Customer Reviews of Kerry Volkswagen
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Deceiving photos
by Julia on 04/06/2024Went to look at a 2019 Honda pilot elite, photos looked great on the website but photos don’t tell the whole story! Had called the dealership in the early afternoon before traveling 2 hours to Florence to verify a few details. everything… seemed to check out, traveled the two hours got there at around 5:30, boy did I get a shock! The car hadn’t even been detailed. It was very nasty inside and that’s putting it mildly especially in the passenger seats and floor! Both passenger arm rest were ripped. One seat had looked like paint splatter on it. The nastiness/food on the floor in between the seats, and the stickiness from spilt drinks, it was gross. On the outside on the drivers side, the passenger door had three dents in it, and the door frame was bent. They said they hadn’t even noticed that door being like that. They said they would get it detailed and fix the dents. Would I like to go ahead and buy it? I died laughing. I can’t believe how they operate. If I was the sales person, I would’ve been embarrassed to show someone a car in that condition. I don’t recommend this dealership at all.Very Pleased
by jimr12 on 08/24/2015I found and purchased a VW CC for a really good price. But the best part was the extended warranty on the car. It was every bit as good as the original factory warranty - meaning covered everything. I also appreciated the tow gentlemen I… dealt with. I also spoke with the service department and found out I will get a loaner when I take the car in for regular service.One piece of advice..... RUN! Stay away!!
by will9173 on 08/14/2014These people will RIP you off!!! They sold me a CPO TDI Jetta, Turns out that it was not a CPO, which they tried and cover up, Had to get a Lawyer to get it registered with VW as a CPO... Just to find out that the car was previously… wrecked!!! The horror story doesn't stop here.. I had to take it back to them to get a speaker replaced and a dent taken care of. They burnt a whole in the paint with a buffer and left all the polishing compound on it to try and cover it up. They had my car for a month getting it fixed, when they returned it the paint look like a 5yr old finger painted it. When i confronted them they yelled at me and told me to get out of there dealership "Stealership". You could not pay me to buy another car from ANY KERRY owned stealership. 5 month later paint is pealing off and one pice of my rocker panel is still primer!!Dissatisfied customer
by bill547 on 04/15/2010I purchased a 2010 Jetta SportWagen TDI from Kerry Voltswagen last week. All the vehicles of this type on their lot with an automatic transmission had a factory installed navigation system which was a $1790 option which I did not want.… To have the exterior and interior colors I wanted and less the navigation system and power sunroof (another $1300) I was told by the manager I might have to wait 6 months to get it. I was told they would knock off the price of the navigation system if I would take the car I had just test driven. After that afer we deceided to take that vehicle the finance person tells us that for an additional $12 a month on our finance payment we could get an extended warrenty. For a 66 month loan it would be less than $800 (wrong) on the final papers not only was I charged full MSRP for the vehicle but $3199 for the extended warrenty.Not much different from other review
by VWeee on 01/22/2013updated 06/10/2025We had a similar experience here. The sales staff was wonderful despite their actual product knowledge. It was the management and finance we had a problem with. We agreed on a price and payment handed them a credit application at 10am. We… arrived to pick up the car at six only to find out in the finance office that the payment differed about 15 dollars a month higher than what was initially shook on. Then to the paperwork process. I had asked to see a blank contract before signing to read t's and c's on the back prior to signing. Needless to say we signed, and took delivery without ever seeing the back of any contract. Once the finance guy realized we didn't want the warranty we just had paperwork thrown at us without ANY explination of itemized charges, or what was actually being signed. Now for my pont of contention. The credit app I gave them at 10am still hadn't been sent to VW credit for approval which is why I brought it to them so early in the day in the first place. With our contract docs and other paperwork being signed the finance guy whips out an addendum stating that if they can't get us approved at the rate they quoted they would have to have us come back and sign for the higher approved amount. This is absolutely and considerably unprofessional in my opinion considering I armed them about 8 hours prior to taking delivery in the first place. If you're looking for a VW check their inventory online and find another dealer to trade with them for the car you want. They still seem to be [non-permissible content removed] here. I wouldn't recommend again. To sum it all up we basically signed for something different the what was agreed upon in the first place and faced the hard sell in finance. I hope this helps.Great Experience!
by cwayne1966 on 04/16/2013updated 06/10/2025A couple weeks ago I leased a new Passat from Kerry VW. I traded my 2005 Jetta and was very pleased with my trade-in allowance. They all seemed to go out of their way to ensure I left with the best deal possible. I highly recommend Kerry VW… to anyone interested in a new VW!
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About our dealership
Kerry VW is proudly serving- Cincinnati, Dayton, Lexington, Louisville, Hamilton, Florence, Alexandria, Beavercreek, Springdale, West Chester, Monroe, Fairfield, Kenwood, Newport and all of greater Cincinnati Ohio and Northern Kentucky.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service