Giles Subaru
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Customer Reviews of Giles Subaru
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Regret buying from this dealership.
by McCann1 on 01/16/2018I tried to put a 1k deposit on the vehicle that I wanted, and that I had a loan for but Adam didn't want to accept it. That should have been when I walked away. Still I drove for 2.5 hours to the dealership and discovered why, my APR was… insane. (Understood I have been out of the country for 6 years and had no credit, but me and my fiance have the capacity to quickly pay it off quickly so we proceeded still.) After discussing pay off methods we started quickly signing off the stack of contract forms. Unfortunately, I didn't notice that the price that Adam and I agreed to was $1,300.00 dollars more than we agreed upon. When I questioned them about the cost they blamed each other and didn't get back in touch with me. Now 10 days later they are contacting me because they forgot to gather a phone number for my loan provider. I love my Impreza sport, but I regret buying it from this dealership.Shady [non-permissible content removed]
by creolebee on 08/25/2017This is the letter I sent to the manager of Giles Subaru about my experience with the dealership. He never responded. My point exactly. Dear Manager, My husband and I received a letter from Giles Subaru saying that the pre-owned… division was low on Subarus, offered us 18,000 trade-in for our 2014 Outback with 28,000miles on it (purchased from Giles). We decided to stop in and explore the option. The salesman spoke directly to my husband. He answered my questions in a curt dismissive manner. We asked to see a 2017 model in order to get the offered 63 months no interest deal. Instead of showing us cars that fit our request and answering any questions/test drive/updated details on new models, the salesman had your marketing woman show us a 2018 (black w/black interior which we'd already said we didn't want because Louisiana is too hot for black). We were unaware of the year until we returned to the showroom. Both time and energy wasted. He repeatedly left us alone for long periods of time without explanation, seemingly unable to answer even the simplest questions without consultation with "my boss". Were you that person? The conversation then shifted to the salesman's thought that Giles would not be able to lower our note in financing, and would we be open to leasing. We said no. When I say "we" I mean my husband. I asked for the price of a white 2017 he'd said he had on the lot. He changed the subject and left again. When he returned I said, "You never answered my question. How much is the white 2017?" His answer (with contempt) "I'm about to tell you." He put a piece of paper with four squares on the table with the price of 37,000 struck out and 28,000 written underneath. "My boss said he'd give this to y'all at cost." We had not seen this car or any other 2017s. The number written for our trade in was 14,000. My husband spoke up, "Wait, the letter sent to our house offered 18,000. Why is the number different?" Salesman sat back, the marketing woman stood next to him. He said, "Well. They just send you that number to get you in the door." We looked at one another. "Thank you for your honesty." my husband took my hand and we walked out. When we purchased our first Subaru in 2014 our salesman was fantastic. He did the best he could within an opaque system, to be honest and kind. We liked him very much. Yet, when we had a problem with our new car I experienced being treated as if it were 1952 in Louisiana by the management at Giles. This time misogyny and shady tactics lost Giles 30,000 in one swoop. Since the behavior of the least powerful in a business is directly reflective of the highest levels I don't hope for a resolution or for change. In 1952 women struggled to be taken seriously and to be heard. At Giles, I see that like racism, the only change since then is that the language is cloaked and not overt, so when it is called out, the true intent can be easily denied. The very definition of gas lighting. We love our Subaru and will certainly buy another. Just not from Giles. I need a shower after my visit to Giles Subaru.Stress-free car buying
by Sbrue22 on 08/16/2017Being a woman, I was apprehensive about going into a car dealership alone to buy a new car. Not lacking confidence in myself, but expecting I would have to "tune up" the car salesman as to my full capability to make car buying decisions.… Ready to School him on the fine art of not talking DOWN to me. My apprehensions were totally unfounded. I had done some research on the model and features I wanted and had a good idea of what a fair price was. The salesman, Dwight, at Giles not only treated me as an intelligent consumer, he worked with me on lowering the price. Just as we were about to make the deal, I DID act like a typical female and changed my mind about the color. Dwight took a step back, told me they wanted me to be totally happy with my purchase and scanned their inventory for a red version of what I wanted. Without going through all the details, I drove away in a brand new vehicle with more luxury features than I wanted. General Manager Rudy made a good price an even better price by offering me 0% financing. Bingo! It's been a few years since I've been new car shopping and because of technology, the game has changed. The management at Giles has recognized this and is ready to compete. Good job!Giles Subaru: Slam Dunk
