AutoNation Chevrolet Laurel
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Dealership Service Review
service Rating
Impala
Written byon 08/04/2023
I went in for a diagnostic at 8:30am. They did not start on my vehicle until about 10:30am. My car was not finished until about 4pm. I spent an entire day at the dealership because they had no loaner cars or other alternatives to get me home. There was so many things going wrong in the midst of my car being diagnosed and repaired. If you have to go to this dealership for service be prepared to spend the day. Not to mention while sitting there another customer came to pick up her car and they repaired the wrong car. Took the customer outside to the car and she had to tell them that was not her car. So she had to wait until her car was repaired. Management really needs to have a talk with his/her team.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Harrick Newman on 08/09/2023
Dealer Response
Hi, thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Chevrolet Laurel. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 339-3932 to discuss what we can do to help.
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