Customer Reviews of Jeff Wyler Florence Buick GMC
Review type:
GMC terrain
by Kelsey W on 04/02/2025
updated 04/09/2025
Had a great experience buying our first car here. Bill was very helpful and calm so that made the experience less stressful for us. Bill and Justin were very patient staying hours past closing while we made our decision and never made us… feel rushed. Thanks again!!
40 reviews
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GMC terrain
by Kelsey W on 04/02/2025updated 04/09/2025Had a great experience buying our first car here. Bill was very helpful and calm so that made the experience less stressful for us. Bill and Justin were very patient staying hours past closing while we made our decision and never made us… feel rushed. Thanks again!!Best dealer by far in Northern KY
by Jazzz4580 on 08/04/2024These people are amazing. They treated me with respect and like I was part of there family. Very perfesinoal and less intimidating. Special thanks to Matt the sales man for all he did. I found a car he did all the work, truly amazing.Oil change
by Kpturp23 on 06/16/2021They ran out of oil and had to go get some to complete my oil change. How does that happen when I had to schedule 4½ weeks out ?Frank Mellon
by Francis on 06/08/2021The Jeff Wyler service department has always been prompt, courteous, professional and outstanding. I couldn't be more pleased!Don't do it, they will drag it out and don't care about you at all
by Mad marine on 04/08/2021If you made mistake of buying from them take to another dealer for warranty work. They'll keep vehicle forever and give excuses why it's not fixed? No accountability for a timely quality job and no care in world about your expenses acquired… while they take there time on vehicle. My family has 4 Jeff wyler vehicles and I will sell them all so not to deal with them againBuick Encore Check Engine light
by Rick J B on 12/29/2020updated 01/06/2021Quick and hassle free service.All is great
by Happy on 11/25/2018updated 12/03/2018Very pleased with service preformed. And it was completed in a timely manor.Great Service
by Martin on 07/23/2018The service department at Wyler GMC/Buick is at the Top of the list for Welcoming atmosphere, Knowledgeable service personnel and Class A facilities. Easy to schedule maintenance visit. Knowledgeable service Rep discussed what I wanted… and what scheduled work was due. He listened to my concerns and answered my questions. My vehicle was finished on time and no problems. True Professionals. Happy Customer.Hi Martin, thank you so much for this wonderful response! We appreciate your kind words.
Outstanding staff
by Bearcats10 on 06/08/2018From the salesmen to the finance lady, everyone was great. Our second purchase from Jeff Wyler Buick in Florence.Hi Bearcats10, thank you so much for this wonderful response! We appreciate your kind words. Thank you again for choosing Jeff Wyler Florence Buick GMC and we hope to see you again.
Exceptional Service
by Don1946 on 04/25/2018updated 05/01/2018I get all my cars from Jeff Wyler. Bill Monhollen did an exceptional job helping my wife get her new car. He is the best.Hi Don1946, thank you so much for this wonderful response! We appreciate your kind words. If you have any further questions, please give us a call. We're always happy to help!
Excellent Experience
by Ark12345 on 03/02/2018updated 03/08/2018The sales staff were awesome. They worked to get me the best deal. They also follow up after the sale!Hi Ark12345, thank you for your kind words about our sales team! Thank you again for choosing Jeff Wyler Florence Buick GMC and we hope to see you again.
2017 GMC ACADIA
by Gpopham on 02/23/2018Great service and friendly staff. Great choiceWe're glad everything was completed to your satisfaction! Thank you again for choosing Jeff Wyler Florence Buick GMC and we hope to see you again.
Typical Car Salesman
by kwb0514 on 08/31/2017Typical car salesman! They will try the bait and switch game with you. Advertise a good price on a lease and then turn around and play games once you are there. The manager that values your trade in is completely arrogant, un-friendly… and has the personality of a wall. They treat you like your stupid and can't do some simple math. Beware, they will use all the tricks of the trade to get you. First time going there and won't ever go back.We are very sorry for the bad experience you received while visiting our dealership. We take your comments very seriously and we will do all we can to prevent something like this from happening again in the future. Thank you for sharing your story.