by Rigagal on 05/11/2017My objective in trading in a vehicle for a new, undetermined make began with the usual research and hunt. When I visited Giles Subaru, I had narrowed my choices down to 2 and I walked in without an appointment. I was met by Kail Kidd… and he proceeded to assist in my quest by listening first and then introducing me to the Subaru Outback/Touring Package on the dealership floor that fulfilled all of my criteria. The more I heard, and Kail was a virtual, human owner's manual, the more certain about my choice I became. We took the vehicle for a test drive that served to reinforce my decision. The negotiations on the trade-in ensued and he was able to bring back to me very attractive terms. In the interim, he introduced me to staff members and took care of the pro forma paperwork. I cut a check, was given a tour of the showroom/customer waiting area and the Service department that included protocol for early a.m. drop-off. The dealership hospitality is real and cordial; it is clear that Giles is in this for long-term, repeat customer relations and the goal is to make one feel at home. If Kail is representative of Giles employees, and I assume he is, it is clear that he is well-versed in the comprehensive details of Subaru features. I get that this is a brand that sells itself especially to a particular target market, but Kail took great care of this initiate especially where the Eyesite Technology and the Starlink features were concerned. The Subaru phone ap is clear, concise and easy to navigate--an absolute must. He welcomed me back after a day of owner manual study for another drive specifically to assist in reviewing the Eyesight tech. I am left feeling very confident in the dealership's genuine concern for the new car owner's competency with the vehicle sold. Great job, Team Giles!Great service
by LAFairburn on 02/28/2017Josh was a great associate here, he did an amazing job taking care of us in the purchase of a 2017 Outback. The entire staff was very knowledgeable and took the time to answer every question we had. When it came time to negotiate they gave… us an incredibly fair price even vs. Kelly Blue Book value. I love my new vehicle and the service here. Even after purchase he went out of his way to explain all of the features of our car. The whole staff was very pleasant. Will definitely do business with in the future.Never Better
by rodrox9 on 01/17/2017From Worst experience "somewhere else" to the BEST EVER at Giles Subaru We bought a different make of suv somewhere else in early 2016, it was a lemon. It broke before I got it home the 1st day off the lot. So in Sept 2016 we were Finally… finished with that and went to Giles to look a Subaru. the First gentleman we met was Dwight Westley. I have never had someone spend so much time with us explaining each model and all the differences and even ways to order exactly what we want if its a combination of a couple of models. He explained how the transaction would be handled since the "Other" manufacture would be paying off the lemon and then we could proceed. so we decided to have the exact outback we wanted brought in from a different dealership, and Dwight made sure it was timed just right for the deal to go through when we had to give up the rental the "other " manufacture had us in. We live out of town and my husband flies all over the country for work so getting time to spend driving a hour and 1/2 in and spending hours doing paperwork was not going to happen. Dwight called and emailed and we faxed and mailed paperwork to me and my husband at hotels all over the place to make sure everything was ready when he finally got a few hours to get in. We showed up when hey opened and within less than an hour we were on our way home. Dwight worked a miracle. everything was done. We scheduled our 1st service while we were there, it fell very near Christmas, and Christmas came and wen and I never thought about service for the car until after the new Year. Dwight arranged to get it in for the missed service within 2 days when my husband would be in town again. Dwight came in to work early jut to meet my husband and bring him to his job on time that day, as he was scared the shuttle may be busy and cause my husband to be late. Dwight always answers any call or text if I have a question about the car, or forget how some feature works. He has just been WONDERFUL during this whole Process. We went from the Worst Car buying experience to the Absolute BEST and could not have done it with out Dwight Westly.Bait And Switch
by LATruckman on 05/02/2016Went(drove 2 hours) to purchase this on 4/30 at the dealership. Advertised(on more than one website) price of $16,990. he Salesman stated this was the price(on more than one occasion)be for I asked. I offered to buy it at asking… price. One inside the salesman started ask questions about "how much did I want to have the payments. I told him that I was not interested in the payments, just the purchase price. As it was moving forward he was entering what seemed to be a lot information in the computer. I asked him what he was filling out(a lot of personal info). I finally realized what he was doing, a credit report. I Asked him why he was doing that before they accepted my offer. His reply was to get "get an idea" of were they could get my payments. I told him again I was there to buy the car and not buy payments and the payments would be between me and the finance department. He acted as though I was not playing along to the game. That finished he took my asking price offer to the "sales manager". 15 minuets later the "sales manager" came in and stated there was a "mistake" in the price and said it was going to be $5,000(yes five thousand) more. The car had been listed for 85days and now all of a sudden it was wrong? He went on to say they might be able to come down just a little(a couple of hundred) if we wanted it today. Wow! They were turning the pressure up! Good deal, today only, we so sorry. No I was sorry I wasted my time and gas to go there. Oh well at least they lived up to the reputation of used car salesmen.Jake is a no-fuss salesman/no pressure or hype
by lovessubaru on 06/15/2014I had a positive experience. Plenty of time spent with me and my husband driving the car. Didn't try to oversell me - stayed very objective. Fair price (we researched and had a car buying program and they still beat the price). Found me an… even lower interest rate. No tricks. Logical salesperson and the financial person was not pushy at all and helped us decide which extras were worth it to us personally instead of over-selling. She used critical thinking skills to help us evaluate what we really needed.Good prices, but don't bring a trade-in
by stancel1 on 06/08/2014updated 06/13/2025Giles has a good price policy on their new vehicles. It is no haggle and a good price. But if you bring a trade-in, get ready to take a beating. Trade in on my like new truck with 19000 miles was $22,500 to $24,000. I was offered $19,000.… Dealer retail on it is over $26,000. I know they have to make money on the trade, but their offer was just silly. Saw the number and headed for the door. If you have a trade-in, I would recommend finding another Subaru dealer, or shopping other brands.
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