Customer Reviews of Heritage Mazda Towson
Review type:
5 Stars!
Be Cautious — Shady Finance Tactics
by MJ on 05/05/2025I recently purchased a car from this dealership. The car itself is fine, and the overall deal seemed great at first. However, my experience with their finance department was extremely disappointing and, in my opinion, unethical. During the… financing process—right in the middle of signing paperwork—they told me I could only get approved for a lower interest rate (4–5% APR) if I purchased a $1,800 "interior insurance" package. This included a spray coating for the car’s paint and some car wash supplies. Otherwise, I was told I’d have to accept a much higher APR of 8–9%. I now know this is a highly questionable practice, and possibly illegal, as it essentially ties a loan approval rate to the purchase of unnecessary add-ons. I felt cornered and betrayed since this was only brought up during the final signing, when it was difficult to back out. Please be aware of this tactic and avoid falling for it. I strongly recommend being very cautious if you're considering buying a car from this dealership. Ask detailed questions about the financing terms before entering the finance office, and don’t hesitate to walk away if something feels off.5 Stars!
by Ocky on 04/29/2025updated 05/05/2025I had an excellent experience at Heritage Mazda Towson! James, my dealer, was professional, knowledgeable, and made the car-buying process smooth and stress-free. Ben, the finance manager, was equally great—clear, efficient, and helpful in… explaining everything. I couldn’t be happier with my new car and the outstanding service I received. Highly recommend this team if you’re in the market for a vehicle!5 Stars!
by Ocky on 04/29/2025I had an excellent experience at Heritage Mazda Towson! James, my dealer, was professional, knowledgeable, and made the car-buying process smooth and stress-free. Ben, the finance manager, was equally great—clear, efficient, and helpful in… explaining everything. I couldn’t be happier with my new car and the outstanding service I received. Highly recommend this team if you’re in the market for a vehicle!Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Great salesman but trade in started as a joke
by GreenGirl on 04/16/2025James wilder. All day every day, incredible salesmen. So helpful, not pushy, and just a great guy. Left with my mom's dream car with the price we wanted. If you end up with him, you'll end up happy. They really tried to pull some cheap… offer for the trade in, though. That needed a lot of negotiating.Hi, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us when you have a chance so we can discuss your concerns, in hopes of resolving this matter to your satisfaction. We're available at, 410.427.7957 General Manager, David Dowd, david.dowd@mileone.com, 410.427.7957
Sales review!!
by Amanda on 03/06/2025updated 03/13/2025I worked with James Wilder and he was great!! Super personable and able to answer all of my questions. He helped with negotiating to get me the fairest price. Overall, had a great experience here with James!Hi Amanda, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Good sale but poor follow up
by Jruth5 on 03/10/2025The Heritage Mazda dealership gets a mixed review. Everyone was nice and worked hard to close the deal. It was straight cash so there was no heavy lifting. A couple of negatives, Gabriel Walman promised a check for $250 to allow for… window tinting and rubber all season mats, the dealership failed to deliver on both. The one other negative was the dealer topping off the tank with the wrong fuel which caused a check engine and some run issues. The initial stance from the service department was accusatory and negative but they did resolve the issue.Hi, we are so disappointed to learn of this situation you have described. Please contact our General Manager, David Dowd, at david.dowd@mileone.com or 410.427.7957 so we can discuss the details of your visit, in hopes of restoring your confidence back in our dealership.
Excellent Sales and great Price
by Naveen Pathuri on 07/23/2024Ehsan Mehryar is professional, knowledgeable & has provided excellent service on sale and offered great deal. Highly recommend him.Hi Naveen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Heritage Mazda Treated Me Great!
by Blipsky on 12/02/2023Jenna Bull and Dan were great to deal with. They listened to me, made me an offer through email and text, and then lived up to their word when I went into the store. I couldn't ask for any more than that. This is my 3rd or 4th car I have… purchased from Heritage Mazda in Towson. I will be doing business with them again.Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Ask for Ehsan and Jenna!
by Daynna on 11/30/2023I really enjoyed working with Ehsan and Jenna. Both were very knowledgeable and helpful. I would go to them again for my mazda purchase.Hi Daynna, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Ask for Paulette
by Bryan on 06/13/2023Proud new owner of the CX-90 and couldn’t be happier. This is the second Mazda our family has bought from her and she has a way of selling you the car while at the same time backing off and lets you discover it on your own. I just might… need to buy her a beer or two.Hi Bryan, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Zooming in my new Mazda
by Julie on 06/03/2023Keith Jones worked hard to find the car I wanted, had good communication skills, and made the purchase process as quick and painless as possible. Love that he took the time to show me and explain the new features.Hi Julie, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Mazda Towson!
Great job!
by Tiff on 02/07/2023Thank you for our sales person Keith jones. Found a suv in our price and our liking! Thanks for the auto sale and wine!Hi Tiff, thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!
