Quantrell Subaru
Customer Reviews of Quantrell Subaru
Review type:
My new luxury Subaru
by Sahorner_1 on 03/28/2018updated 04/05/2018Everything!! The salesman Jim Grisso was extremely professional and respectful of my time frame (never aggressive or pushy). A great experience.Wnet to look at a Crosstrek and bought a Crosstrek and an Outback
by RicktheCarDad on 02/28/2018Tim was helpful, knowledgeable and not too pushy. Price and added options were easily discussed and agree upon. The showroom atmosphere was clean and relaxing.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Subaru Forester
by jrwhitso on 02/27/20180ur sales agent, Tim Harp, was excellent, no pushing, let us make the decision on what we wanted to purchase. We tried several vehicles before making a decision. He maintain the patience and professionalism necessary for us to make an… informed decision. He was friendly and informative throughout the whole purchasing process. We feel that we made an excellent choice and we will continue to make Quantrell Subaru our place to go for a vehicle.First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Tim Harp assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Subaru Forester Quantrell Lexington
by Sneemerc on 02/04/2018updated 02/16/2018Very informative, helpful, and fast; Our salesman even stayed late so I could make it in after work! The experience was great!Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Suabaru Forester 2018
by JulioZayas_55 on 02/01/2018updated 02/16/2018Loved the quick true car offer, and how quickly my questions were answered via email. It's the reason why we drove from Louis vile. We were satisfied that you offered the color and options we wanted at the ball park price we planned.We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you wont hesitate to reach out to us. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Quantrell experience
by Berserker77 on 01/31/2018updated 02/08/2018The staff was very friendly and went out of their way to accommodate us and make us feel comfortable and satisfied with our purchase.Thank you for taking the time to leave this review. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Great Experience
by RWayneM on 01/30/2018updated 02/08/2018From emails to meeting Tim just a pleasant experience. Everyone in dealership was helpful. Best car buying experience ever. Will be a repeat customerThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Great Experience
by Leo4693 on 01/27/2018updated 02/08/2018Val was very helpful, knowledgeable and provided a great customer experience! Dealership was clean and comfortable. The car buying experience was a pleasure thanks to Val, Regina and Quantrell.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Quality Car at a good price
by stevel_99 on 01/25/2018updated 02/08/2018Sales Person Todd was friendly and provided me a vehicle in my price range. Helpful and very little pressure to buy.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Great car buying experience!
by PamelaB4 on 01/19/2018updated 01/30/2018I never felt pressured. I never felt like I had to hurry to make a decision. Jim was the prefect salesman for me.This was my second car buying purchase without my husband with me. Couldn't have gone better!Pamela, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Excellent service
by ddlikessubaru on 01/16/2018updated 01/30/2018No hassle, quick response. Knowledgeable and friendly staff that were essay to talk to. Not a high pressure sales group that are only interested in making the sale.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Great Pricing and Overall Great Experience
by Bryan_D1 on 01/02/2018updated 01/17/2018Felt that the pricing was very competitively to begin with. All the service we received was very courteous and helpful. the dealership as a whole looked very nice and conveyed an atmosphere of a reputable place to do business and instilled… a feeling of confidence in transacting business at your dealership.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Great deal on a car I wanted
by badkins2 on 01/02/2018updated 01/17/2018Excellent Deal on year end Subarus. Winfrey was excellent with her hands-off approach and allowed me to feel like there was no pressure during the sale. Trade in value on old car was acceptable and overall I felt good about the purchase!Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Car
by Melissa227 on 01/13/2018Winifred was wonderful. I would definitely do business w her again . She worked with me on what I wanted and listened. She cares bout her customers. Most sales ppl dontThank you for leaving us this great review, Melissa. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Subaru Forester
by Sergiorios1965 on 12/27/2017updated 01/04/2018I was really impressed by the no-pressure atmosphere I encountered at the dealership. The paper work was all done electronically and the process took about an hour. Very fast and efficient.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
7946subaru
by 7946subaru on 12/17/2017updated 01/02/2018Friendly saleswoman. Felt she was open and honest. Very knowledgeable regarding our questions concerning a lease. Hospitality ( snacks and drinks) is very convenient and nice bonus while waiting.We love hearing about customers that have a terrific experience at our dealership. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Great place to buy
by Leebo90 on 12/29/2017Tim was great and got right back to us with the price for getting the crosstrek and was willing to work with us so that we could get car from you as we had to travel from Tennessee. Everyone was great at showing all the different things,… where they were and how each worked.Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Our decision to buy from Quantrell
by Sam_Pam2018 on 12/13/2017updated 12/21/2017Our sales rep., KRISTEN McGINNIS was very helpful, answered all our guestions, kept in touch with us while we were making our decision about which vehicle to purchase, and met with us after we purchased our Forester to go over all the… bells and whistles.Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Great experience
by Ntmiller83 on 12/11/2017updated 12/21/2017Working with Winfrey on the purchase was a pleasure. We were educated buyers and appreciated her transparency and honesty. We were much more comfortable making our purchase because the respect she gave us in all of our communications. We… left with exactly what we wanted, for a price we were comfortable paying on terms that were agreeable to us. While we don't plan on purchasing another vehicle for 15+ years, we hope Winfrey is around when we do.Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new car and we look forward to seeing you again whether for routine service or another purchase. Thanks again, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
My new Subaru Outback
by SusanLexington on 12/08/2017updated 12/18/2017We found the dealership to have very friendly, knowledgeable, courteous and efficient staff. They also have plenty of great automobiles! We had a wonderful experience in looking for a new car!Run! They Sell Faulty Cars and Do Not Care!
by AvoidQUANTRELL on 12/08/2017We were sold a faulty car needing thousands of dollars in repair 3 days after we purchased the vehicle. Quantrell claims no liability or responsibility in the matter. We purchased a used vehicle from this dealership on 11/18/17. On… 11/21/17, the clutch went out on it. We have been advised by a very reliable auto mechanic (our next door neighbor), that the repairs will be a minimum of $2,000 to fix this car. Quantrell takes the position "it's not our responsibility". They are able to sell shoddy cars to unsuspecting customers, and they feel no sense of responsibility whatsoever to help these customers when it's discovered they are selling faulty cars. I have seen numerous complaints like mine about this dealership since I started posting my story. Do not Trust Them! Take your Business Elsewhere!! Go to CarMax! In one phone call, they advised all of their cars come with a 5 day money-back guarantee...no questions asked. Also, if anything goes out within 30 days, you simply return it and they will fix it. This is why the future of the car sales industry is going away from the Dealership!! Stay Away! They are not reputable and will not stand behind what they sell you.You agreed that the vehicle was being purchased "as-is" at the time of purchase. There was no warranty implied or expressed on this vehicle.
Subaru Forester
Subaru Outback
Subaru Crosstrek
Thank you for the feedback! We are happy to hear of your positive experience at Quantrell Subaru, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
by dealerreply on 04/10/2018