Lexus of Louisville

My experience at Lexus of Louisville was remarkable. Most people will agree that car buying is not a pleasant experience. Lack of trust is probably the number one reason. Without a shadow of doubt, my Lexus expletive was incredible. Matt and Fritz were so easy and pleasant to work with. I went to every major dealer in town and no one was willing to negotiate like Lexus. As a professional, I like to negotiate. If a dealer does not show a willingness to negotiate, it is a huge turn off. Any large purchase, I believe, is like a business contract. It should be a two way, dynamic agreement in which both sides are willing to keep providing concessions until a comfortable arrangement is reached in which both parties feel like they have achieved concessions and landed in the perfect place. Anything less and professionals walk away. It seems other dealers don't get it. Matt and Fritz were very aware that I could walk away and spend my money somewhere else. As a result, they repeatedly negotiated until we reached a fair agreement. But on top of that, they treated me like a valued customer, always being sure to thank me for my business, and ensure that I was satisfied and comfortable. Definitely a gold star experience! I would recommend them to my family and dear friends.