AutoNation Chevrolet Laurel
Customer Reviews of AutoNation Chevrolet Laurel
Review type:
Great dealership
Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Outstanding and very professional
by gpierre on 07/19/2023Super satisfiedHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
service success
by koolmint on 07/01/2023thanks for responding in a timely mannerHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Robert739 on 06/29/2023Excellent Service friendly Employees Excellent pricing.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by AmeliaW on 06/23/2023Oscar and the service department is the best ever. Never disappoints. Fulfillment at its bestHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great job, thanks!
by Claudia on 06/20/2023Edmund was very helpful with the overall transactionHi Claudia, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Laurel. Feel free to stop by if you ever need any more help.
2016 Chevy Traverse Service
by Mr. Lehman on 06/19/2023I have bought 4 cars from this dealer and had multiple Chevy's serviced there and I am done with AutoNation Laurel. This was the worst service I have ever gotten anywhere. The service Rep, Jim, didn't return calls, I didn't know what was… going on with the repairs and had to eventually just keep hitting 0 to get to someone. Now to the service. One of the issues I had was that one of the tire air pressure sensors needed to be repaired. Not only was it not repaired, now none of the tire sensors work. Additionally, i brought up a transmission issue and Jim's solution to that was to replace the transmission for $10,000. I have subsequently had real automotive professionals look at the issue and it is a repair that can be done for less than half of Jim's quote. So I would like money refunded for the $600 I spent to actually make some of the repair issues worse, I won't be bringing back my car to be held hostage, have a non-responsive service coordinator, and be given price gouging quotes for repairs. I'd never recommend this place to even enemies.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Rating auto nation Chevrolet service
by mgoldberg010 on 06/15/2023Good timely serviceHello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
lady that received an oil change
by CHERYLL on 06/01/2023Had a good experience, the guy that helped me had a pleasant personality and yes, I received my car in the time frame promised.Hello Cheryll, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Service
by 01Ronnie on 05/26/2023The service was great and I recommend Autonation to everyone my service agent Oscar made sure that I was kept inform on the work that they were doing on my Chevy.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Associate
by Laurell on 05/02/2023Got to the service department for my appointment he greeted me with a smile n I was out by 845aHi Laurell, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great deal on 2021 Toyota Corolla but the dealer prep could be better.
by Right Stuff on 04/21/2023Purchased a 2021 Toyota Corolla for a refugee family with special financing. AutoNation was patient in holding the vehicle for a week while the loan and check was being processed. The Corolla passed MD inspection but still needed routine… maintenance such as front tire replacement, oil change, and brakes. Upon delivery, they stated the Corolla would to be detailed but they only washed and filled the gas tank. The interior still needed cleaning. Overall, it was a good deal without the pressure sales pitch.Hello Right, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Servive
by Gilmore on 04/13/2023The customer seevice person is never pleasant , always a complaint to a question , i hate to day this but i the next customer come in of different race very pleasant , and let me ask my technicians how long it will take . Everyone should be… treated with same customer service level .Hi, we appreciate you taking the time to respond. The staff at AutoNation Chevrolet Laurel take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (240) 339-3932. We hope to hear from you.
S. Nelson
by S. Nelson on 04/11/2023Best experience ever purchasing a new vehicle with Richard Harris - Auto Sales Professional The financing and closing documents team were amazing as well.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
A positive traditional buying experience
by Christopher on 04/03/2023I bought a new pickup truck. The staff was very responsive and attentive, and it was a positive buying experience.Hi Christopher, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Always A Great Experience!
by mrljjr22 on 04/03/2023Great customer service. The process was seamless. The staff treated me like I was their own family. Always a great experience at AutoNation Chevrolet, Laurel, MD. Big thanks to my salesperson Darryl Reid.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Tundra purchase
by A Burke on 03/19/2023Saw the vehicle on the internet early that morning while at work, sent the text for info. Salesman called a few hours later said it was available, I replied ok see you this evening after work. Came up, saw the vehicle on the lot, drove… around the lot, parked, came in said I wanted it. The salesman was friendly and knowledgeable, the process quick and easy. Drove home with a new Tundra truck.Hello Burke, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Prius plug-in
by Waseemk on 03/12/2023Very pleasant hassle free experience with one price is right no negotiation no back and forth runs really appreciate the process smooth buying experience. Really like the 5 day 250 miles return policy and 90 day 4000 miles warranty I hope… it's going to work out for me they gave a full tank of gas and washed the car changed the engine oil and filter (it's a used car) one rear viper blade was bad and they replaced with a new one.Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mazda Purchase Smooth as Ice
by M Power on 03/06/2023AutoNation was the only "dealership" dealership that I went to in 2 weeks of exacerbating back and forth searching for a car. Everyone was very helpful, honest, and genuine, and I am still satisfied with my purchase.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
My Experience
by TH@LaurelMD on 02/28/2023Mr. Jerry Butcher the salesman & Travis the manager at Laurel MD were completely attentive to my requirements and concerns. They guided me in my decisions. I felt comfortable with my purchase. I was indeed in good hands.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Service on car
by Kevin Napier on 02/16/2023Fast and pleasant customer service Scott did greatHi Kevin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Service Department
by Blessed on 02/13/2023Mr. Kevin was professional and made sure my truck was fix in a timely manner.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
by Paige Mason on 04/16/2025