AutoNation Chevrolet Laurel
Customer Reviews of AutoNation Chevrolet Laurel
Review type:
Great dealership
by Dj882fast4u on 04/14/2025
It was a great experience . The best deal I could get and the team was excellent. Rich in sales was great. the deal just wasnt right for me. Sacramento the GM emailed and asked if he could call me and I said yes at 4pm. He called at 4:02pm.… We worked out a deal I could not refuse. He had accidently quoted me a rate for a 2024 truck and I was actually purchasing a 2025 . He lowered the price of the truck to get me the exact payment we had discussed even even though I had a rate 1% higher. And that means something to me. He stood by our agreement . Jake in finance was also great we had a quick and smooth transaction. Autonation GMC Laurel will be my 1st call when I am ready to trade in. And i think it will be the only call I need to make.
Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
92 reviews
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I'm not impressed!!
by mdcarguy1 on 02/18/2008I'm not thrilled with this team: - they are not honest about relevant rebates - depending on the sales person, expect to be given all kinds of numbers regarding the "Best Price" you might get on a given car. - they are not honest… about their "Internet Pricing" scheme - their gimmic is to get you face to face and try to "SELL" you. - if you come in as a savvy customer, expect to get lots of attitude from them. - They are intimidated by customers whom have done their researchFox GMC Lacks Responsiveness to Customers
by annaspring on 02/02/2008We are completely unsatisfied with this dealer. We bought our Yukon online so the salesman did very little work other than writing up the purchase. We were very disappointed that no one called to thank us for the purchase (very expensive… purchase) and later found out it was a used car salesman that apparantly posed as the new car salesman. The general manager only made excuses for someone not contacting us after the purchase. We had difficulty securing the proper tag that we wanted and were given misinformation concerning that. Our repeated phone calls and messages were not returned. Since then we have had several unsatisfactory visits to the service dept. We continue to be pushed from one service consultant to another while our concerns of lack of timely service continueInternet Purchase
by DJWms on 07/01/2013updated 07/27/2025I made an initial visit with the intent to test drive and purchase within 2 hours. However, the dealer did not have the vehicle with spec's that I requested that initially irritated me for wasting time. However, within 48 hrs I was alerted… the exact vehicle that I wished would be on site for me see. Pricing was provided, deal was done. Bill C. is outstanding!best dealer
by norm636 on 07/08/2013updated 07/27/2025We contacted Auto Nation because we were interested in a 2013 Chevy Suburban. We called Friday, and by Friday afternoon they had the vehicle we wanted to see and encouraged us to come in for a test drive. We arrived Saturday morning and the… dealership was very busy, but Frank A. (the manager) and our salesperson Earl R. were more than accommodating. Every question we asked was answered in detail, but without pressure. It didn't take us long to decide to buy the truck, and again, they make sure everything was exactly the way we asked. We will certainly recommend this dealership to friends and family.Enjoyed buying experience at FOX BUICK in Laurel, MD
by day_at_a_time on 01/10/2013updated 07/27/2025My relative lived in VA but was visiting MD and purchased a car from FOX BUICK in Laurel, MD. The salesman, Bill, was very professional, courteous, patient, and attentive to our needs. The store manager and finance officer were very helpful… as well. No one was pushy and Bill gave us accurate info as far as pricing between VA and MD. This helped us know how to proceed with the purchase. He also informed us of incentives that we were not aware of that helped to seal the deal.Best experience EVER!!!
by konrad381 on 04/19/2013updated 07/27/2025My experience with Fox Chevrolet was by far the most outstanding experience I have ever and I do mean ever buying a truck. Kyle, Anthony, and Riley went above and beyond to get me into the truck I wanted. I will recommend to anyone looking… to purchase a vehicle that they go to Fox Chevrolet.Excellent Dealer - Great Car - Happy Customer
by ebporte1000 on 07/06/2013updated 07/27/2025Before purchasing my new 2014 Impala, I read many professional reviews as well as on-line documentation available on the gm.com web site. Anthony M., our salesman, was extremely helpful, but not pushing by explaining differences between the… 2013 and 2014 Impala, and in helping us select great interior and exterior colors and the available options for our new car. Anthony's in-depth knowledge of the the car's engine, transmission, steering, sound proofing techniques, and advanced suspension system was excellent. I had previously visited another dealer where the salesman had little or any knowledge of cars he was trying to sell. Anthony, will be my first contact when I replace our 2008 Saturn Aura which has run flawlessly for five years. Thanks for your great support, EdGreat auto-buying experience!
by swimmer64 on 07/24/2013updated 07/27/2025I am very appreciative of the customer-oriented experience I recently had, purchasing a 2013 Traverse. Since I had done a great deal of research prior to the purchase, I believe I got a very fair deal, vis-a-vis, the price of the car. Also,… the salesman was very knowledgeable, considerate, yet not pushy. The sales manager met every one of my requests, related to my trade-in and the price of the new vehicle. The finance manager, pointed me in the direction of alternative financing that save me money. AutoNation, Laurel, is an extremely professional and well-run business. Since I have previously purchased cars there and always use their service department, I had prior knowledge. What was new was the personnel with which I dealt in the Sales Department. They did not let me down, in fact, they exceeded my expectations! AutoNation and Chevrolet are being extremely well represented by the management and staff in Laurel, MD. Our family owns 3 Chevrolet products and based on my experience, we will continue to do business there and definitely recommend this business to our friends and family.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
by Paige Mason on 04/16/2025