Criswell Nissan
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Customer Reviews of Criswell Nissan
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Very professional and helpful
by seh55 on 12/05/2014Criswell was our last stop after six other dealers, and we're glad we made the trip. From the moment we walked in, Kwame was very friendly and professional and got us into the vehicle we were interested for a test drive. We had spoken with… Sam on the phone, but they were clearly good at working together like a team. Sam took care of us the rest of time there. He's really knowledgeable about cars. He encouraged us to check it out in the garage and never used any of the annoying and "hard" tactics we were subjected to at other dealerships. No tricks or bluffs, just professional service. Sam is smart and polite. He (and earlier Kwame) worked hard to answer all our questions about the vehicle. Brian in finance was very thorough and also very straight-forward and clear. No slick sales, and we never felt pressured even though it was late. All the staff graciously stayed after closing to help us finalize the sale so that we didn't have to make a second trip to pick up the car. This makes the second car we've bought from a Criswell dealership.Good Customer Service
by TheOgbonnas on 07/28/2014I and my husband came in not sure which car to settle for. I was very pregnant and we met Kwame. I was very concerned that I might not be able to drive the car home after we purchased it because I was so tired to drive the long distance all… the way back to Aberdeen, MD. Kwame promised to deliver if we bought the car and he kept to his promise. He displayed a lot of professionalism and knowledge of his skills. Did not pressurize us but gave us informed choices and guided us well while we made our decisions.Great customer service and they keep it real/ honest
by brandon350 on 05/06/2010I just bought my 2009 350Z and I cant get over how cool my car is these options are endless and its sleek sharp and sexy car! My friends want to borrow it, it turns heads everywhere and they all ask wehre I got it especially cause they… didn't think I could afford something like this... I mean after all my last car was a 2004 Chevy Malibu.. yea, definitely not a magnet but I was ready for a nice upgrade so I came in to see Robby and he really went all out in taking care of me. This dealership is highly recommended. They kept me informed throughout the entire process and never left me unattended.Best Car Buying Experience Ever
by amsohio1 on 04/26/2010When my local dealership told me that I was just out of luck because they couldn't find the car I wanted in the color I wanted with the options I wanted, I went home and did an internet search myself. I searched Maryland because I grew up… in Montgomery County and figured I could combine a visit home with a new car. Criswell had the exact car I wanted. I sent an email inquiry on Sunday evening and by Monday at 10am, the deal was done. Terrence and Marcio were not only professional, but also kind and friendly. They didn't pressure me into anything and even did the research into the best way to manage the taxes and title between MD and Ohio. They spent a lot of time with me going over how to work the car and how to get the most out of the engine and the gas mileage. I highly recommend this dealership, and the internet sales team in particular.Good Experience -- Watch on the Financing though
by mbloom on 02/25/2010I was pleased with the experience. The salespersons were great, Kwame and Terrence, to name a few. The financing tried to add in a few extras (including the price of the trade in), but otherwise an overall good experience.Criswell Nissan is the Best!
