Land Rover Hunt Valley
Customer Reviews of Land Rover Hunt Valley
Review type:
Outstanding Service
by Jeffrey Goldberg on 05/07/2025I recently purchased my 2019 RR out of state. I setup and appointment online for a 90k mile service and a MD State inspection. Upon arrival I meet with my assigned service writer Ryan Morse. From the get go Ryan was right on point. He… explained the everything about the 90k service and all of my options. He then explained the MD State inspection process. Ryan above and beyond to make sure I understand everything I planned to have done. I also received the same level of care and detail from Chris the service tech working on my RR. I apricated the video of the component which failed the state inspection. Ryan told my RR would be completed at 4pm, I was surprised when Ryan call me just before 3pm to tell me my RR's service was completed. The service team here exceeded my expectations.Discovery Land Rover
by Discovery on 05/08/2025Service department was ready and on time upon my arrival. Arrangements made for a new Jaguar crossover loaner vehicle. Full 22,000 mile service check as needed. Pricing was very fair for the full day of service. Service manager reviewed all… areas before and after the work was completed. Very professional and thorough.Hello, we're happy you found our staff to be so supportive during your experience here at Land Rover Hunt Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great staff & service
by Laura S on 11/25/2024updated 12/03/2024Tire repair was quick thanks to the service team! Love everyone at the dealership. Especially David in sales and Stacy in service.Hi Laura, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.
Great Service Department and Dealership
by Joel J. on 07/09/2024The service team (Tim and Yanni) were amazing! They got my Defender in quickly and fixed my issue! I appreciated their kindness and attention to my needs! They provided a nice loaner and washed my Defender and dropped it off when the issue… was resolved!Hello Joel, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service - Milena is the best!
by Cherise on 12/15/2023I have had my cars serviced by other dealerships, but there is no comparison when it comes to Milena and her team. Milena is phenomenal! I am so glad that I found her. She has gone above and beyond for me every time I brought my car in for… service. In addition to the level of care and support she provides to her customers, she is not your average Joe behind the desk. She is very knowledgeable and knows what she is talking about. When other shops say it can’t be done, Milena finds a way.Hi Cherise, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Professional, Accommodating, and Helpful...
by dtenpa410 on 12/14/2023I had an earlyAM appointment scheduled at the Hunt Valley Jaguar/Land Rover facility for my RRSport. The plan was to put the car in, sit/wait and do some work while it was being reviewed. The Service Advisor, MB, acknowledged that the car… was scheduled to sit and be done later in the day. I understood but noted that when I called, I certainly did plan/tell the Appt/Schedule person that I would sit/wait. MB, Service Advisor, juggled some things around, did what she could, and managed to get me in/out within a reasonable timeframe. I very much appreciate her efforts and have nothing but good things to comment on at this time regarding the Hunt Valley Jaguar/Land Rover dealership as well as the AutoNation representatives associated with that location. Thanks very much! DTHi, we're happy you found our staff to be so supportive during your experience here at Land Rover Hunt Valley. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Disappointment
by My Regret on 12/01/2023My experience is bad and a deceptive one. I asked for financing to service my car because of my financial situation just for this month. I was sent a link which approved $1,000 credit which Justin Woods knows well won’t get approved. As… soon as I accepted the offer, he called Uber to take me home without allowing me to confirm the credit facility. I ended up paying $720.00 meant for my kids and other issues for this season. I can’t do or buy anything for my kids as I write. I will never forget my experience with you and your company. You messed up my end of year program with my family.Hi, we are deeply disappointed by your experience at Land Rover Hunt Valley. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (410) 999-1235. We hope to hear from you.
20k service
by EileenM on 11/14/2023Took my Defender 130 in for 20,000 mile service. Needed oil change, a few recalls fixed and my 2nd remote needed to be programmed ( when I bought my truck the parts were not available). Really easy, great communication all day about how it… was progressing. Able to pay online so when I picked up, was very fast. Couldn't have been easier! Thank uHi, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Annual service
by Sheila h on 10/27/2023Very nice to work with but the fees were too highHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Mitchell on 10/05/2023Service advisor was polite accurate and honest the only withdraw is that there was no loaner vehicle availableHi Mitchell, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Sunroof issue
by Vitelkites on 08/22/2023Jerzy handled my claim with the utmost professionalism.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
air conditioning check/repair
by LR Sport on 08/04/2023My AC went out suddenly while driving and I was close to the dealer so brought it to them to assess. While they charge an obiligatory 'diagnostic fee', they were very honest. After the initial assessment, the service rep called to tell me… that the technician thought the air compressor had done bad and a part needed to be replaced at a very high repair cost. I told him I would think about my plans for this 8+ year old car and call him in the morning. He called me first thing to tell me that the technician looked at it again and the AC was working! He could have just gone ahead with the repair, but was honest about it! Koodoes to him! PS- I bought a new Land Rover this week!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change time
by Watkins on 07/22/2023I scheduled a service appointment for an oil change 3days ahead for 1:45pm. I waited for about 3-4 hours before my car got serviced, which is ridiculous! On the bright side, my service advisor name Adrian thanked me for my patience and… checked on me and kept apologizing. He had great customer service from beginning to end, which I really appreciated. If it wasn’t for him keeping it so professional and attentive to me, I would have took my vehicle else where. Thank you Adrian!!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
D90 Speedometer
by StevenB on 07/14/2023Very nice to deal with. Diagnosed challenging problem and provided solutions.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Hunt Valley Range Rover
by EdwardC on 05/12/2023Professional service advisor, Adrian, all items taken care of and car was spotless when I picked it up.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great service
by Momma Nance on 05/07/2023Ordered trailer hitch bar and made an appointment for installation. Car was given a general maintenance check, suggested new tires and arranged for me to have Lyft ride home. Installer showed me how to remove hitch bar and explained the… accessories. Helpful and professional.Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service From LandRover of Hunt Valley
by Kariuky on 05/04/2023Excellent service, from scheduling to service for my vehicle, very friendly staffHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Key programming
by Sophie1 on 04/27/2023My experience is always great. My service advisor, George, is the best. George goes above and beyond to make sure that everything goes perfectly.Hello Sophie, we're so glad that we were able to go above and beyond your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service
by abcdefg on 04/27/2023Went above and beyond to fix carHello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mary
by Happy Camper on 04/27/2023Land Rover was great! Milena kept me updated during the day of the progress of the service. Thank you!Hello Camper, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Customer service!!
by Customers on 04/19/2023My first time taking my Range Rover for service at the Hunt valley location for service. Excellent customer service from the service staff, I appreciated, the kind atmosphere and attention I received for my questions and concerns. I will be… returning for future services . Thank you Milena!!!!Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Land Rover Defender
Land Rover Range Rover Sport
Land Rover Range Rover
Land Rover Range Rover Velar
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Jeffrey! If you need more help, our team is available to talk -- safe travels!
by Chole Yates on 05/13/2025