Great dealer for the great cars
by Ronaldo on 02/25/2021It`s a gift for me that I came and purchased a mazda CX-5 in this dealer. The sale agent Mr. Rudy answered all my inquiries and he never got tired bringing different cars for road test. Also the general manager Mr. Omid carefully explain… the most important details when purchasing a car. I am really grateful. RonaldoRonaldo, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing Heritage Mazda Towson as your first choice for service! Safe travels!
Excellent Customer Service
by I Jeter on 10/03/2019updated 10/10/2019Carl at Heritage is a keeper for sure. He contacted me prior to the appointment to discuss a concern and followed up. He greeted me at dealership and kept me informed throughout the time I was there. They honored my coupons and didn't keep… me in there all day on a Saturday.Hi there, thank you for your high star rating and review. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!
Great New Car Buying Experience
by Brian on 01/05/2019Mike and Bo were great to deal with. They listened to me, made me an offer over the phone, and then lived up to their word when I went into the store. I couldn't ask for any more than that. I will be doing business with them again.Sales Review
by our1car on 05/14/2018Craig is an outstanding salesperson. He was very warm and approachable with any questions that would arise. Craig was never pushy and never "hovered" over us for a decision. Craig has outstanding people skills and was truly a… delightfully gentleman.Incompetent Sales Team
by aflow5270 on 04/17/2018I had agreed to pay a set monthly price on my purchased vehicle. My sales rep decided not to call my current Lease company to get my correct payoff. I had my new Mazda for a week and then get a call that I owe $800 due to my sales rep not… reaching out to my current lease company prior to me signing the contract. Had I know this upfront, I would have negotiated a better deal or not bought the vehicle. I agreed to a price because that is the number I wanted to be at. The sales manager called me back and forth and admitted the wrong doing on his team. It was 100% the fault of Heritage Mazda and their sales team but I still end up paying due to someone else's mishap. I will not be going back to this dealer for any service or maintenance. I will recommend others go else where and not deal with the issues of the incompetent sales team. Awful customer service and experience.Thank you for shopping at Heritage Mazda Towson. We appreciate your feedback, as we work hard to maintain a high level of customer satisfaction. The delivery of your vehicle occurred when the lending office was already closed, thus we used the payoff amount provided by you. When we contacted the lender the following day, we realized the payoff amount was higher than anticipated and paid part of the amount in goodwill. While we try to be as transparent as possible, we apologize for any miscommunication that occurred. Please continue communicating with our General Manager, John Holliday, at Jholliday@mileone.com should you have additional questions or concerns. Again, thank you for your time and we apologize for the miscommunication.
Craig Chappell, Great Salesman, Great Buying Experience
by Truckinon on 03/31/2018Had an awesome experience at Heritage Mazda with an excellent salesman Craig Chappell who sold me a fantastic F150 truck at a great price and got my financing through, even with my low credit scores. Would highly recommend Craig to anyone… looking for new or used vehicle. Will be visiting Craig soon again when my wife is ready to replace her current vehicle. Wouldn’t go anywhere else!!!!Thank you for the great feedback and recommendation! Congratulations on your new F-150, and please don't hesitate to reach out if there is ever anything that we can do for you!
Fantastic experience!!
by Mazdalife99 on 03/31/2018I worked with craig and he was a breath of fresh air. He took the time to explain everything and was very knowledgeable. Will definitely be recommending this dealership and more specifically Craig to all my family and friends! Keep up the… good work!!!Thank you for the great feedback and recommendation! Feel free to reach out to us if you need anything. Have a wonderful day!
Make a visit
by DRM0913 on 01/06/2018I bought an amazing Mazda 6 last night and I'm beyond happy with the whole experience. Bo was a great salesman. He was super friendly and very knowledgeable about all the features my car offered. He even offered me hot chocolate and to… charge my phone while I waited. A man came in to pick up his car while I was there and told me I had the best salesman in the place... seems legit.We're pleased you had a good experience with Bo, and we hope you're loving your Mazda 6. If you have any further questions about your vehicle, please give us a call. We're always happy to help!
Easy Peasy
by alisha_a on 12/29/2017First, let me set the stage- I have bought and sold over 30 vehicles personally and helped others over the years as well. We all know that buying a car or working with a dealership “can be hard” but that is a thing of the past when you work… with the folks at Heritage. I had a few vehicles I was comparing between and Craig Chappell was excellent, he helped me with the things I wanted to know about and asked great questions to help me figure out what would/would not work. Then, in the rain, he helped me test out the dog crate to see which vehicles it would fit in. The next step was the appraisal for my trade in…. well this in itself can be a nightmare, but John Holliday (GM) was incredibly easy to work with. He asked me a few questions about my vehicle, got it looked over by his guys in the shop and gave me a VERY fair trade in value. This is the kind of dealership and the type of folks that you WANT to do business with! Let them help you, be open and honest about what you need and where you’re comfortable, and they will do the rest. Truly appreciate all the team effort involved in getting me on my way with my beautiful certified preowned Mazda CX5!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Towson is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
by Savy Robinson on 04/30/2025