by zlover91009 on 09/10/2009I have owned 2 previous Nissans, a 1986 300Z, which I loved and drove for 14 years, and a 2001 Pathfinder LE that I kept for 8 years. Today, I bought my 3rd, a 370Z touring coupe, from Criswell Nissan in Germantown, MD. As an experienced… (old and savvy), aggressive, Internet value shopper, I was determined to collect quotes from at least 6 dealers on this car and to pay a minimum amount above dealer invoice; hopefully, a price below the KBB TMV. A related goal was to get the KBB "good" valuation on my 2001 Pathfinder LE trade-in. I spent over a week negotiating with more than the original 6 dealers I had vowed to contact, without getting to the price I wanted to pay. So I requested additional dealer referrals from other Internet car buying services and was finally put in contact with Criswell Nisssan. Within 3 days, I got the deal I wanted, achieving both my goals, without pressure, without pretense, without false enticements to come in and "test drive" the car before being quoted a price, all in a totally straightforward, businesslike manner, and, above all, with price quotes, both on the new Z and my trade-in, that I felt were completely honest and fair and with which I found no reason to argue.This has been, by far, the best new car buying experience I've had. I especially wish to commend Damon Whitby, the sales associate, with whom I negotiated the deal, for his total professionalism, technical proficiency in the (to me) somewhat advanced features of the car, and for his exceptional helpfulness; his manager, who approved the deal; and Debbie, the business manager, who took care of all the paperwork in the speediest, least painful, and most efficient manner possible. Kudos and many thanks to Criswell Nissan. You are the best, and I love my new Z!Criswell: Outstanding Experience
by ottoa6 on 06/15/2009Terance Abraham and Criswell Nissan teamed up for a great deal and fantastic service. I hate shopping for cars and hate even more going through the paying for them process. Criswell had the vehicle I wanted at a price well below what I… was being offered in Virginia. The payment process was smooth and easy without the usual hard sell on extended warranties and other extras. When I buy another Nissan, it will be at Criswell.Great car buying experience
by djminor on 06/06/2009The salesperson Damon Whitby and the lady that handled the financing made the purchasing of a new car as painless as possible. Everything was clear and "up front" and all of my questions were answered quickly. The only negative that I can… think of is my wife liked the finance lady's shoes; so I had to buy my wife a new pair of shoes, along with the car.Great deal, easy and clear.
by Comproencash on 12/25/2008updated 01/12/2009Jorge Castro (salesman) and Terence Abraham made an easy and clear deal. It was a good experience, took me only 30 minutes to make a deal with them, no pressure, no hassle, they are really good. I bought a Rogue 2009, obviously first of… all, comparing internet prices.Great Experience, Fantastic Car, No BS
by gonerogue1 on 08/11/2013updated 06/01/2025After an intensive week-long search for a used car, we just purchased a Nissan Rogue from Jack S. at Criswell Nissan. It was a comfortable and unintimidating experience. Working with Jack was fantastic - he was clear, thorough,… communicative and responsive. He answered all our questions and addressed our concerns, and wasn't pushy at all. The staff was fair and polite, and I would highly recommend Jack to anyone who is purchasing a car. Thanks Jack!A Dealership with Integrity
by lasbury on 07/26/2012updated 06/01/2025My car buying experience at Criswell Nissan actually allowed me to put the word "enjoyable" back into my volcabulary for this process. From the moment I walked in the door I knew I was in for a pleasant experience. Swann Kim definitely… understands how a professionally run sales floor can give a prospective customer confidence in their decision to visit Criswell. My salesperson, Kwame Otchere, was terrific. His knowledge of the product and his patience as I test drove several different models was appreciated. I was ever given the feeling that I was being rushed or that he needed to be anywhere but helping me. When it came time to complete my deal, the finance manager worked hard to secure me the best rate possible, and Krystie Zhang made the closing paperwork easy to understand while not trying to pack on extras that other dealers have bombarded me with in the past. I also take this a good sign that Nissan believes its cars are manufactured well enough that they don't need all the "extras." I was so pleased with my experience, that when I informed my daughter that I had found a Nissan dealership that I would highly recommend, she went to talk to them the next day and a day later ended up with the car she had been hoping that could find for her. I can recommend this Nissan dealership without any hesitation.Once again, THE BEST!!
