Customer Reviews of Kerry Chevrolet
Review type:
New Equinox
by CatGreene on 02/12/2025
5-Star Car Buying Experience!
I had an absolutely fantastic experience purchasing my new vehicle! From the moment I walked into the dealership, I was greeted with a warm welcome and a positive attitude from the entire staff. The showroom… was clean, well-maintained, and showcased a great selection of vehicles to choose from.
My salesperson Andy was outstanding—knowledgeable, approachable, and always available to answer any questions I had. He took the time to walk me through all my options, ensuring I found the perfect vehicle to fit my needs. His professionalism and enthusiasm made the entire process enjoyable and stress-free.
The finance department was equally impressive. The finance manager was personable, efficient, and made everything straightforward, explaining all my options clearly and ensuring a smooth transaction. I truly appreciated their expertise and attention to detail.
Overall, this dealership provided top-notch customer service. Every staff member I interacted with was friendly, helpful, and genuinely seemed to care about my satisfaction.
This is the second new vehicle we have purchased from Andy within the last 5 months. We could have gone anywhere to look for cars but we had such a pleasant experience with Andy the first time, we knew we couldn’t go wrong coming back. Thanks again and I love my new car!
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9 reviews
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New Equinox
by CatGreene on 02/12/20255-Star Car Buying Experience! I had an absolutely fantastic experience purchasing my new vehicle! From the moment I walked into the dealership, I was greeted with a warm welcome and a positive attitude from the entire staff. The showroom… was clean, well-maintained, and showcased a great selection of vehicles to choose from. My salesperson Andy was outstanding—knowledgeable, approachable, and always available to answer any questions I had. He took the time to walk me through all my options, ensuring I found the perfect vehicle to fit my needs. His professionalism and enthusiasm made the entire process enjoyable and stress-free. The finance department was equally impressive. The finance manager was personable, efficient, and made everything straightforward, explaining all my options clearly and ensuring a smooth transaction. I truly appreciated their expertise and attention to detail. Overall, this dealership provided top-notch customer service. Every staff member I interacted with was friendly, helpful, and genuinely seemed to care about my satisfaction. This is the second new vehicle we have purchased from Andy within the last 5 months. We could have gone anywhere to look for cars but we had such a pleasant experience with Andy the first time, we knew we couldn’t go wrong coming back. Thanks again and I love my new car!Highly Recommend
by Roger F on 10/21/2024Smoothest process for car purchase ever. Justin was great and so was Matt. Andy was great at explaining all the cars functions. 2025 Malibu. We would highly recommend.Amazing!
by Paige C on 08/04/2024Everyone I came into contact with was efficient, kind, and knowledgable! We have purchased multiple cars here and wouldn't go anywhere else.The Best New Car Sales Experience!!!
by Amanda on 07/08/2024This was one of my best car sales experiences. Matt was absolutely wonderful to work with. He had a car pulled and ready when I got there. He explained all of the cars features in detail. We pivoted to another car option and he went over… all options again. He was knowledgeable, not pushy. Once I made a decision, the process for financing and paperwork was quick and painless. They were able to get me in a deal that worked for me. Matt made sure I understood all of my cars features. And I'm in love with my new car! I will be back for my next purchase!!!My buying experience was great!
by Jamie T on 04/07/2024My buying experience was great! Parker Luck was our salesperson & he treated us like family (honest & open). He drove the car & got familiar with it (including CarFax report) before we arrived. Marty, the sales manager, walked us through… the numbers and answered our questions. I did my homework so I knew he gave me a fair price. And Finance did not pressure me into buying add-ons. The whole process was easy & stress free. I highly recommend Parker Luck & the team at Kerry Chevrolet-Hyundai of Alexandria.Great Experience
by Hughston Kirby on 03/24/2024This was by far the best experience that I have had working with a dealership. Andy made it an stress-free and cooperative discussion and helped me nail down a payment for my ideal car that made sense for me. Matt answered all of my… questions when walking me through all of the new technology and functions in the car. I could not recommend working with Kerry in Alexandria more!Love my Santa Fe Hybrid!!
