AutoNation Chevrolet Laurel
Customer Reviews of AutoNation Chevrolet Laurel
Review type:
Great dealership
Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great dealership
by Dj882fast4u on 04/14/2025It was a great experience . The best deal I could get and the team was excellent. Rich in sales was great. the deal just wasnt right for me. Sacramento the GM emailed and asked if he could call me and I said yes at 4pm. He called at 4:02pm.… We worked out a deal I could not refuse. He had accidently quoted me a rate for a 2024 truck and I was actually purchasing a 2025 . He lowered the price of the truck to get me the exact payment we had discussed even even though I had a rate 1% higher. And that means something to me. He stood by our agreement . Jake in finance was also great we had a quick and smooth transaction. Autonation GMC Laurel will be my 1st call when I am ready to trade in. And i think it will be the only call I need to make.We are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales
by Brittany H on 02/01/2025Ryan Booth and Chris (GM) were amazing and very helpful throughout the buying process.We are pleased to hear you had such a positive experience with us, Brittany! If you ever need help, just give us a call. Happy motoring!
We are pleased to hear you had such a positive experience with us, Brittany! Don't hesitate to call us if you ever need anything. Be safe on the road!
Efficient
by Cmybuick on 02/16/2024This experience was efficient overall and the sales person was friendly enough to make me feel relaxed during the process. I’d never want to go to dealerships because of how long they keep you there but I was there only about 2 hours tops.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Offered me a possible $100 "gas" card!
by Jeff Peterson on 12/13/2023What am I to do with a "gas" card??? I lease a 2023 Chevrolet BOLT EUV which is all electric. I even have an electric lawn mower. I have not used gas in 10 years! Please offer something else that I can use. They did resolve the issue with… the Super Cruise by updating the software and recalibrating it. Thank you.Hi Jeff, we would like the opportunity to address your concerns. Please reach out to us directly at (240) 339-3932 when you have a chance. Thank you, and we look forward to hearing from you.
Great customer service
by Christine on 11/13/2023We brought our new Chevy Trailblazer in for its first oil change. The whole process was easy and met with a smile from Oscar. He made us feel like family. We were given all the information we needed and sent on our way in a reasonable… amount of time.Hi, we are pleased to hear you had such a positive experience with us, Christine! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Grajales on 10/21/2023Staff were so friendly and helpful. They were fast and I was enjoying a cup of coffee while I waited there.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Laurel! We are always more than happy to assist you if anything else comes up. Take care!
Service
by Lakeisha on 10/02/2023Oscar was a excellent service advisor who went above and beyond for me especially knowing my circumstances he really helped me out a whole lot and I appreciate everything that he did for meHi Lakeisha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Hi Lakeisha, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Auto Nation Service
by McLean, on 09/11/2023Outstanding customer service by the service advisor. Vehicle safety is very important to me and my family. Sincerely,Hi Mclean, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Mr hayward
by Forest H on 09/02/2023I dropped my car off due to it over heating and they took the time to flush my radiator and ensure that everything was working for free.dhe to the thermostat being under warranty. Best shop and servce station in the areaHi Forest, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Top Tier Service
by Ms. J.Bailey on 08/24/2023Amazing management, mechanics, and customer service all around. Despite being short staffed and not feeling the best, the manager was upfront and communicated the reason for the delay, was quick yet efficient, and attentive to the needs of… each customer. Top tier service and as a first timer to this location I will be sure to return.Hi, we are so happy to read such a great review about AutoNation Chevrolet Laurel! Feel free to reach out to us if you need anything. Have a wonderful day.
Customer service
by S Fitzgerald on 08/24/2023Our experience was excellent. We were inform at every step. Oscar is AWESOME!Hello, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Just purchased a 2016 Genesis
by Bones on 08/24/2023My experience at Auto Nation Chevrolet Laurel was Great! The entire staff was friendly and very helpful. My Sales Associate Darryl Reid was exceptional! He walked me through the process smoothly. The Finance Manager Jake was great as… well! They even gave me a price discount after the initial purchase agreement. This was my first time purchasing from Auto Nation but I'm sure I'll be back.Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Laurel! Thank you so much for being one of our valued guests and we look forward to your next visit!
My NEW 2024 Chevrolet Trax
by Lonell W. on 08/23/2023My experience was nothing short than amazing! The sales representative Jose Carbrera was THE BEST! He was so professional, patient, knowledgeable, hospitable, and all together a great guy! He made the purchase of my car so smooth and even… went above and beyond to help me with a few issues I ran into. There were also 2 guys from finance who were GREAT! I forget their names but am grateful. My experience at this Chevrolet was great and I love my new car! Thanks Jose C. for everything!Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Impala
by Moe Moore on 08/04/2023I went in for a diagnostic at 8:30am. They did not start on my vehicle until about 10:30am. My car was not finished until about 4pm. I spent an entire day at the dealership because they had no loaner cars or other alternatives to get me… home. There was so many things going wrong in the midst of my car being diagnosed and repaired. If you have to go to this dealership for service be prepared to spend the day. Not to mention while sitting there another customer came to pick up her car and they repaired the wrong car. Took the customer outside to the car and she had to tell them that was not her car. So she had to wait until her car was repaired. Management really needs to have a talk with his/her team.Hi, thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Chevrolet Laurel. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 339-3932 to discuss what we can do to help.
Excellent sales person
by ttlpck12 on 08/04/2023I have purchased from him several times in the past and will only buy from him in the future. He is professional, knowledgeable and a pleasure to work withHi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Satisfied
by Satisfied on 08/01/2023When I come in to get my car service I enjoy the customer service a member name Oscar gives me.very friendly and understanding of the service I need makes come back easy knowing that I will get a friendly smile and the service moves in a… good time not sitting for a long time period.Hi, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, AutoNation Chevrolet Laurel
amazing customer service
by lisahen on 08/01/2023We took our car to the chevrolet service center with autonation in laurel md absolutely amazing customer service They kept us up to date on how far along they were with the service on our car . Extremely friendly and helpful.Hi Lisahen, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.
Used car delivery.
by Drtuth] on 07/30/2023When I took delivery of my car the tire pressure indicator was low. The salesman said the service department checked all the tires and put air in them and the light would go off soon. When I got home the front right tire was 10 lbs low. So,… there is no way the tires were checked and I wonder what else was neglected by the service department. Last car I buy at Autonation.Hi, we are deeply disappointed by your experience at AutoNation Chevrolet Laurel. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (240) 339-3932 to discuss what we can do to help.
Best car buying experience ever!!!
by TeeTee 😎 on 07/24/2023My experience at AutoNation was unmatched. They catered to my needs and my salesman Mr. Darryl Reid was on point. I was in and out with keys in hand within a mater of a couple of hours. Everything was handled at one time I even received my… hard tags the same day. I would highly recommend AutoNation to anyone who wants to purchase a vehicle and get the experience I had.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Chevrolet Laurel and we hope to be of service again in the future.
Just purchased a new Corvette
by Old Man on 07/22/2023Dealing with Auto Nation Laurel was a pleasure. Best auto buying experience I have ever experienced. The sales and management team are professionals. They know what the are doing and made the process easy. I would recommend them to anyone.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Peggy214 on 07/21/2023Fast, friendlyHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
by Paige Mason on 04/16/2025