Customer Reviews of Kerry Chevrolet
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4 service reviews
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Oil change and tire rotation
by Connief on 03/28/2023Fast and friendlyHad a great experience with their service dept
by kerfuffled on 08/30/2015After failed attempts of getting our local Chevy dealership/service department to resolve a AC fan motor issue, I decided to take my car to Kerry Chevrolet and see if they'd be able to help fix it under warranty. This was something many… other Camaro owners experienced and had no problem getting their local service dept to handle the problem. Kerry Chevrolet's service department took the time to listen to my concerns and had it fixed the same day without handing me a bill.Be Warned.
by t_m2 on 06/17/2015My visit to Kerry Chevrolet Service in Alexandria, Kentucky cost me dearly and people should be warned. My vehicle was still under a factory powertrain warranty when the engine very suddenly lost power and died at the side of the road.… While I wont bore you with details it was evident the head gasket was blown. Kerry Chevrolet got hung up on a replacement heater core hose and diagnosed that as the cause of engine failure even though the hose never caused the issue. GM denied the claim based off a diagnosis that three separate Chevrolet service managers said, given the circumstances, was likely NOT the issue. So I am out thousands due to horrendously bad diagnostic capability. Furthermore they took apart my engine without my permission and would not take that off my diagnostic bill even though it was unnecessary (other ways to check for a blown head gasket) and they did not have my permission to do so. In any event, I hope you read this before its too late. I am transferring my vehicle to a more reputable dealership and will post a follow up to this review upon their diagnosis.
About our dealership
Visit our Kerry Chevrolet of Alexandra Dealership near Cincinnati, OH to see our huge selection of new and used Chevrolet models as well as Certified Pre-owned cars and trucks.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service