Customer Reviews of BMW of Silver Spring
Review type:
Harold Shelby and team rocked!
Great Service
by Lisa73dc on 02/09/2021Ron is a great person first, salesperson next. He was calm, patient, and caring. I began working with him with no initial intent whatsoever to purchase another vehicle. A quick glance at a car in front of his desk stirred up a conversation… between us. I still didn’t expect to do business with him, but my car had other plans I guess. After repairs needing to be done and feeling frustrated about pouring more money into it, I began working with Ron to identify what my options were. I’m walking away with a newer car and a lower payment. I appreciate Ron’s professionalism and support. Also, always appreciative of John Bertrand and Erik Rowland in the Service department for their friendliness, professionalism and thoroughness.Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
Thank you, Roberto
by Christina on 02/08/2021Our salesman Roberto was amazing. He was able to anticipate our needs when deciding to purchase a car. My husband and I had many questions, and test drove multiple vehicles, and Roberto was able to guide us in our search without being… pushy. A big thank you to Roberto for making buying a car as enjoyable as it could be.Christina, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any further questions, please don't hesitate to reach out!
Dave Strassman Was Fantastic!
by CFW1 on 02/01/2021I was referred to Dave Strassman by a good friend whose family has worked with Dave for over 25 years. He was tremendous - a turnkey, hands-on experience. Dave is exceedingly knowledgable and responsive. His counsel was wise and not… 'salesy'...if he felt I didn't need a feature or package, he said so. I feel that the price I paid was fair and hopefully this is the beginning of a long relationship with this dealership and Dave.Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.
Extremely satisfied
by Curtis Lee on 01/26/2021BMW of Silverspring by far stands at the forefront as a premier luxury car dealership. I recently purchased my 5th vehicle from Silverspring, and as usual, the service was outstanding. I purchased 5 of my 6 vehicles from Tae Yeon. For each… purchase Tae was excellent in sourcing vehicles with options and packages my wife and I desired while at the same time working within our budget. I was extremely satisfied with each purchase. Silverspring is indeed an industry leader!Curtis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Silver Spring. If you have any further questions, please don't hesitate to reach out!
Ron Askew was AWESOME!
by Brian H on 01/25/2021Ron is a SALES ALL-STAR!!! He made my buying experience very seamless and guided the process with the utmost honesty and integrity. Ron took the time to understand my vehicle and financing needs, including helping to navigate my time left… on lease situation which required significant legwork working with Finance Department. Ron's a real rock star and BMW of Silver Spring is extremely fortunate to have him!We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Brian. Thank you and we hope to see you again!
Great experiences on my 2021 X5 purchasing
by Nick Sun on 01/18/2021My wife and I have got three BMW from BMW silver spring. All very pleasant experiences. Tae Yeon was my client advisor. He is very helpful on my vehicle purchasing. Tae helped me to select the right vehicle, honestly provided all necessary… information, and more importantly, he is patient with me to get a good deal. I highly recommend BMW slivery spring to BMW purchaser and Tae will be a good client advisor to consult with.Nick, thank you so much for your feedback! Our team and Tae will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Ron Askew
by Jimison on 01/06/2021Ron provided outstanding customer service. He was professional and patiently explained the details of the deal! I highly recommend Ron for anyone searching for a new Vehicle!Jimison, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
Got My Dream Truck
by Brax0506 on 01/04/2021Had the most amazing experience with BMW SILVER SPRING for my first luxury vehicle purchase. My intention was to get a certified used BMW X5 but when the mileage prevented me from getting the car I wanted, Ron the salesman helped me find a… new 2021 X5 that fit my needs. Ron the salesman is professional, awesome and knowledgeable. He was the only person that came outside to assist me in the cold. Gen, the finance manager made the process smooth and fast I was done within 3 hours (WOWZERS!). I also like that it’s paperless walked out with a flash drive instead of a textbook of paper. Thanks to Ron and Gen, I was able to drive home in a brand new X5 the day before Thanksgiving .Thanks for the positive star rating, Brax0506! Is there anything that stood out about your experience we can share with our Team? We hope to see you again! Thank you so much for choosing BMW of Silver Spring as your first choice for service!
Get your BMW here!
by Tiffany on 01/02/2021It was a great business with BMW of Silver Spring, with Roberto. I was looking for my new BMW with some specific features within all DMV area dealership. Roberto is the most persistent sales. He searched all the matched vehicles on the east… coast and tries his best to make it happen. I wouldn't be able to get my car before the New Year without his help. Also, the services and prices are good.Hi Tiffany! We're so happy we were able to help you out! Our team is available should you require any extra help.
