Midwest Kia

It has been exactly 1 week since I went out to the Midwest Kia dealership. My "salesman" was Brad. I sat in the dealership for 2 hours for something I was told would take 5 min. No one EVER got back with me. I asked prior to my credit being run if they were hard or soft inquiries, I was told by Brad that they are all soft. Last Tuesday I got an alert saying there were 5 hard inquiries on my credit report which lowered my credit report 10 pts. I got a "follow up" call Friday and was told a manager would be in contact with me...still nothing. Horrible business practice and extremely poor customer service.