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Criswell Nissan


19574 Amaranth Dr, Germantown, MD 20874 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

5 out of 5 starssales Rating
Criswell Nissan is the Best!
Written by zlover91009 on 09/10/2009

I have owned 2 previous Nissans, a 1986 300Z, which I loved and drove for 14 years, and a 2001 Pathfinder LE that I kept for 8 years. Today, I bought my 3rd, a 370Z touring coupe, from Criswell Nissan in Germantown, MD. As an experienced (old and savvy), aggressive, Internet value shopper, I was determined to collect quotes from at least 6 dealers on this car and to pay a minimum amount above dealer invoice; hopefully, a price below the KBB TMV. A related goal was to get the KBB "good" valuation on my 2001 Pathfinder LE trade-in. I spent over a week negotiating with more than the original 6 dealers I had vowed to contact, without getting to the price I wanted to pay. So I requested additional dealer referrals from other Internet car buying services and was finally put in contact with Criswell Nisssan. Within 3 days, I got the deal I wanted, achieving both my goals, without pressure, without pretense, without false enticements to come in and "test drive" the car before being quoted a price, all in a totally straightforward, businesslike manner, and, above all, with price quotes, both on the new Z and my trade-in, that I felt were completely honest and fair and with which I found no reason to argue.This has been, by far, the best new car buying experience I've had. I especially wish to commend Damon Whitby, the sales associate, with whom I negotiated the deal, for his total professionalism, technical proficiency in the (to me) somewhat advanced features of the car, and for his exceptional helpfulness; his manager, who approved the deal; and Debbie, the business manager, who took care of all the paperwork in the speediest, least painful, and most efficient manner possible. Kudos and many thanks to Criswell Nissan. You are the best, and I love my new Z!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

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zlover91009 on 12/06/2010
I wrote an excellent review, under the heading of "Criswell Nissan is the Best!" based on my experience buying a Nissan 370Z sports coupe from this dealership on 10 September 2009. I stand by that review. HOWEVER, 15 DAYS LATER, I AM STILL WAITING FOR MY VIRGINIA TITLE, REGISTRATION AND TAGS. I CALLED THE DEALERSHIP TODAY AND WOUND UP SPEAKING WITH A VERY NON-CHALANT, NON-SYMPATHETIC, BUREAUCRATIC CLERK, WHO TOLD ME SHE HAD NOT "GOTTEN AROUND TO" PROCESSING MY VIRGINA REGISTRATION. I INFORMED HER THAT I WAS TOLD, WHEN I PURCHASED MY NEW CAR, THAT I WOULD HAVE EVERYTHING WITHIN TWO WEEKS. SHE CLAIMED THAT, BECAUSE OF HER "WORKLOAD," SHE HAD NOT BE ABLE TO GET TO IT. I EXPRESSED MY DISPLEASURE IN NO UNCERTAIN TERMS BECAUSE I AM UNABLE TO OBTAIN A PERMANENT ON-BASE MILITARY REGISTRATION WITHOUT BEING ABLE TO PRESENT A VALID VIRGINIA STATE REGISTRATION CERTIFICATE. SHE SAID WHE WOULD CALL ME AS SOON AS SHE PROCESSED MY REGISTRATION, BUT WOULD NOT COMMIT TO A DELIVERY DATE. I FIND THE UNHELPFUL AND LACKADAISICAL ATTITUDE OF THIS PERSON INFURIATING AND UNACCEPTABLE.
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