by mrraja on 01/20/2013updated 06/01/2025So, I was in the market to replace my Civic for something slightly bigger. Checked out Accord, Sonata and Altima. After test driving all three cars, I decided to go with Altima. Now, some of you may be thinking why I ditched Accord for an… Altima, are they that bad? Not at all. I was comparing 2011/12 Accord and Sonata with a 2013 Altima, and from the price point, I think Altima was the best choice for the money. No doubt. So, after narrowing it down to Altima, my and my brother went to a couple of Nissan dealers, and ended up at Criswell, once again. All in all, this is my 4th purchase from Criswell Nissan in last 3 years. 2 for my house hold, one for my sister, and one for a family friend. And to be honest with you all potential buyers and readers, every single time Criswell gave me the best price and service, hands down. Our Sales person, Frank, was new to the dealership, but he knew his product well. Our Sales manager, Adam, was an absolute pleasure to work with. Frank made sure that we get the car that we want, and Adam made sure that we get a fair price for our trade-in and best price for our purchase. I can safely say that in the future whenever I will be in the market for a new vehicle, I will definitely swing by Criswell Nissan. Keep up the great job you guys are doing and hope to see you all again for my future purchases.Great Attitude!!
by Jr370 on 05/17/2014updated 06/01/2025I purchased the car in May. I called in ahead to get more information on the car, and had all my questions answered by Dustin. He was very well informed, mind you, I practically left him a laundry list of questions. Upon my arrival to the… dealership, the first thing I notice is the professionalism and how welcoming Dustin and the staff are. I felt very well respected and attended to. Dustin showed me around the showroom, introduced me to staff, showed me the service station, answered all my questions during the test drive and really made me feel he had my best interest. After settling the contract and walking out of the manager's office, Dustin took the time to explain the benefits and procedures I have as a proud Nissan owner. He had my car ready beforehand and I went my way. I received a courtesy call the following day, and it really left an impression on me. I am happy to say that Dustin really helped make this car purchase experience easy and it feels good to know there is a trusted team at Criswell Nissan.Nasty experience
by MattyW82 on 01/31/2014updated 06/01/2025I wish I would have read some of the online reports before wasting my time. I understand car sales is a competitive business but all the more reason to conduct yourself in a professional and courteous manner. Just made everything a huge… hassle. Never againI love my New car!!!
by jpinky30 on 09/03/2012updated 06/01/2025My experience at Criswell Nissan in Germantown, Md was great. Kwame Otchere was very knowledgeable about the Nissan Altima and was such a pleasure to work with. He made me feel comfortable and did not rush me into anything. Kyrstie Zhang… the finance specialist was also great. She as well made me feel comfortable and explained all my options to me. If I could go back and buy another car from here I would and I definitely would recommend to friends and family.Excellent Service
by dkelly2 on 03/11/2012updated 06/01/2025Our experience with Criswell Nissan was excellent. Kwame, sales person; Gary, general sales manager; and Kristy, finance manager, provided outstanding services. They were honest and straightforward with us throughout the process. They… worked with us to get the deal that worked for us from the time we made the internet inquiry to the final sale. The dealership is very efficient in the services it provides. Buying a car can be a stressful situation, however, Criswell Nissan worked diligently to make it as less stressful as possible. The dealership is more than an hour drive from where we live and it was well worth the drive. I highly recommend Criswell Nissan of Germantown, it sets the standards for where other dealerships should strive to be.Satisfied
by aba4 on 03/03/2012updated 06/01/2025I requested for online quote for Nissan Rogue through Edmunds from three dealerships. I promptly got a response from Criswell Nissan from their Internet Sales Manager with MSRP and internet price. This was followed by a phone call. I… called and set up a time and was very happy with the knowledge of the sales consultant. He knew his stuff. He walked us through all the features of the car and answered our questions. He was not pushy. He was genuine and tried to get the monthly payments to where we wanted it. Their Sales Manager and the Finance Manager were also very good. Overall I did buy my Rogue from them. I am very happy with the professionalism and dealing with the whole team.I love my new Rogue SL!
