The service department at Wyler GMC/Buick is at the Top of the list for Welcoming atmosphere, Knowledgeable service personnel and Class A facilities. Easy to schedule maintenance visit. Knowledgeable service Rep discussed what I wanted and what scheduled work was due. He listened to my concerns and answered my questions. My vehicle was finished on time and no problems. True Professionals. Happy Customer.
2017 GMC ACADIA
Great service and friendly staff. Great choice
Typical Car Salesman
Typical car salesman! They will try the bait and switch game with you. Advertise a good price on a lease and then turn around and play games once you are there. The manager that values your trade in is completely arrogant, un-friendly and has the personality of a wall. They treat you like your stupid and can't do some simple math. Beware, they will use all the tricks of the trade to get you. First time going there and won't ever go back.
New GMC Sierra
I went in to the dealership a few weeks ago looking to lease a new GMC Canyon. The numbers didn't work for me at the time even though Mike Brown put in a ton of effort. I got a call from Jason this past weekend about coming back in to see what they could do. I again worked with Mike Brown, this time on a new GMC Sierra. With all of the great incentives and the help of the hardest working salesman, Mike Brown, we were able to get a deal done and I drove home in my new black Sierra. Dealing with them was easy and you felt like they actually cared. They even through in an extra for me on the truck to seal the deal. I couldn't have been happier with Mike Brown and the crew at Jeff Wyler GMC in Florence. I will be heading back there in a few weeks with my wife's care to see if we can't strike another deal! Oh, Chad was quick with the paperwork too once it was my turn to sign!
Purchased a brand new ride from Terry Long who provided outstanding customer service. Terry is a straight shooter and was a pleasure to deal with during the purchasing process. He was very professional and respectful and followed up with me after the sale to ensure I was 100% satisfied. I'm glad I worked with him and will definitely go back when I'm ready for my next new ride!!
Personable Service and Excellent Sales Experience
I have been researching cars for the past year and more so in the past couple of months. I found exactly what I had been looking for with a no haggle price (which was the best price I had found) and contacted Jeff Wyler of Florence, KY right away. Within a few minutes I had a person texting me to see how they could be of service. We live a couple of hours away, so I contacted Terry Long back and forth until we could make it to the dealership the next day. We had the pleasure of working with Christina Goderwis. She was very attentive to our questions and interest in the vehicle. She even helped us entertain my small children while my husband and I talked over our options. This was the best experience I have ever had in customer service. We ended up being there 4 hours; however it didn't seem like it. With 3 kids you would have thought it would have! Thank you Terry and Christina (and Chad) for all your help in getting us our new (or new to us) family car!
Excellent customer service
David Navarre did a fantastic job taking care of me when trying to buy a new car. He explained all of my options that were best for my situation. I also had a discount through my company and it was difficult getting the information the dealership needed to apply the discount. David did extra leg work to help me locate the information. Fantastic customer service!
Buying my dream vehicle
17SEP2015: This was one of the best experiences I've ever had when purchasing a new GM Vehicle. Thanks to Greg in Service dept; for recommending Steve Genetti. Steve went above and beyond his duties to make sure I got my dream vehicle, I'm extremely picky and Steve was very patient with me and my wife. We shared some laughs and some personal information about our lives. It was a very long day but when it was finally over I was thankful for Steve. Greg in service, I owe ya buddy !!! Thank you all and special thanks to Chad the Finance Rep. Absolutely... as long you keep these three people...I promise I will definitely recommend Jeff Wyler to others! Thank You Safety Don
Dan was incredibly patient and supportive in helping my wife and I choose the best vehicle for us. The finance team worked diligently to get us a GREAT rate and we appreciate that very much. On top of it all, they were extremely understanding as we handled our two year old who was less enthusiastic about the whole process. I've bought 9 cars from 7 different dealerships in my life. I wish I could redo every previous purchase to only work with the staff at Jeff Wyler Florence Buick GMC. Thanks guys.
I just purchased a used truck from Jeff Wyler Buick last week. I had inquired about the vehicle on their website and within an hour had received a call from Chad A. He arranged for us to come into the dealership to look at the truck that evening: had the truck ready to test drive when we got there. Chad and the finance team did an excellent job of getting the best package possible for us. We drove the truck home that evening. I have to say I was not crazy about visiting a dealership. My past overall experiences have been unpleasant, to say the least. Chad and the rest of the Jef Wyler team, however, restored some of that lost trust and confidence. They were genuinely friendly and hospitable, knowledgeable and diligent in their efforts to get us the best deal possible. We will definitely visit them for our next vehicle.
