Ross Downing Buick GMC
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Great Service from Ross Downing Cadillac
Written byon 05/21/2014
updated 09/26/2025
I brought my 2007 CTS in for regular 100,000 mile maintenance work. Approximate time and cost was given by the Asst. Service Manager. He kept in touch with me about the maintenance schedule and also used the coupons that I brought. Ross Downing Cadillac service department did a great job on my car. Just a plastic bag over the seat and a cardboard floor mat means they care about the little things too. I've bought 2 vehicles from Ross Downing and will be back for another. Thanks guys.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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rossdowninggmc on 05/23/2014
Dealer Response
Rick, thank you for taking the time to share your feedback!
I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business.
We cant wait to see you for your next servicing appointment; be sure to check out our latest deals on Facebook and Twitter before you come in.
Best,
Jason Walter
jwalter@rossdowning.com
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