Giles Subaru

My objective in trading in a vehicle for a new, undetermined make began with the usual research and hunt. When I visited Giles Subaru, I had narrowed my choices down to 2 and I walked in without an appointment. I was met by Kail Kidd and he proceeded to assist in my quest by listening first and then introducing me to the Subaru Outback/Touring Package on the dealership floor that fulfilled all of my criteria. The more I heard, and Kail was a virtual, human owner's manual, the more certain about my choice I became. We took the vehicle for a test drive that served to reinforce my decision. The negotiations on the trade-in ensued and he was able to bring back to me very attractive terms. In the interim, he introduced me to staff members and took care of the pro forma paperwork. I cut a check, was given a tour of the showroom/customer waiting area and the Service department that included protocol for early a.m. drop-off. The dealership hospitality is real and cordial; it is clear that Giles is in this for long-term, repeat customer relations and the goal is to make one feel at home. If Kail is representative of Giles employees, and I assume he is, it is clear that he is well-versed in the comprehensive details of Subaru features. I get that this is a brand that sells itself especially to a particular target market, but Kail took great care of this initiate especially where the Eyesite Technology and the Starlink features were concerned. The Subaru phone ap is clear, concise and easy to navigate--an absolute must. He welcomed me back after a day of owner manual study for another drive specifically to assist in reviewing the Eyesight tech. I am left feeling very confident in the dealership's genuine concern for the new car owner's competency with the vehicle sold. Great job, Team Giles!