Jim Coleman Honda
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Customer Reviews of Jim Coleman Honda
Review type:
If you're looking for a quality used car w/a side of warmth (and chocolate)
by Everett Wolf on 04/30/2025
Absolutely thrilled with our used car purchase from Jim Coleman Honda Clarksville, MD from start to finish, our experience was smooth, pressure-free, and genuinely enjoyable. Mike Tavenner, our sales associate was knowledgeable, friendly,… and incredibly patient.
A special shout-out to the legendary hot chocolate machine—worth the visit alone. Who needs a fancy coffee shop when your dealership serves cocoa that good?
Also, I’m still not sure if they’re actually open 24 hours a day, or if the team just never sleeps—but either way, someone was always available when we had a question.
Highly recommend if you're looking for a quality used car with a side of warmth (and chocolate).
572 reviews
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Great Dealershhip
by Cheryl on 03/13/2019The sales person, Joe Johnson, was a pleasure to work with. He explained everything from start to finish. He went above and beyond normal expectations. I appreciate the fact he worked around my schedule. Dealing with Jim Coleman Honda… dealership was a good experience overall. Thank you! I love the car.Great Service
by Lisa on 02/20/2019updated 02/27/2019Great customer service. Purvis in Service was really helpful and was very concerned about making sure everything was taken care of. Everything was completed timely and worked out great.Maintenance for CRV
by ml43428 on 02/26/2019The staff have always been friendly and professional every time I had maintenance done on my CRV.Honda Accord Service Recall
by DaveP on 02/19/2019I was in because the airbag light was on and had it checked out. It was determined that this was related to a recall and a part was ordered requiring a follow-up visit to install the part. My service representative, Cliff was extremely… helpful, professional and made the experience a positive one.Great service
by M on 02/11/2019Always get reliable diagnostics and service here. Everyone is really friendly. A great dealership, and offer good deals on regular maintenance.Yassss!
by TanikaBlessed on 02/10/2019Love love love my new mini van baby! Everyone go see Mr. Sam. He's truly a blessed man and a great help! Jim's is the best!Jim Coleman Honda - Purvis Burke
by MorganSimmons on 01/25/2019updated 01/31/2019As always, Purvis provided a great customer service and made sure I was aware of what was happening with my car at all times, while I was waiting for it to be finished. He gave me recommendations without pressuring me to get things done… right then and there. Purvis always greets with me with a huge smile and makes me feel taken care of when I’m at Jim Coleman Honda.Installing additional items on our new Pilot
by jls123 on 01/30/2019We had an outstanding experience getting the additional items for our new Honda Pilot installed. Everyone was polite, very helpful and friendly. We appreciated your excellence.Recall Service
by Cynthia on 01/02/2019updated 01/11/2019Superior customer service from start to finish. Replacement of airbag and complete courtesy check done. Excellent communication.James Artis is the best
by tire on 01/05/2019James is always courteous and helpful. Glad to do business with him in the last few years.honda hr-v
by marina on 12/28/2018updated 01/04/2019I test drove 2 cars, corresponded with Sam via text message for several days comparing quotes and models, and ended up buying from him. he was very friendly, responsive and patient.Great service
by Patty on 12/13/2018Purvis Burke makes my service experience, easy. He keeps me informed of everything that is needed and being done. Richard, the shuttle driver is very personable and right on time.Great service
by Beth on 12/05/2018Sam was great to work with. He kept me in the loop for all of the changes that came up during my service. Also appreciated the offer of the loaner car as I was not aware that was an option.Resolved - Odyssey 2014 Transmission Slippage and Juddering Issue
by Raza on 12/02/2018At 50k my car was not shifting smoothly from 2nd to 3rd and at exiting to 4th. I called the service department (spoke to Purvis Burke) and was asked to drop the car off for the entire day. I was not happy that no loaner vehicle options… were available and shuttle service radius did not cover my work/home location. So i was stuck with nothing to drive for one business day and arrange another person to do the drop off and pick up the car. I got a call from the Mr. Purvis at around 4pm the same day that the car has been fix. He explained that there was a Techinical Service Bulletin per Honda #17-043 that was due and the slippage and juddering issues now have been resolved. The vehical was driven 50 miles which was part of 3 stage transmission flushing process. The firmware was also updated at no cost. This service was performed at the manufacturer's expense and I was not charged for the work that was performed. I drove out of the dealership with my car now shifting like when i first bought the car. I am extremely happy about my experience with the service department so far. I look forward to not having the same issue again but if i do i will not hesitate to take my car in for service again. Another thing Honda Corp. also extended the powertrain warranty to 8 years 80k miles. Its great because this shows honda recognizes the issue and they are willing to stand behind it.Honda sensor
by Jenn on 12/01/2018Honda service department was very accommodating and in communication with us during the process.CRV Purchase
by Rob on 12/01/2018Everyone we dealt with at Jim Coleman Honda was great, but Andy was really fantastic. He definitely made this the best car buying experience we've had.Honda Pilot
by Don on 11/24/2018Jonathan Jim was a great salesman and was patient with us with no pressure. He was able to answer all our questions and directed us to the car we wanted. Once we made our decision on the vehicle we were able to get all the paperwork taken… care of in an efficient manner.Wzaron
by Wzaron on 11/24/2018Recd letter about a recall on passenger side airbag...called to make appointment & was able to get me the same day..all was finished by 6, REST SERVICE.Honda and Victor are wonderful!
by Bill_Neumann on 11/21/2018I brought my Honda Odyssey for service and there were enough worn out items that it was prudent to get a new vehicle. Victor worked with me on options and a few hours later I drove off in my new 2019 Honda Pilot. As easy as pie, as the… old saying goes...Always excellent service
by EdH on 11/13/2018The reason I am about to buy my third Honda from Jim Coleman Honda is because of the reliably excellent service from Tim Murray over the yearsGood Purchase
by ZippersMom on 10/31/2018Overall, my purchase from Jim Coleman Honda went well. Even though we agreed on a price in about an hour, it took quite a while to get all the paperwork done and out the door (5 hours). Everyone was friendly and willing to work with me on… what I wanted for the price I wanted to pay.
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About our dealership
Mission Statement
It Is Our Stated Policy ... To Treat ... Every Visitor ...To Our Dealership ... As An Honored Guest ... In Our Home ... EveryDay ... EveryTime ... Without Fail ... No Exceptions.
We appreciate you taking the time today to visit our Honda dealer web site in Clarksville. Our goal is to give you an interactive tour of our new and used Honda inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our Maryland Honda dealership in Clarksville, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our Honda dealer web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries you may have.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (6)
- English
- Ukrainian
- Russian
- Chinese
Hi Everett, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Coleman Honda! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Savy Robinson on 05/02/2025