Andy Alexis - BMW Silver Spring
by Denyse Burney on 01/02/2021Andy Alexis at BMW Silver Spring is a professional and knowledgeable sales person. He made my car buying experience easy.Denyse Burney, thank you for your high star rating. We're happy to see that your experience with us was excellent! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
Recommend this seller to any buyer
by Borislavconstruction on 12/28/2020updated 01/04/2021In 2014 I got X1. In 2017- X3. Each time it was an excellent experience dealing with Jacob Raykher. He is very patient and knowing this business really well. PLUS Jacob is bilingual! If you like BMWs as I like them come to Silver Spring… BMW and ask for Jacob. You will not regret it.Borislavconstruction, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!
Excellent experience
by zhaoxl on 12/28/2020updated 01/04/2021I had a great experience buying my 2021 X5 with Kan Zhou from BMW of Silver Spring. The entire process felt great. Kan always kept me informed, worked hard to find inventory that met my desires. He taught me a lot of driving skills with… great patience. I will definitely be return customers.Zhaoxl, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing BMW of Silver Spring as your first choice for service!
Karen Hubert
by Cody Telp on 01/01/2021I met her in 2007 when I leased an X3. I just purchased again with her and highly recommend her professional excellent service!!!!Cody Telp, thank you for your support! We're happy we could help. Thank you so much for choosing BMW of Silver Spring as your first choice for service!
Car buying experience
by Suresh K on 12/31/2020Jacob Raykhel is AMAZING!!! Very impressed by his personal touch & taking me thro the 2021 M550i buying process. Transparent, clear with numbers and offering to pick up the car from the BMW performance center in SC. Looking forward to that… day. Another dealer had way different numbers even though I went through Costco auto program. I live in North Carolina & very glad my search landed BMW of Silver Spring, MD & importantly Jacob!! Highly recommend the dealership & I am sure everyone there is just as wonderful as Jacob! HIGHLY recommended!!!!Suresh K, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help.
Great customer service
by trishala27 on 12/31/2020Karen was great to work with! She was extremely helpful and knowledgeable, and helped us find the car that we wanted. It was a very smooth experience, and we are very happy with our purchase and the service!Trishala27, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Great shopping experience
by pratikshah on 12/31/2020Karen was very helpful, knowledgeable and genuine. She helped us realize what we were looking for in a BMW. What we had originally researched was not as we thought it would be, and she took the time to explain it to us to avoid having to… pay for something we would not use. I'm glad that there are still associates out there like her who care about the customer, and not just trying to get a car sold.Pratikshah, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing BMW of Silver Spring as your first choice for service!
Great Customer Service
by Mel B on 12/31/2020If you are looking for a car be sure to see Andy Alexis! I have purchased/leased 5 cars from him and he offers great customer service with each transaction. He is extremely knowledgeable and will do everything he can to be sure you are… happy with your purchase from start to finish. I have referred friends to him over the last 11 years and they have all said he was very professional, personable and kind. BMW is lucky to have him as an employee. I had the pleasure of working with Iso Ebong in the finance department with my last purchase. He is also very personable, friendly and knowledgeable.Thanks for the positive star rating, Mel B! Is there anything that stood out about your experience we can share with our Team? We hope to see you again! Safe travels!
Find Harold Shelby!!!
by Dawn on 12/30/2020Harold Shelby gave me the greatest car buying experience thus far. He listened to my needs / wants and found the ultimate driving machine for me. I enjoyed his one on one service and attention to detail so much I came back a week later… for a second BMW.Dawn, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
My recent BMW purchase with Jacob Raykhel
by Nina on 12/30/2020It’s my third BMW and 9th car I purchased with Jacob. Jacob’s exceptional professionalism, honest and ethical approach makes me his loyal customer. He facilitated the entire process starting from locating the desired car, getting it shipped… and arranging that all financial details been respected. As always, it was a very smooth and enjoyable experience. Jacob is the most trustworthy salesman I’ve ever known, and my recent BMW purchase is indeed due to his re-joining of BMW of Silver Spring.Nina, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!
Excellent service and price
by Sugriv B on 12/30/2020We had great experience working with Kan at BMW of Silver Spring, MD. We were referred by a friend who was very happy with Kan and this dealership. We purchased our new BMW X5 without any hassles. Kan provided outstanding service; he… answered all our questions and he was always available via phone call or text. We’d highly recommend Kan and BMW of Silver Spring.Sugriv B, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!
Excellent buying experience!
by Highly recommended on 12/29/2020We have had the pleasure of working with an excellent car salesman at BMW of Silver Spring, Harold Shelby. We worked with Harold to purchase a new BMW and it was a very positive, pleasurable experience. After spending a few hours test… driving and looking at different models we soon realized how much Harold cares about his customers: he listens to your wants, he provides thorough answers, and he responds promptly to emails. He is extremely knowledgeable about BMWs and his manner is friendly and personable. He demonstrates this when he says "we can make it work." He offers no empty promises, he makes it work every time! In our opinion Harold Shelby models "customer satisfaction".Highly Recommended, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sandy Karon on 08/12/2025