Customer Reviews of Ross Downing Buick GMC
Review type:
Jay did amazing servicing
by Adrianna on 10/11/2024He made sure everything was good to go with my car , I appreciate him so muchAgent
by Mike317 on 07/30/2024Always a good experience with the employees at Ross.Thank you for your kind words, Mike! We're thrilled to hear that you always have a good experience with our team at Ross. Your satisfaction is our top priority, and we look forward to continuing to serve you. See you next time!
I'm glad this wasn't my first time here.
by Driver1 on 07/04/2024I have been going here to have my vehicle serviced for over a year and have never had a bad experience. However, this time was not ideal. I made an appointment to get a new tire because I got a flat and was driving on a spare. I took time… off work to go to the appt. Then when I got there I was told "looks like you need a new tire, but we don't have them instock." Which is frustrating to start off. Then I was told I would get a call once it came in, estimating 1-2 days to be delivered. I didn't get a call, I called at the end of day 3. The tire was in, I was able to get the new tire. Then, when I got home I realized they didn't put the valve cap back on. This may have just been bad timing, because all of my other experiences here have been positive. If this was my first time, I would have found them unprofessional and I wouldn't trust them to service my vehicle.Thank you for sharing your experience with us. We're very sorry to hear about the issues you encountered during your recent visit. This is certainly not the level of service we strive to provide. We appreciate your patience and continued trust in us over the past year. We'll address these concerns to ensure it doesn't happen again. Your feedback is invaluable, and we hope to provide you with the exceptional service you’ve come to expect in the future.
Ross Downing Buick GMC Service Dept
by jamminjames on 04/20/2017updated 05/09/2017Ross Downing Buick is top shelf with service. Scott and the whole crew done a great job... I highly recommend Sales and Service...We appreciate you taking time to leave us a great review! I am pleased to hear Scott and our team did a great job in assisting you. If there is anything else we can do for you, please don't hesitate to give us a call! Regards, Jason Walter - jwalter@rossdowning.com | 985-543-6833
Routine maintenance
by Lashowman on 04/12/2017updated 04/25/2017I was in and out within an hour. I was met immediately when I drove up, the person there took my information and verified it in the computer and my vehicle was on its way.Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. We hope to work with you again! Regards, Jason Walter - jwalter@rossdowning.com | 985-543-6833
service
by Lindamae1 on 04/06/2017updated 04/19/2017Customer friendly atmosphere. Service rep kept me informed. Lounge area was very clean and well attended. Customer relations representative checked on us often while we were waiting.Thanks for the kudos! It is gratifying to hear that you were kept informed of the progress of the work on your vehicle and that you felt comfortable during your stay. Please feel free to stop in or reach out to us if you have any questions. Regards, Jason Walter - jwalter@rossdowning.com | 985-543-6833
First visit
by Bayouscoot on 02/10/2016I brought my GMC Sierra in for routine oil change & tire rotation which was included with the purchase of my new truck. I was pleased with how attentive the staff was to my questions/concernsThank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Very Best, The Ross Downing Buick GMC Team
Goodjob07
by Escl2011_ on 12/25/2015updated 01/09/2016Everything was fine and was taken care of really well with rental car. the total Price of the repair did seem to be a bit high.Customer
by Sidney63 on 12/26/2015All was well and in a timely fashion. At present, I am still satisfied with my purchase. I checked on future maintenance charges and they seem within limit.Thank you for taking the time to share with us. The goal of our service team is to ensure a painless and enjoyable service experience for each of our customers. Im happy to read that the work on your car was done in such a timely manner. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Facebook for access to exclusive content! Be well, Jason Walter - jwalter@rossdowning.com
My Enclave
by Shelia1956 on 12/26/2015It was very efficient and everyone was very helpful!!! I will definitely refer family and friends to do business with Ross Downing.My Enclave
by Shelia1956 on 12/26/2015It was very efficient and everyone was very helpful!!! I will definitely refer family and friends to do business with Ross Downing.Thank you for reviewing your service experience and for the recommendation! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. And if you haven't already, follow us on Facebook for access to exclusive content! Be well, Jason Walter - jwalter@rossdowning.com
Took care of everything
by KalindaF on 12/09/2015They were very accomadating and took care of all of my needs with a loaner vehicle throughout the time period that mine was unavailable.Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the loaner car we provided and the accommodating service you received from us. If there is anything more that we can do please come back and see us again. Take care! Be well, Jason Walter - jwalter@rossdowning.com
Good
by usmcgbk on 11/20/2015updated 12/04/2015Not all my problems were solved but it not lack of trying but a software problem. Everyone know how computer can act up even when you think it solve. I can attest to this with my computer but the Service personnel are friend and always… treat with me with respect. I have receive a loaner so I just do not have to wait when it more time than they figure it would take. Thanks service department. Sincerely Gary KaplanFantastic Dealership
by Cynthia99 on 11/25/2015Because of my work schedule, I was unable to set an appt. However, the service technician went above and beyond the call of duty by working through his lunch break in order to get my car serviced quickly. I was extremely grateful for his… kindness.Customer interest
by Janice2015 on 11/06/2015It was a Great experience I would recommend to other customers I hope to come back in the near future ..We appreciate the time it took for you to leave us this wonderful feedback! We strive to provide our guests with a great experience and were glad to know that you were able to perceive that. Thank you for your recommendation and if there is anything more that we can do please come back and see us again. Take care! Best regards, Jason Walter - jwalter@rossdowning.com
service on 2015 denali
by enrous68 on 06/02/2015Staff was very polite and professional. Completed service on my truck in a timely manner. I am extremely satisfied with Ross Downing.Thank you for taking the time to write this great review! We work very hard to ensure that each of our customers is 100% satisfied with the Ross Downing Buick GMC Cadillac experience, and I'm thrilled that your visit was so positive. We appreciate your business and look forward to working with you again! In the meantime, be sure to check us out on Facebook and Twitter for service specials and other fun stuff. Best regards, Jason Walter - jwalter@rossdowning.com
Truck service
by Babies on 10/01/2014updated 10/10/2014The staff is very information and very professional. They are always ready to answer my questions and explain what can or can't be done.Thank you for the wonderful review. We strive to make every customer feel informed and comfortable. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jason Walter - jwalter@rossdowning.com
Yukon XL Service
by RomonaC on 08/07/2014My husband took my vehicle in for maintenance service and was pleased with the service and the courteous staff in the service department.Romona, we appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, Jason Walter jwalter@rossdowning.com
Great Service from Ross Downing Cadillac
by rick289 on 05/21/2014updated 09/26/2025I brought my 2007 CTS in for regular 100,000 mile maintenance work. Approximate time and cost was given by the Asst. Service Manager. He kept in touch with me about the maintenance schedule and also used the coupons that I brought. Ross… Downing Cadillac service department did a great job on my car. Just a plastic bag over the seat and a cardboard floor mat means they care about the little things too. I've bought 2 vehicles from Ross Downing and will be back for another. Thanks guys.Rick, thank you for taking the time to share your feedback! I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. We cant wait to see you for your next servicing appointment; be sure to check out our latest deals on Facebook and Twitter before you come in. Best, Jason Walter jwalter@rossdowning.com
Chevrolet Silverado 1500
Ram 2500
Cadillac CT5
Cadillac Escalade ESV
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Hi Adrianna, thank you for sharing your experience! We're glad to hear that Jay provided amazing service and ensured everything was good to go with your car. We appreciate your kind words and look forward to serving you again at Ross Downing Buick GMC!
by Monica Stuart on 10/13/2024