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Quantrell Subaru


1450 E New Circle Rd, Lexington, KY 40509 (map)
Today 9:00 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Run! They Sell Faulty Cars and Do Not Care!
Written by AvoidQUANTRELL on 12/08/2017

We were sold a faulty car needing thousands of dollars in repair 3 days after we purchased the vehicle. Quantrell claims no liability or responsibility in the matter. We purchased a used vehicle from this dealership on 11/18/17. On 11/21/17, the clutch went out on it. We have been advised by a very reliable auto mechanic (our next door neighbor), that the repairs will be a minimum of $2,000 to fix this car. Quantrell takes the position "it's not our responsibility". They are able to sell shoddy cars to unsuspecting customers, and they feel no sense of responsibility whatsoever to help these customers when it's discovered they are selling faulty cars. I have seen numerous complaints like mine about this dealership since I started posting my story. Do not Trust Them! Take your Business Elsewhere!! Go to CarMax! In one phone call, they advised all of their cars come with a 5 day money-back guarantee...no questions asked. Also, if anything goes out within 30 days, you simply return it and they will fix it. This is why the future of the car sales industry is going away from the Dealership!! Stay Away! They are not reputable and will not stand behind what they sell you.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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quantrellsub on 12/13/2017
Dealer Response
You agreed that the vehicle was being purchased "as-is" at the time of purchase. There was no warranty implied or expressed on this vehicle.
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