Lexus of Louisville
Today 9:00 AM - 7:00 PM
Customer Reviews of Lexus of Louisville
Review type:
Write a review: Sales
26 sales reviews
Sort by:
Certified GS350
by VivaGS350 on 05/17/2017LOS! I learned long ago the importance of Level Of Service and how it can impact customers. The LOS at Lexus of Louisville was EXCELLENT. I have purchased several vehicles out of state. Not all of those purchases went as planned. Any… and all concerns I had leading to the purchase of my '14 GS350 were handled promptly. This is my 3rd GS model purchased over the years. So, it is fair to say I know the quality Lexus offers. I left Indiana after a series of phone calls arriving in Louisville for my first visit to see the car. Lamont Coker (the salesman) was great throughout the process. I left with my Certified GS350 within a couple hours. Thank you Lamont for all your help! B. Rodriguez (Indiana)Pleased For the Most Part
by btiger14 on 11/21/2016updated 12/02/2016We had to switch dealerships and moved to Lexus of Louisville. We never felt that we were really valued at our last Lexus Dealership; but at Lexus of Louisville Fritz made us feel right at home. Beautiful dealership. It was a longer drive… for us but worth it. Only negative being that the Sales Manager (Matt) does not return phone calls from customers; which is very irritating.We love our Lexus
by LexusforLife on 09/29/2015updated 01/26/2016We love our new Lexus. We were greeted by Bill Marshall when we arrived. Bill is very personable, honest, and very easy to talk to but not pushy.(we like that).We highly recommend anyone looking for a vehicle to stop by Lexus of Louisville… and see Bill Marshall and the whole staff.New car purchase
by Rc350diz on 10/13/2015updated 01/26/2016Great car buying experience. Sales, finance and delivery all a very smooth process. Everyone we worked with was professional and helpful.We Love our New Lexus - Thank You Nathan L
by Jlasi312 on 04/03/2014updated 01/26/2016Nathan L at Lexus of Louisville provided us with an excellent experience in our purchase of our new RX 350. His knowledge and expertise in regards to Lexus along with other brands was most helpful in our decision making process. He was… patient, answered all of our questions, and made sure we understood all about our new Lexus. Lexus of Louisville truly does care about its customers and Nathan L went above and beyond in our process of purchasing a new car.Outstanding Dealership
by UofLFan on 08/26/2015updated 01/26/2016My experience with Lexus of Louisville was the best I've ever had! Thanks to Kevin Green and the entire team there, I finally have my dream car and understand how everything works! Kevin was personable, professional and knowledgeable about… each car we looked at. Every person I had contact with went above and beyond my expectations and I would recommend this dealership to all my friends and family. Do yourself a favor and go check them out... I'm confident you will be extremely pleased with their excellent customer service - FIVE stars from me!!Respected My Time
by Marshak8 on 09/03/2015updated 01/26/2016Billy Grinstead was very professional, personable, and quick. I was very busy and they got me in and out when they said they would. The whole staff respected my schedule.leased 2015 Lexus ES 350
by lexushappy on 09/03/2015updated 01/26/2016Our experience was welcoming and responsive from the moment that we entered the Lexus showroom. We were so disappointed with the lack of responsiveness from our Lexus dealership in Evansville, IN that we decided to drive 140 miles to Swope… Lexus in Louisville. Best car buying decision that we have made in years. Louisville Lexus "Swope" are fantastic to work with and they made our lease experience seamless, informative, and enjoyable.Lexus NX 200t Sports Package Purchase
by rpmathew on 09/07/2015updated 01/26/2016Lexus of Louisville Sales group, especially their sales agent, who worked with me in helping me make the purachase of the above vehicle effortlessly. We had a trade in which was provided with a fair price and financing for the remainder… amount was also made easy. Overall cost of the purchase was cheaper than what was offered at our nearby dealership! All this without us visiting the dealership and entirely through mail, text and telephone. It took couple of days more than what was initially promised for the vehicle to be in the dealership's inventory. Overall it was a marvellous experience to work with the folks at Lexus of Louisville, especially their sales agent, Mf. John Bennetson.Lexus Experience
by 2greyhounds on 09/08/2015updated 01/26/2016Let me start out by saying that to me purchasing a car ranks right up there with visiting the dentist - a necessary function but not always a pleasant one. Over the length of my car buying years, I've walked out of a dealership three times… when it became apparent sales personnel were more interested in getting top dollar than treating me fairly. That wasn't the case with Lexus of Louisville. Sales personnel were helpful, listened, and weren't pushy. Overall, a pleasant enough experience and one that resulted in a new ES300h sitting in my garage. Now, if I can just get used to a car that "starts" silently.Thank note
