Giles Subaru

This is the letter I sent to the manager of Giles Subaru about my experience with the dealership. He never responded. My point exactly. Dear Manager, My husband and I received a letter from Giles Subaru saying that the pre-owned division was low on Subarus, offered us 18,000 trade-in for our 2014 Outback with 28,000miles on it (purchased from Giles). We decided to stop in and explore the option. The salesman spoke directly to my husband. He answered my questions in a curt dismissive manner. We asked to see a 2017 model in order to get the offered 63 months no interest deal. Instead of showing us cars that fit our request and answering any questions/test drive/updated details on new models, the salesman had your marketing woman show us a 2018 (black w/black interior which we'd already said we didn't want because Louisiana is too hot for black). We were unaware of the year until we returned to the showroom. Both time and energy wasted. He repeatedly left us alone for long periods of time without explanation, seemingly unable to answer even the simplest questions without consultation with "my boss". Were you that person? The conversation then shifted to the salesman's thought that Giles would not be able to lower our note in financing, and would we be open to leasing. We said no. When I say "we" I mean my husband. I asked for the price of a white 2017 he'd said he had on the lot. He changed the subject and left again. When he returned I said, "You never answered my question. How much is the white 2017?" His answer (with contempt) "I'm about to tell you." He put a piece of paper with four squares on the table with the price of 37,000 struck out and 28,000 written underneath. "My boss said he'd give this to y'all at cost." We had not seen this car or any other 2017s. The number written for our trade in was 14,000. My husband spoke up, "Wait, the letter sent to our house offered 18,000. Why is the number different?" Salesman sat back, the marketing woman stood next to him. He said, "Well. They just send you that number to get you in the door." We looked at one another. "Thank you for your honesty." my husband took my hand and we walked out. When we purchased our first Subaru in 2014 our salesman was fantastic. He did the best he could within an opaque system, to be honest and kind. We liked him very much. Yet, when we had a problem with our new car I experienced being treated as if it were 1952 in Louisiana by the management at Giles. This time misogyny and shady tactics lost Giles 30,000 in one swoop. Since the behavior of the least powerful in a business is directly reflective of the highest levels I don't hope for a resolution or for change. In 1952 women struggled to be taken seriously and to be heard. At Giles, I see that like racism, the only change since then is that the language is cloaked and not overt, so when it is called out, the true intent can be easily denied. The very definition of gas lighting. We love our Subaru and will certainly buy another. Just not from Giles. I need a shower after my visit to Giles Subaru.