BMW of Silver Spring

We have had the pleasure of working with an excellent car salesman at BMW of Silver Spring, Harold Shelby. We worked with Harold to purchase a new BMW and it was a very positive, pleasurable experience. After spending a few hours test driving and looking at different models we soon realized how much Harold cares about his customers: he listens to your wants, he provides thorough answers, and he responds promptly to emails. He is extremely knowledgeable about BMWs and his manner is friendly and personable. He demonstrates this when he says "we can make it work." He offers no empty promises, he makes it work every time! In our opinion Harold Shelby models "customer satisfaction".