by friend16 on 09/15/2015updated 01/26/2016Manager gave a deal. Also sales person Maggie Gooble was so experienced for sale. Thank you Matt Henderson and Maggie Gooble.Excellent Service
by kawell01 on 09/20/2015updated 01/26/2016Service was very professional, yet personal. Felt like we were dealing with a family member for the sale. No pressure, haggling or hassling - just easy, honest, open communication.Classy and attentive
by Bertropolis on 09/27/2015updated 01/26/2016My experience at Lexus of Louisville was remarkable. Most people will agree that car buying is not a pleasant experience. Lack of trust is probably the number one reason. Without a shadow of doubt, my Lexus expletive was incredible. Matt… and Fritz were so easy and pleasant to work with. I went to every major dealer in town and no one was willing to negotiate like Lexus. As a professional, I like to negotiate. If a dealer does not show a willingness to negotiate, it is a huge turn off. Any large purchase, I believe, is like a business contract. It should be a two way, dynamic agreement in which both sides are willing to keep providing concessions until a comfortable arrangement is reached in which both parties feel like they have achieved concessions and landed in the perfect place. Anything less and professionals walk away. It seems other dealers don't get it. Matt and Fritz were very aware that I could walk away and spend my money somewhere else. As a result, they repeatedly negotiated until we reached a fair agreement. But on top of that, they treated me like a valued customer, always being sure to thank me for my business, and ensure that I was satisfied and comfortable. Definitely a gold star experience! I would recommend them to my family and dear friends.Fantastic dealership!
by lexusowner19 on 10/19/2015updated 01/26/2016I recently purchased my second Lexus from Lexus of Louisville and they are consistently the most professional, helpful and respectful dealership I've ever been to...even out of the other Sam Swope group of dealerships. Everyone from Bill… Marshall in sales, to delivery,and service are top notch.My new ride
by brawncab on 10/26/2015updated 01/26/2016Bill Marshall was the best! He was extremely thorough in showing the vehicle and answering our questions. The Lexus is a top quality vehicle and specifically the ES 350 is everything we were looking for.Lexus sales review
by newlexusowne1 on 10/30/2015updated 01/26/2016Fritz Bauer and Elliot worked hard to secure our business. We were looking at BMW, Volvo and Infinity so it was not an easy task to make the sale. But they did a great job and we are happy.Superior Costomer Service
by lovingmylexu2 on 11/01/2015updated 01/26/2016My experience was way beyond my expectations. Thank You for making my dreams of owning a Lexus a reality.Outstanding
by sfallehy on 11/04/2015updated 01/26/2016It was very easy working with Maggie. There was never any pressure like you sometimes see with other sales people. She made me very comfortable and apologized that we could not conclude all the necessary details on the first day. I would… recommend and deal with her again.I Love My New Lexus NX200t F-Sport
by Shimbuckler on 11/09/2015updated 01/26/2016Audry was the best sales person I could have ever been paired with. She was knowledgeable and helped me get the financing I wanted on my vehicle.Rx350. Or any car. Sales rep. Maggie goebel
by Stephentsmith on 11/24/2015updated 01/26/2016Best sales rep I have ever encountered, knows her products. Very personable and very professional. Provided different purchase or lease options. I would not entertain buying another car without first checking with Maggie goebel. A most… positive buying experience.Great shopping experience
by wangobyte on 11/27/2015updated 01/26/2016Car buying in general ican be a painful experience but Lexus of Louisville surpassed all of my expectations. Kevin Green was courteous, knowledgeable and treated me and my wife with respect. They were more than fair with my trade - offering… more than what the kbb website was quoting. They didn't try to play any tricks with the pricing and made it very easy to make our choice. My only regret is that Lexus are known for their reliability so probably won't have a chance to deal with Kevn again anytime soon. If you are in the market for a nice ride - look no further than Lexus of Louisville and don't forget to ask for Kevin!
About our dealership
Thank you so much for the great review B. Rodriguez! We truly appreciate your comments and your business. Amber Gregory eCommerce Manager Lexus of Louisville
by ambergregory on 05/17/2017