Awarded 2016, 2017

Jim Coleman Honda

Awarded 2016, 2017
Today 9:00 AM - 9:00 PM
Closed Now
Sunday
12:00 PM - 6:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM

Customer Reviews of Jim Coleman Honda

4.8
Overall Rating
(110)
Recommend: Yes (106) No (4)
Write a review: Sales | Service
sales Rating

Outstanding experience

byCathyon 08/08/2018

Our salesperson Annie was exceptional. She listened to our needs and made sure we had the vehicle we wanted. Richard in financing was also exceptional. This was our best ever experience purchasing a behicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
306 Reviews
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service Rating

Great service by Mr. Burke

byMarcoon 08/08/2018

Mr. Burke went above and beyond to ensure that my car was serviced correctly and in a very timely manner. He called me a few times to provide updates and when it was ready. He was the reason that I rated this a 5 star.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding experience

byCathyon 08/08/2018

Our salesperson Annie was exceptional. She listened to our needs and made sure we had the vehicle we wanted. Richard in financing was also exceptional. This was our best ever experience purchasing a behicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

bymqswaggeron 08/01/2018

I was a very straight to the point customer where all I asked was the bottom line amd got a great deal on the Honda Civic 2018 LX by them beating the price I had from shopping around by 500$. Their team is excellent.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent Service

byHeardon 07/26/2018

Tim and John were great! Tim took his time and explained the features of the car thoroughly!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great experience

byLynneon 07/25/2018

I worked with Howard to find the car of my dreams. He worked with me to narrow down what I was looking for and then he found it! No pressure, just great service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Mrs.

byMeekon 07/13/2018

The staff here was amazing!!! I was in and out within no time, Sam my sales rep listened to what it was I wanted exactly, and I left feeling positive, and glad I chose this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

First-rate service

byWDVon 07/13/2018

As always, the service process went smoothly from start to finish with all aspects and costs fully explained.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byryanmcq55on 07/07/2018

James Artis provides stellar service as usual. Its great to have someone I can trust and looks out for my best interests.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best Service Department ever!

byMahadi1on 06/05/2018

Purvis and Cliff have always gone that extra mile to provide stellar customer service and shared knowledge about taking the best care at a reasonable price for my 2013 Honda Accord. Cant say enough about their superior understanding of Hondas. Thankful to work with Jim Coleman Honda service department.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Honda HR-V Purchase

byMaddieHRVon 06/05/2018

Received excellent help at dealership to complete the purchase process. The process of walking through the potential "add ons" is lengthy and customers should be offered to opt out vs go through this discussion.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Terrible Customer Service

byHondaOwneron 05/19/2018

I purchased a 2018 Honda Odyssey from this dealership and paid a premium for the President Club which is supposed to get me elite support and customer service. I also paid extra to get the extended warranty, interior protection and financed my vehicle with them. Within 4 days the Radio screen stopped working and went black. I took my vehicle in to get serviced and they tried resetting it. The problem returned immediately. I scheduled another visit which they canceled the day of because they did not have a rental for me. When I did go back, they gave me .a tiny Honda Civic as my rental ( Which is unusable for a Family of 4. The President Club is suppose to always guarantee you an equal or greater size vehicle). They replaced the radio unit and I picked up my vehicle a week later. I had been told 3 days but the part was delayed shipping. My vehicle had been left outside and was covered in Pollen. Apparently it is their policy not to wash the vehicle unless you ask. When I got home, I noticed the front driver Airbag had not been correctly attached which is a huge safety hazard. Also, my vent mounted cell phone holder was missing. I called and asked and no one was able to find it. In addition the screen and stereo were still not fixed. I was told that the issue is a known problem and it cannot be fixed but it may be fixed during a future software update. I was stuck with a brand new vehicle that the radio occasionally doesn't work and has intermittent screen issues. I had to take my car back to get the airbag safety issue fixed and they returned it to me dirty once again. I asked them if I could cancel my President Club membership because I did not feel comfortable taking my car to service department that lost my property, could not fix the issue that was wrong and did not correctly assemble my airbag before they returned it to me. I was told it is against their company policy. After going in to speak to the ownership, I was offered the 12 dollars to replace the air vent but they refused to cancel the President Clubs membership. The logic was that by forcing me to return for oil changes and service, I may eventually buy more service from them. I informed them I would no longer be a customer of theirs and it was insinuated to me that they had heard that before and I would probably be back. I will no longer by from this dealership and I recommend you stay away. I realize that mistakes can happen and was very patient the entire time and gave them many chances. I did not write any reviews until my final meeting hoping that someone would do anything to help me or make up for all the stress these issues have caused. Issues I paid a premium to get a new vehicle to avoid. If they had been willing to work with me or refund me my money, for a I service I never used, I would be happy but unfortunately that was not the case.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Fantastic experience

byjdroyer15on 05/10/2018

I had an amazing experience with purchasing my new vehicle. Everyone there was extremely friendly and helpful! I would highly recommend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Honda CR-V 2018

byKacey0424_on 05/03/2018

Very good service good sales person Sam chads. And good finance service joe.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Sam chads is a great sales person

byclarksvillemdon 04/22/2018

Sam chads is a great sales person. He was very helpful throughout the process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great place for service

byTakeMeToTheGymon 04/21/2018

Shop is well run and I appreciate the personal attention. Especially in getting courtesy rides in the area.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great and friendly service

byCcadd01on 03/30/2018

My experience at Jim Coleman was wonderful! Everyone was very helpful and friendly. The customer service was exceptional! Will definitely be going back there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Experience buying my Honda.

bySandy1296on 03/18/2018

My salesman, Ken Williams, was a pleasure to work with. He answered all of my questions thoroughly. When he sowed me how to work with all of the options, he made sure I was familiar with all of them. He was very patient when I asked him to go over a couple of things and make sure I was doing them correctly. I will be telling everyone I know who is looking for a new car to check out Jim Coleman Honda first. I will also suggest they ask for Ken Williams.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Smooth, easy, and pleasant buying experience

byAlliesEXon 03/16/2018

We went into the dealership with an idea of what we wanted to buy and what we wanted to pay and how much we wanted to finance at a minimal rate. We got everything we wanted. Our salesman, Yarharbrough, was very nice and easy to deal with. He was able to easily give us the discount we were looking for (we probably could have asked for even more of a discount, but I think we did really well). Each person we dealt with was pleasant to deal with and were very informative and helpful. Financing went smoothly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Jim Coleman Evaluation

byHarlanRossmanon 03/06/2018

Jim Coleman Honda is the dealership I have use since moving to Columbia in 2007. I purchased my Hondas and have them serviced at Jim Coleman because of commitment to excellence and strong willingness to ensure customer satisfaction.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Quality Sales and Service

byThphotoon 03/04/2018

I just purchased my second vehicle from JCH. I found the sales and service teams to be honest and straightforward, and they work hard to make the customer experience a positive one.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Elaine purchases a Honda Civic 2018

byHondaCivic2018on 03/01/2018

Thanks to everyone with whom I interacted at Jim Coleman Honda especially my sales person Jerry Sommerville. Jerry is top notch.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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