by Jamie Burdine on 02/28/2024Gabe and Kerry Chevrolet family was the best we have dealt with. Gabe was friendly, knowledgeable, and not pushy. He helped us deal to get the payment we wanted. Aaron was a big help too. My husband and I said we never felt pressured which… made the deal so much!! Highly recommend Kerry Chevrolet and be sure to ask for Gabe!!Great dealership
by Pat from CT on 12/28/2023What a fantastic dealership! My sales associate, Gabe Kremer was a pleasure to work with. I traveled from out state, once I arrived at the dealership Gabe had everything prepared and ready for a quick and seamless delivery. Thank you Gabe I… love my new truck!!
The following reviews are more than two years old. They are not included in the overall rating.
7 reviews
Awesome dealership
by JMMayer on 06/21/2023Andy was a fantastic salesperson, a very customer-centric and knowledgeable guy with a great personality. Everyone else we met there was great as well. Facility was very nice and overall the trip from Indy to get the exact model we wanted… was worth it!Oil change and tire rotation
by Connief on 03/28/2023Fast and friendlyMarty
by KaSheena on 05/05/2018I have been speaking to Marty for two days he is kind and friendly. Even though I may not find a car i can afford I will recommend my friends to Kerry Chevrolet.Hi, thanks for your praise and kind comments about our team.
Had a great experience with their service dept
by kerfuffled on 08/30/2015After failed attempts of getting our local Chevy dealership/service department to resolve a AC fan motor issue, I decided to take my car to Kerry Chevrolet and see if they'd be able to help fix it under warranty. This was something many… other Camaro owners experienced and had no problem getting their local service dept to handle the problem. Kerry Chevrolet's service department took the time to listen to my concerns and had it fixed the same day without handing me a bill.Be Warned.
by t_m2 on 06/17/2015My visit to Kerry Chevrolet Service in Alexandria, Kentucky cost me dearly and people should be warned. My vehicle was still under a factory powertrain warranty when the engine very suddenly lost power and died at the side of the road.… While I won’t bore you with details it was evident the head gasket was blown. Kerry Chevrolet got hung up on a replacement heater core hose and diagnosed that as the cause of engine failure even though the hose never caused the issue. GM denied the claim based off a diagnosis that three separate Chevrolet service managers said, given the circumstances, was likely NOT the issue. So I am out thousands due to horrendously bad diagnostic capability. Furthermore they took apart my engine without my permission and would not take that off my diagnostic bill even though it was unnecessary (other ways to check for a blown head gasket) and they did not have my permission to do so. In any event, I hope you read this before it’s too late. I am transferring my vehicle to a more reputable dealership and will post a follow up to this review upon their diagnosis.It was an experience
by judyalex on 04/02/2011updated 08/05/2025I utilized the Edmunds price quote- I didn't receive any pricing on-line, although I received several follow-up emails. On my initial visits to the dealership, I felt I was not taken seriously as a married woman shopping for a car by… herself. (Since it would be "my" car, and my husband's work schedule is unusual, I needed to do the shopping.) I wanted to drive several makes/models to help choose the best car for me. Initially, I found the experience mostly frustrating. When it came time to complete the deal, the finance manager Josh was very friendly and responsive. The salesman, Josh, took time to show me how to use the car's features and set up my phone for Bluetooth. By the time I left, I had a positive feeling about the dealership.Randy Excellent Salesman
by riley_b5 on 09/20/2013updated 08/05/2025I was in the market for a used vehicle and visited Kerry Chevrolet. Randy is the sales person who assisted me with my search and purchase. The overall experience was great and convenient. Randy made it easy and was very professional in… meeting my needs for a used vehicle. He was able to quickly find a couple of cars from your inventory that met my needs for pricing, reliability and gas economy. I would recommend Randy to my friends and family who are in the market for a new or used vehicle.
About our dealership
Visit our Kerry Chevrolet of Alexandra Dealership near Cincinnati, OH to see our huge selection of new and used Chevrolet models as well as Certified Pre-owned cars and trucks.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Hello, thank you for your kind words and this wonderful review! Congratulations on your new truck!
by Alysha Elmore on 01/02/2024