I love the Service Department!
I had problems with both key fobs. On one fob the remote car starter wouldn't start the car but instead started the security alarm. It had a short and could not be repaired. But Norm repaired a broken battery connection and cleaned the circuit boards on the other and it now works like a new one. I later decided that I wanted two completely working fobs, so I ordered a new one on Saturday. Tuesday I picked up the new one that they programmed to work with my car. Talk about quick turn-around time! I love all the guys in the Service Department (Norm, Bill, John, and Steve). I trust them completely with my 2007 LaCrosse, and they always make me feel like I'm part of the family! I've been dealing with this place for almost twenty years, and I'll never deal anywhere else!
no appt necessary
Great service, I had no appointment, they were able to get me in and out for an oil change and tire rotation. Everyone was very friendly, the sales rep, Ron D, who sold me the car over a year and a half ago, stopped by to say hello, he even remembered my name!
Wonderful and friendly service and will continue to visit Jeff Wyler for all my service needs. They let know about service deals and don't try to add more issues than necessary.
Prime reason why car dealers get a bad reputation
My wife and I were looking for a very specific vehicle (Buick Enclave...but a certain package w/ specific details). Jeff Wyler was the only one in the Tri-State that had that car on the lot. We originally were dealing w/ a brand new salesman, very upfront, very likeable. As soon as others stepped in to 'help' him (and found out we were using our own financing), we suddenly were treated very poorly. In the annoying negotiating phase, we were talked down to and practically laughed at, as if we were naive (my wife is a Dr. and I have my Master's...we are far from unknowledgeable about this process). So, we went to another Buick dealer in the area and were assisted by a veteran dealer who had been in the business for decades. She really was helpful and located the car on Wyler's lot, but they didn't want to give it to her to make the sale. The whole experience was so unnerving, that we actually ended up not buying a Buick at all! This was our car of choice, but our experience w/ Wyler's staff was so horribly insulting, that we were turned off by the whole Buick route altogether! If anyone from Jeff Wyler is reading this, three weeks have gone by and that car (the one we really wanted) is still on your lot. Also, let the young, new guy chart his own path in the friendly style that he already has. Salespeople like the ones who stepped in to 'help' are relics of the past that you should be trying to get rid of, regardless of their level of sales. Your cars sell themselves. Allow the buyers to feel respected and cared-about. A staff full of inexperienced people who hold that attitude will outsell what you have right now all day long.
I just drove home with the real car of my choice. By searching with Edmunds I came up with the location of the exact Acadia Denali options that I was looking for. I managed all communication with Chad Anderson at Jeff Wyler Buick GMC in Kentucky over the internet. Then when I went in they had everything ready to go and I was on my way with plenty of time to show off the Acadia.
Check out Jeff Wyler Florence!!!
I looked up my desired car on Edmonds.com, Edmonds sent my request to multiple dealers. Chad Anderson at Jeff Wyler Florence was the first email I got, he was very helpful. I made some changes to my request on Edmonds and Chad got back to me right away. I feel if I requested a pool in the back of the SUV, Chad would have had one within an hour. When I showed up to the dealer I worked with Nick Skaats, he was easy to talk to, and very helpful. Everyone that I dealt with at Jeff Wyler was very helpful. It was a 10/10 great experience.
Jeff Wyler Buick GMC in Florence, KY, gets the job done!
My family has dealt with this dealership for a long time and we're never disappointed. Service dept. is very friendly and professional all the way. Work is done, car is washed, and price is reasonable. Scott was the service rep I worked with, and he goes above and beyond! I recommend these guys to all my friends and family!
Jeff Wyler Florence Buick GMC is the only place to buy your next car!
I bought Buick LeSabres in 1994, 1998, & 2001, and I now drive a 2007 LaCrosse. One son bought a 2001 Century and the other one bought a 2006 Pontiac G6 GTP. Dave Navarre is easy to deal with and is totally honest and extremely helpful before and after the sale. It never takes very long to make a deal because I do my homework and they are very fair.