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Kerry Volkswagen


1010 Burlington Pike, Florence, KY 41042 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Deceiving photos
Written by Julia on 04/06/2024

Went to look at a 2019 Honda pilot elite, photos looked great on the website but photos don’t tell the whole story! Had called the dealership in the early afternoon before traveling 2 hours to Florence to verify a few details. everything seemed to check out, traveled the two hours got there at around 5:30, boy did I get a shock! The car hadn’t even been detailed. It was very nasty inside and that’s putting it mildly especially in the passenger seats and floor! Both passenger arm rest were ripped. One seat had looked like paint splatter on it. The nastiness/food on the floor in between the seats, and the stickiness from spilt drinks, it was gross. On the outside on the drivers side, the passenger door had three dents in it, and the door frame was bent. They said they hadn’t even noticed that door being like that. They said they would get it detailed and fix the dents. Would I like to go ahead and buy it? I died laughing. I can’t believe how they operate. If I was the sales person, I would’ve been embarrassed to show someone a car in that condition. I don’t recommend this dealership at all.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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