Customer Reviews of Walser Auto Campus
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37 service reviews
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Service was 5+
by Andrew Pinder on 01/28/2022James Johnson was fab, had our vehicle picked up from home, text sent soon as it arrived and a video + phone call to discuss work, all went great and our Vehicle arrived home 2hrs ahead of Schedule, its all about communication and James… Johnson was 1st Class, thanks!Drives like new again
by Cari on 01/28/2022My vehicle was shaking when I would drive on the highway. James Johnson and his team not only repaired my vehicle to like new running condition, but offered me a loaner vehicle and drove my car back to my home over an hour away. They even… found and took my vehicle to a local specialist to ensure my vehicle was properly repaired. Their professionalism and service is impeccable. James and everyone at Walser are a pleasure to work with.James Johnson
by Phil on 01/28/2022James does an amazing job and always take care of all of my service needs!! He Rocks!!!Easy Peasy!!
by Shala on 01/26/2022James Johnson and the Walser Mercedes service staff is top tier! James communicated every step of the repair and I was provided a nice loaner car. Upon completion of the repair I received a personalized video entailing what was fixed and… how much life was left on brake pads and tires. Very informative and helpful! Thank you James and the Walser Mercedes Group! Shala HolmanGreat Service at Mercedes Benz of Wichita
by CP on 01/18/2022James Johnson was my service rep at Mercedes Benz of Wichita. He was very helpful in the whole process. He kept me informed with what was wrong or needed to be done to my vehicle. A part took a few days to come in and James kept me up to… date on that as well. I was able to have a loaner vehicle for the duration of my service. Also, the total cost was $700 less than anticipated so that ALWAYS a plus! Great work everyone! My next service will definitely be back at the Mercedes Benz of Wichita!Moved back to Kansas and had an great experience
by Brian K on 01/16/2022I recently moved back to Kansas and had a great experience at Walser. My service advisor, Austin, and my technician, Damian, went above and beyond. Thank you so much!Service with a smile
by Beth on 01/15/2022James Johnson was great. Liked the friendly and speedy service and the ease of getting a loaner. Liked the updates throughout the day and the video sharing is my vehicle.Stranded in Wichita
by Deborah Cramer on 01/14/2022I was in Buhler, Kansas, visiting my 101 year old father. I drove my GLC Mercedes from Westlake, Texas. I discovered from a display in the car that my battery was almost dead, so had to have it towed to Wichita, (60 miles). When calling the… dealership I found that the first available appointment was Jan,19, over a week away. I needed to get back home, so drove with the tow truck driver and then went in to see James Johnson, the service advisor. I told him my story and he said, no problem, we are here to help, and I will have your car looked at while you wait. I was so relieved. Within an hour, they replaced the battery and I was on my way, with James taking my car through the car wash himself!! I loved the comfy lounge by the fireplace and could watch my car being serviced through the glass wall. (great feature). I am so glad I have a Mercedes, and am assured that I will get professional and caring service wherever I am. Thankyou to everyone at the Mercedes’ of Wichita dealership, especially James who gave me 10 star service.Walser BMW service 1/6/2022
by Shaygirl96 on 01/13/2022Austin @ BMW starts the service experience with a friendly smile and great customer service. The technician sent a video and explained everything he saw when my car was on the lift…Thank you Walser! Austin@BMW has provided excellent… customer service every time I have been in their facility.Customer Service at its best
by Nina on 01/11/2022James Johnson our service contact was great. He addressed me by name and was very personable and professional. He also answered all of my questions and concerns in a timely manner.Great Service!
by Jamie A on 01/06/2022Austin is the best! He provided excellent service and is always so helpful and quick on following up with details everytime I get my car serviced.Maintenance Service
by Alishea Andery on 01/04/2022Took my car in for services this morning after it sitting for 5 months due to a rotation overseas. Expected time was 3 to 4hrs. Services was completed in half that time. Thank you James Jihnson for taking care of my service. I will always… return to this location customer service is always A1.Austin is wonderful!
by PS on 01/01/2022Austin is ready to serve! I was confused because my speed and information disappeared from my windshield. I text messaged Austin who immediately responded to me with a video addressing my problem. I watched the very informative BMW video… which addressed a simple solution I was not aware of , thus resolving my issue! I love the customer service and dedication of BMW and their great employees especially Austin who is always professional and an immediate problem solver! Yay Austin, Yay BMW!! Happy New Year. PattiGreat Service
by Kyle Pijarowski on 12/31/2021Working with James Johnson was a breeze. Great service and very transparent about the problems and solutions.Best Service in Town
by Heather Tracy on 12/30/2021My service advisor, Austin, is always so polite and helpful! He’s very thorough when explaining problems and is never pushy. 10/10 - would recommend.Service over the top!
by Hong Nguyen on 12/29/2021Great service and very caring genuine employee. James Johnson is one of the kindest person I’ve ever met. He checks up on the vehicle, its service and makes sure the customer is satisfied with the service they’re receiving too! Totally… recommend getting your vehicle serviced here! Your vehicle will be in good hands.James Johnson
by Rick on 12/29/2021Very professional experienceAlways easy to deal with
by M on 12/29/2021Always want to keep your vehicle i. Top shape. James Johnson was very helpfulGreat Service!
by Rochelle on 12/29/2021Adam coordinated all the details of my car being serviced. He was very professional and friendly. He kept me informed. The whole service department did a great job!Mercedes Quality Service
by Peter on 12/28/2021James in Mercedes Service department treats us like royalty . . . he keeps us updated, lets us know what to expect and makes sure we have a ride or pick up ready to go. James’ service quality is a perfect match for the quality one expects… of Mercedes !Scheduled service
by Susan M on 12/28/2021James Johnson is always on time with keeping me up to date, making sure the car is cleaned and service updates. I appreciate having one person in the service dept that is easy to contact.
Lexus RX 350
Chevrolet Silverado 1500
Jeep Wrangler
BMW X3
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About our dealership
The moment you walk into a Walser dealership, there is one driving factor that defines us; giving customers the consummate, customer-focused experience when purchasing a vehicle. This is the same momentum that has driven us since this company was founded by Jack Walser, and continues to this day under the leadership of Andrew Walser.
What sets us apart
Protect your investment with our range of coverage options from Walser Autoguard.
Whether you're leasing or financing, Walser Autoguard can provide you with peace of mind so you can drive with confidence.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television