New GMC Sierra
by Gronberg71 on 05/03/2016I went in to the dealership a few weeks ago looking to lease a new GMC Canyon. The numbers didn't work for me at the time even though Mike Brown put in a ton of effort. I got a call from Jason this past weekend about coming back in to see… what they could do. I again worked with Mike Brown, this time on a new GMC Sierra. With all of the great incentives and the help of the hardest working salesman, Mike Brown, we were able to get a deal done and I drove home in my new black Sierra. Dealing with them was easy and you felt like they actually cared. They even through in an extra for me on the truck to seal the deal. I couldn't have been happier with Mike Brown and the crew at Jeff Wyler GMC in Florence. I will be heading back there in a few weeks with my wife's care to see if we can't strike another deal! Oh, Chad was quick with the paperwork too once it was my turn to sign!Outstanding Dealership
by Pitlover69 on 03/11/2016Purchased a brand new ride from Terry Long who provided outstanding customer service. Terry is a straight shooter and was a pleasure to deal with during the purchasing process. He was very professional and respectful and followed up with… me after the sale to ensure I was 100% satisfied. I'm glad I worked with him and will definitely go back when I'm ready for my next new ride!!Personable Service and Excellent Sales Experience
by soccer_mom5 on 02/15/2016I have been researching cars for the past year and more so in the past couple of months. I found exactly what I had been looking for with a no haggle price (which was the best price I had found) and contacted Jeff Wyler of Florence, KY… right away. Within a few minutes I had a person texting me to see how they could be of service. We live a couple of hours away, so I contacted Terry Long back and forth until we could make it to the dealership the next day. We had the pleasure of working with Christina Goderwis. She was very attentive to our questions and interest in the vehicle. She even helped us entertain my small children while my husband and I talked over our options. This was the best experience I have ever had in customer service. We ended up being there 4 hours; however it didn't seem like it. With 3 kids you would have thought it would have! Thank you Terry and Christina (and Chad) for all your help in getting us our new (or new to us) family car!Excellent customer service
by Jillian13 on 01/01/2016David Navarre did a fantastic job taking care of me when trying to buy a new car. He explained all of my options that were best for my situation. I also had a discount through my company and it was difficult getting the information the… dealership needed to apply the discount. David did extra leg work to help me locate the information. Fantastic customer service!Buying my dream vehicle
by SafetyManDon on 09/18/201517SEP2015: This was one of the best experiences I've ever had when purchasing a new GM Vehicle. Thanks to Greg in Service dept; for recommending Steve Genetti. Steve went above and beyond his duties to make sure I got my dream vehicle,… I'm extremely picky and Steve was very patient with me and my wife. We shared some laughs and some personal information about our lives. It was a very long day but when it was finally over I was thankful for Steve. Greg in service, I owe ya buddy !!! Thank you all and special thanks to Chad the Finance Rep. Absolutely... as long you keep these three people...I promise I will definitely recommend Jeff Wyler to others! Thank You Safety DonAbsolutely Satisfied
by thompsons3 on 02/25/2015Dan was incredibly patient and supportive in helping my wife and I choose the best vehicle for us. The finance team worked diligently to get us a GREAT rate and we appreciate that very much. On top of it all, they were extremely… understanding as we handled our two year old who was less enthusiastic about the whole process. I've bought 9 cars from 7 different dealerships in my life. I wish I could redo every previous purchase to only work with the staff at Jeff Wyler Florence Buick GMC. Thanks guys.Worthy of the repeat business
by kdm1 on 12/15/2009This is the third car I have gotten at Jeff Wyler in Northern KY over the past 10 years, first at their Alexandria location and now I have followed them to their Florence, KY location. Obviously if one is unhappy with an experience of… buying or leasing a car you don't go back. I have dealt with several individuals there over the years and have not had any problems and they pass off information well when one of the group is on vacation. I have never had any problems with getting my cars serviced there as well. There is only one other dealer that I have bought multiple cars from over the years. I usually have that sinking feeling as I drive off the lot that I''ve been screwed. But never at Jeff Wyler and that is why I have been back and will continue to come back as long as their management team is working.Very good experience
by bid on 10/27/2009We just purchased a Yukon Denali from Jason Rebholz at the GMC dealer in Florence, KY. We were impressed at every stage, from the initial (quick) follow up to an internet enquiry , to driving away with a new car 2 days later. Jason's… knowledge is impressive, and Todd also made the process simple and a pleasure. We recommend these professionals and the dealership without any reservation.
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About our dealership
Search our large Kentucky inventory of new Buick GMC cars, trucks, SUVs and vans, including Buick Enclave, Encore, LaCrosse, Regal, Verano, and GMC Acadia, Canyon, Savana, Sierra, Terrain, Yukon and Yukon XL. Our team is here to help you with online price quotes, trade-in evaluation tools with KBB, directions and hours, financing with our online credit application (including assisting you with special financing needs for a bad credit car loan) and setting up a test drive. We also feature Used Car Sales.
What sets us apart
You can complete some or most of the car buying process online using Wyler Direct. Save time in the showroom or take home delivery
Over 250 new Buick and GMC trucks, cars and SUVs to choose from
Value your trade or get pre-approved using our website tools.
The Wyler Family Foundation, was founded in 2009 to more formally address the charitable resources of Jeff Wyler Automotive Family, headquartered in Cincinnati, Ohio. We resolve to give back to individuals and organizations within our communities.
Amenities
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Authorized Parts Store
We're glad to hear it! Thanks for your positive review!
by steph_e on 12/04/2018