everyone is friendly. It was until three weeks ago, I had the opportunity to truly appreciate the unbelievably exceptional customer service a five-star diamond customer care commitment. I noticed my 2015 Forester was tilted towards the driver side since a month ago. Initially I thought it was just my optical illusion. I noticed more and more that something was not right as time went on. Finally, I stopped by my local gas station. The gentleman there immediately pointed out that I had a broken shock coil on the rear tire on the passenger side. Sure it was, the car almost sat on the tire. The car needed to be fixed ASAP. Working full time and going to evening school, I cant afford not to have a car. I called Herb Gordon Subaru service manager Ken, explained my situation to him. It was 12:30 PM, Ken said none of his loaner cars had come back yet. He told me just came by and he will get a rental car from Enterprise for me if there was still no loaner available by the time I got there. I arrived at the dealership. Ken inspected the car and told me that there is a Technical Service Bulletin (TSB) regarding the 2015 Forester shock coil. Ken didnt have to tell me that. Ken said TSB does not necessarily mean it is warranty issue, but he will do his best having Subaru to cover it. Lorry from the rental car department was able to find a 2018 Forester loaner car for me. When I got in the car, I noticed it does not have the EyeSight option (adaptive cruise control) which I have on my car. I explained to Lorry I do lot of highway driving and get used to the EyeSight. I asked Lorry if there was any chance she could find a loaner car with the EyeSight option. Lorry was able to find a 2018 Outback Touring model with EyeSight and all the other bells and whistles. Lorry said since she knows I drive a long distance to work, she asked me to wait for her for five minutes so she could top off the tank for me. Ken also stopped by letting me know that feel free to drive the Outback for as long as I need and he will get Subaru to cover the shock coil under warranty. While I was leaving the dealership, I could not quite believe everything I just experienced. I felt like I was treated as a Rolls-Royce owner. I had worked with other dealerships, including one of the German luxury brands. None of them was even close to Herb Gordon Subaru when it comes to customer service. The next day, I got a call from my service advisor Vitaliy. Vitaliy told me that I had to wait for a maximum of three weeks for the parts to arrive from Japan since there was no shock coil available in the U.S. Vitaliy apologized and asked if I was okay to drive the (top of the line) Outback until my car is fixed. Wow Except taking the delivery of a new car, no one looks forward to visiting dealership since it means money spending and potential unknown service/repair cost. Herb Gordon Subaru is different. I actually look forward to going there, saying hi to my friends and asking how they are doing. Herb Gordon Subaru is the shining example of taking customer care to the exceptionally unmatched level.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome people, excellent customer service
byon 10/20/2017
Herb Gordon Subaru is professionally run with customer service clearly at top of their priorities. This place is staffed by incredibly attentive and friendly people who went out of their way to provide fast, thorough, service at the highest discount they could offer me. I managed to have my car break down and be rendered completely inoperable, and also lose my wallet (with all forms of payment and ID) at the same time. Fortunately, Rodney, Laurie, Ken, and the rest of the people at Herb Gordon worked with me to get the problem diagnosed, giving me a frank assessment of the situation and actually advising against me getting work done right then and there. They got me right in a wonderful free loaner, and were very accommodating in letting me keep my car in their lot and use the loaner while I got my situation sorted out. I can't thank them enough, and would absolutely recommend this dealership to a friend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Subaru service in Maryland
byon 05/25/2017
My experience with the Herb Gordon Subaru service department has been nothing short of exceptional. Vitaliy has been my service advisor since I bought new my 2015 WRX, and I have grown to trust him implicitly with his service recommendations. You know you have an honest person when you request services, such as a brake fluid flush, and the service advisor says we checked the brake fluid and you don't need that service done right now. My greatest testimony is my most recent experience when my clutch failed prematurely, and Vitaliy and his service manager Greg were able to get Subaru to replace the clutch at no cost to me per a one time good will gesture. I knew that I hadn't caused the clutch to fail prematurely (been driving standard transmissions for 33 years) but knew that a wear and tear item is not always covered. Vitaliy came through for me as he always has, and I will continue buying Subaru products in the future because the company has shown me that they stand behind their products. In particular, I will be buying and having my next vehicle serviced at Herb Gordon Subaru because of all the positive experiences I've had dealing with Vitaliy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
A Superstar!
