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Heritage Mazda Towson

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Heritage Mazda Towson
1630 York Rd, Lutherville, MD 21093 (map)
Today 09:00 AM - 09:00 PM
Sales Rating
4.8 out of 5 stars (153)
Recommend:
Yes (5) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Incompetent Sales Team
Written by aflow5270 on 04/17/2018
I had agreed to pay a set monthly price on my purchased vehicle. My sales rep decided not to call my current Lease company to get my correct payoff. I had my new Mazda for a week and then get a call that I owe $800 due to my sales rep not reaching out to my current lease company prior to me signing the contract. Had I know this upfront, I would have negotiated a better deal or not bought the vehicle. I agreed to a price because that is the number I wanted to be at. The sales manager called me back and forth and admitted the wrong doing on his team. It was 100% the fault of Heritage Mazda and their sales team but I still end up paying due to someone else's mishap. I will not be going back to this dealer for any service or maintenance. I will recommend others go else where and not deal with the issues of the incompetent sales team. Awful customer service and experience.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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ilovemileone on 04/23/2018
Dealer Response
Thank you for shopping at Heritage Mazda Towson. We appreciate your feedback, as we work hard to maintain a high level of customer satisfaction. The delivery of your vehicle occurred when the lending office was already closed, thus we used the payoff amount provided by you. When we contacted the lender the following day, we realized the payoff amount was higher than anticipated and paid part of the amount in goodwill. While we try to be as transparent as possible, we apologize for any miscommunication that occurred. Please continue communicating with our General Manager, John Holliday, at Jholliday@mileone.com should you have additional questions or concerns. Again, thank you for your time and we apologize for the miscommunication.
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