by Kathl on 06/08/2014updated 06/01/2025Nissan Rogue I just purchased the Nissan Rogue SL from Criswell Nissan, our sales associate Rod H made my car buying a pleasure. Rod, as well as the entire staff were very knowledgable and helpful throughout the entire process. Rod made… sure I knew how to use the Navigation System and showed me how to program my own phone in so I could use it immediately! Brian, was very helpful with financing and helped me choose the right service plan based on my driving history. Thanks Criswell Nissan for making our experience exceptional! One last comment.... Criswell Nissan was our 2nd Nissan Dealership visit... I didn't purchase from the 1st Dealership.Top Notch Experience
by greygooselts on 06/01/2011updated 06/01/2025Going into the Memorial Day holiday weekend, I knew I was going to buy a new car. As an experienced shopper, I wanted to be aggressive and get as many Internet quotes as possible from local dealers. Criswell was the first to respond and did… so within 30 mins. After 3 days of collecting quotes, nobody could beat their price. The experience got even better when I spoke with them on the phone. Kwame, their Internet Sales Manager, is very sharp and not at all pushy. When I finally went to the dealership to close the deal, everyone from the salesperson who I dealt with, Awad, all the way up to the GSM, Chris, were fantastic. Financing was a breeze and no pressure was applied to take on any extras. My time was not wasted and I drove away in my new 3.5 Altima SR very happy. Would recommend them to anyone.The larger the staff the more bogus reviews
by Whatever498 on 01/23/2014updated 06/01/2025my experience with the dealership was far from acceptable. This organization is known for posting false reviews. Considering that every single customer posted a maximum rating is truly amazing. Many fortune 500 companies would love to know… Criswells secret to such overwhelming success. The fact that not one individual posted a review under the same name on any two review sites and that each review has patterns of format and language ,I advise taking these reviews with a grain of salt. My experience was a complete nightmareHonest professional and efficient
by driver2012 on 04/25/2012updated 06/01/2025I purchased a car using quotes supplied in response to a car buying service inquiry. Sales Manager Gary Moser immediately acknowledged the offer which was a very good price, arranged for Eric Kouame to show me the vehicle and write up the… deal. It was straightforward, honest and efficient. I have purchased dozens of vehicles in my life. This was the best experience bar none.
Nissan Sentra
Nissan Frontier
Nissan Pathfinder
About our dealership
Family owned Dealership since 1974. We are driven by our Customers. Complimentary First year maintenance for all new Nissan and Certified Pre-Owned Nissan financed with NMAC.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (2)
- English
- Spanish
I wrote an excellent review, under the heading of "Criswell Nissan is the Best!" based on my experience buying a Nissan 370Z sports coupe from this dealership on 10 September 2009. I stand by that review. HOWEVER, 15 DAYS LATER, I AM STILL WAITING FOR MY VIRGINIA TITLE, REGISTRATION AND TAGS. I CALLED THE DEALERSHIP TODAY AND WOUND UP SPEAKING WITH A VERY NON-CHALANT, NON-SYMPATHETIC, BUREAUCRATIC CLERK, WHO TOLD ME SHE HAD NOT "GOTTEN AROUND TO" PROCESSING MY VIRGINA REGISTRATION. I INFORMED HER THAT I WAS TOLD, WHEN I PURCHASED MY NEW CAR, THAT I WOULD HAVE EVERYTHING WITHIN TWO WEEKS. SHE CLAIMED THAT, BECAUSE OF HER "WORKLOAD," SHE HAD NOT BE ABLE TO GET TO IT. I EXPRESSED MY DISPLEASURE IN NO UNCERTAIN TERMS BECAUSE I AM UNABLE TO OBTAIN A PERMANENT ON-BASE MILITARY REGISTRATION WITHOUT BEING ABLE TO PRESENT A VALID VIRGINIA STATE REGISTRATION CERTIFICATE. SHE SAID WHE WOULD CALL ME AS SOON AS SHE PROCESSED MY REGISTRATION, BUT WOULD NOT COMMIT TO A DELIVERY DATE. I FIND THE UNHELPFUL AND LACKADAISICAL ATTITUDE OF THIS PERSON INFURIATING AND UNACCEPTABLE.
by zlover91009 on 12/06/2010