byon 03/22/2016
There were many small things going on with our Outback other than the oil change for which we came in. Vitaliy Khlebnikov went with me to our car and immediately corrected two of the challenges on our list! Thus the title "Superstar." He addressed our other concerns, and we are extremely pleased with our service visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Service is timely and top notch
byon 03/10/2016
Great service every time and always quick to assess what is needed and how long it will take. Vitaliy is the best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mile One Subaru
byon 02/19/2016
Great place to buy a car and have your Subaru serviced. I was hesitant to use a dealership for service but Mile One Subaru put me right at ease. They did an oil change and 6 month check and then washed the car just because! I will be going back.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Efficiency, Excellance and Respect
byon 02/18/2016
Since purchasing my car two years ago from (Jim)James Boratenski, I have been thoroughly impressed by the courteous friendly service and attention to the needs of this customer. I'm a woman in my 60s who has often experienced borderline rudeness, dismissiveness and poor service by car dealerships and mechanics in my past. That is most certainly not the case with the team at Herb Gordon Subaru. From the very beginning when I purchased my car from Jim Boratenski he took the time to find out what I was looking for and then showed me in detail how the new electronics worked. He was lovely and when he's seen me there for service, he's said 'hello.' Over on the service side they are scrupulously clean and organized. They have Wi-Fi, donuts, coffee and shopping bags. Okay, the real reason to be there is for the exemplary service. Most of the time I have worked with Ken Hanscom, the Assistant Service Manager. As I mentioned previously my past experience with car people has been a complete let down. I've quite frankly felt used and taken advantage of. That is not at all the case with the Herb Gordon Subaru team. The service team, but most especially Ken Hanscom, has been respectful, helpful and wonderful with their service. Recently I scheduled the 15,000 mile service, but somehow I missed the allotted time. They called. I was embarrassed for messing up, but they told me to come on down. I got there over an hour late. They took the car anyway and told me that it would take about three hours before they could finished it. I asked if they could drive me home. Because I messed up, they didn't have anyone free to do that. I told them not to worry as it was my fault. I would wait. Fancy my surprise that Ken Hanscom walked up to me about an hour later to tell me that my car was done. I couldn't believe it. My car had been beautifully serviced, washed and appeared vacuumed. I am so grateful that my business is honestly appreciated. I never want to go anywhere else. Thank you Herb Gordon Subaru for a superlative team in an extraordinary facility.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service at Herb Gordon Subaru
byon 02/05/2016
Superb service from the Herb Gordon Subaru service team, especially by Ken Hanscom. I purchased our 2016 Outback in New Hampshire and we had just recently moved to Laurel. Unfortunately, my window, on the lower drive side had a crack and spidered. I came into Herb Gordon and Ken, along with Greg Edwards took pictures of the windshield and sent them off to Subaru of America regional rep and got the windshield covered 100% under Good Will. I was very impressed on how well Ken and his team took care of me and my Outback and even provided me with a loner vehicle for the day. I was extremely pleased with their professionalism and superior service. I would highly recommend their service to friends and family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service & Friendly Staff
byon 01/27/2016
Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it comes to mechanics and dealers who aren't too trustworthy, but I never feel those worries here. I take my car for oil changes and every repair needed and I'm always happy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 01/26/2016
I have always taken my 2012 Forester to Herb Gordon. They have been thorough and responsive and generally great about identifying if there is an issue that needs to be resolved. My most recent service consultant, Vitaliy, was particularly helpful, even providing us a loaner when we extended the service appointment to have our break pads replaced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service for critical repair
byon 02/05/2015
Our family, including people with disabilities, was traveling through this area when we heard a worrisome noise from our Subaru Outback. We called as the service day was closing, and were kindly assured that our car would be checked the next morning when service opened again. When we arrived, we were warmly greeted and our car was inspected immediately. A major repair was needed, and the service department has had several men working to complete the extraordinary repair. Through all of this, we have been treated with the best customer service I can imagine. I recommend this service department highly!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleasant Car Buying Experience
byon 06/21/2014
Herb Gordon Subaru sales associates provided me with all information needed to make my car purchasing experience smooth and exceeded my overall expectations. I would highly recommend this dealership to my family & friends.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great place for service!!
byon 11/08/2011
I purchased a 2008 Subaru WRX STI, from a dealership other than Herb Gordon. With in the first few months of ownership I had a simple mechanical issues with my STI. I asked the other dealership to assist me with the problem and I was literally left out to dry! I told a friend of mine about the issue I had and he said I should see Michael at Herb Gordon Subaru in Silverspring. I told him that I was closer to another Subaru dealer in Annapolis but he insisted that I go to Michael! After one visit I was sold, and not because of the one problem I had was fixed. The professional interaction, accurate knowledge that he had of my car, and the calm/easy going nature he had with the situation had me sold on where I will take my Subaru now and forever! After three years of solid service and repairs I sold my wife's 2009 Honda Odyessy and purchased a 2011 Subaru Outback Limited. The service team of Michael senior/junior, Ken, & Vitaliy was enough to convince me I didn't want to have any other vehicle other than a Subaru! If you want a trustworthy place for your service take your Subie to them and you will not be disappointed!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
1 Comments