Midwest Kia
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Customer Reviews of Midwest Kia
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Worst Dealership I have ever deal with!
by Eayn Hoefgen on 02/11/2025updated 02/18/2025Worst dealership I have been to. My salesman Chance and I were checking out the Kia k5 which I had looked at a day before. I had already got my cars trade value from another dealership and they couldn’t match that. So I told them I would… rather go with a dealership that can offer me more for my trade. Then, I was told that they were not gonna allow the other dealership that owns them to take it. Meaning that they were upset that I was gonna take the better deal for me and they tried to hijack me from getting a car which is not only petty but very unprofessional. I don’t recommend this dealership because they are unprofessional and only care about money and not about who you are and that’s not the kind of dealership I wanna deal with. Once again my salesman was named Chance who I don’t recommend at all!Great Place
by Timm on 03/14/2024I've bought 4 cars from them over a few years. Great service everytime, gets me in and out for oil changes quick too. Friendly people and great management staff. Highly recommendCheck everything before leaving the lot
by Jared M on 09/08/2023I thought I got a great deal on a new 2023 K5 GT-Line but drove away with a lemon. I thought at first the clock just needed to be set and I would do it when I got home. Tried for a while to figure it out and then called. So the clock,… navigation or remote start functions don’t work. Sales guy said bring it in, service looked at it and said it needed new software. Left it for a day for new software and when I picked it up they said it was actually a faulty cell antenna. No estimated delivery in the part. Waited a month with me periodically checking in and finally the antenna arrives. Leave it for a day and now they say the entire radio display console needs to be replaced with now estimated delivery date. THIS STUFF WAS ALL NO FUNCTIONAL WHEN I DROVE IT OFF THE LOT!!!! Shame on me for not checking everything before leaving the lot. How did it pass the “Inspection”???? If I was the dealership GM I would be embarrassed by this happening on my lot. But maybe this is just acceptable for Kia.High pressure finance guys!
by Lettitia on 01/22/2019We had a great experience with our sales person, Diego. The sales manager was great too! Our problem was the finance guys! I have never felt so much pressure to upgrade my car warranty in my life! We told them 5 times a we didnât want any… extra insurance yet they continued to pressure us! Totally ruined our experience. I was going to recommend Midwest Kia to my kids but now I wonât be.Highly recommend
by Heatherm on 03/07/2017My daughter turned 18 was in the market for her first car, went to several dealerships that jacked her around, Midwest Kia got her into the car she wanted, first time car buyers program. She had zero credit but stable job history!! She… didn't have to pay a ginormous down payment, they worked with her and we highly recommend Midwest Kia! Go visit WES StephensonAerishae sims
by Kyleplus on 08/20/2016updated 08/31/2016Very professional , made us feel at home , very positive , energetic . Very polite . She knew every answer to all these questions we had . I'm very impressed. Definitely referring everyone to go hereGreat place if you're looking for a new vehicle!
by SkulrykC on 03/10/2016updated 03/18/2016Sales and finance didn't try to force unneeded options for my purchase. I told them what I was looking for and they didn't try to change my mind or tack on additional charges like other dealerships. Definitely looking to purchase from them… again and refer my friends/family!Amazing Experience
by Patricia_Jason on 02/16/2016updated 03/02/2016I had an amazing sales representative Karla; she was very knowledgeable, she knew all the details about the vehicle, very outgoing. From the time we walked in the door we had an outstanding service. Best service in Wichita!Soul
by Karli2002 on 01/07/2016updated 01/15/2016Al is very personable, always willing to go above and beyond to help! This is the 4th car we have got from him! Great salesman...even better guy!Buyer Beware!
by Bandy169 on 09/03/2015The first thing I noticed was that the price for the used car I wanted to purchase was well above book value. After looking at it, I can assure you there was no reason for it to be, but I thought we could possibly come to a deal. The… salesman only wanted to talk about monthly payments, while I wanted to talk about the actual price of the vehicle. I made my offer and he took it back to his manager. He came back with monthly payments, making it sound as though my offer had been accepted. I later found out that he did not negotiate the price at all, but only disguised the full price as monthly payments in hopes that I wouldn't notice. To make matters worse, he attempted to use high pressure sales techniques, hoping I would sign without understanding what the deal was. The lone bright side to my experience with them, was dealing with the internet portion of it, though they do not directly work for Midwest Kia. After I returned home, I received a call from them asking about my experience. They apologized after hearing what I went through and assured me that was not how they do business. I was told that they would relay my concerns to management. I was never contacted by management for Midwest Kia, thus I will assume this is normal business practice for them.extra mile.
by igotscrwd on 11/16/2014After having several issues with my vehicle purchase, Midwest Kia went to great lengths to fix the problems. They were very understanding of my frustration with the problematic car and tried to make the best of an unfortunate situation.… They did offer a buy back on the car and went above and beyond to correct a sour situation. I was impressed by the amount of concern they had for me and my concerns about the car I had purchased.They do not budge
by shoparound6 on 11/10/2014Davis Moore Nissan beats them in service hands down, as does Car Max. Be prepared to spend an entire day to purchase a vehicle. They do not discuss features of the cars, they are not willing to negotiate and they don't act like they want… to earn your business. It will probably be worth your trip to go to an out of town dealer. They did not want to show us the previous year's vehicles even though they advertise they are wanting to sell them for new inventory coming in. Shop online, get quotes from different dealers..you will be glad you did. The only thing I did like about this dealer is being able to test drive the vehicle without them tagging along.Very poor Customer Service
by allison12 on 11/10/2014It has been exactly 1 week since I went out to the Midwest Kia dealership. My "salesman" was Brad. I sat in the dealership for 2 hours for something I was told would take 5 min. No one EVER got back with me. I asked prior to my credit being… run if they were hard or soft inquiries, I was told by Brad that they are all soft. Last Tuesday I got an alert saying there were 5 hard inquiries on my credit report which lowered my credit report 10 pts. I got a "follow up" call Friday and was told a manager would be in contact with me...still nothing. Horrible business practice and extremely poor customer service.Bad sales experience
by goldenrule1978 on 12/04/2013updated 07/24/2025Salesmen gave me her word they could help us due to credit issues over the phone. Even promised my family gas money if we came out today. They turned us down because my spouse does not have a valid DL and they did not compensate us for… driving out there.Took a while but I love what I bought
by Hemogoblin on 01/29/2014updated 07/24/2025The showroom is amazing. Like walking onto a spaceship. Big Al was my salesman and he had to be the most patient salesman I have ever dealt with. I told him what I wanted and he said that I would probably be happier with an Optima. I test… drove a used BMW and thought it was what I wanted. Al talked me into trying out a 2014 Optima. It was better than I expected, a lot better. 2 months later and I am still in love with it. I love my Kia Optima.
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