Kerry Volkswagen

We had a similar experience here. The sales staff was wonderful despite their actual product knowledge. It was the management and finance we had a problem with. We agreed on a price and payment handed them a credit application at 10am. We arrived to pick up the car at six only to find out in the finance office that the payment differed about 15 dollars a month higher than what was initially shook on. Then to the paperwork process. I had asked to see a blank contract before signing to read t's and c's on the back prior to signing. Needless to say we signed, and took delivery without ever seeing the back of any contract. Once the finance guy realized we didn't want the warranty we just had paperwork thrown at us without ANY explination of itemized charges, or what was actually being signed. Now for my pont of contention. The credit app I gave them at 10am still hadn't been sent to VW credit for approval which is why I brought it to them so early in the day in the first place. With our contract docs and other paperwork being signed the finance guy whips out an addendum stating that if they can't get us approved at the rate they quoted they would have to have us come back and sign for the higher approved amount. This is absolutely and considerably unprofessional in my opinion considering I armed them about 8 hours prior to taking delivery in the first place. If you're looking for a VW check their inventory online and find another dealer to trade with them for the car you want. They still seem to be [non-permissible content removed] here. I wouldn't recommend again. To sum it all up we basically signed for something different the what was agreed upon in the first place and faced the hard sell in finance. I hope this helps.