Land Rover Hunt Valley
Dealership Service Review
I recently purchased my 2019 RR out of state. I setup and appointment online for a 90k mile service and a MD State inspection. Upon arrival I meet with my assigned service writer Ryan Morse. From the get go Ryan was right on point. He explained the everything about the 90k service and all of my options. He then explained the MD State inspection process. Ryan above and beyond to make sure I understand everything I planned to have done. I also received the same level of care and detail from Chris the service tech working on my RR. I apricated the video of the component which failed the state inspection. Ryan told my RR would be completed at 4pm, I was surprised when Ryan call me just before 3pm to tell me my RR's service was completed. The service team here exceeded my expectations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes