Customer Reviews of McCarthy Chevrolet of Overland Park
Review type:
Recommending Rian & Nickolas at McCarthy Chevrolet
by Denise R on 09/28/2024
We worked first with Rian and then Nickolas. They were both very helpful and sincere. They gave us good information and found help if they didn't know the answer. We appreciated that they were doing their best to help us find a car that met… our parameters. They are both relatively new at this and didn't try to hide the fact that they didn't have all the answers. It was really nice that they didn't try to BS us. We have purchased over 15 brand new vehicles in the last 40 years, and were absolutely ready to walk away if we felt we were being played. I would recommend talking to either of them if you're looking for a car.
22 reviews
Sort by:
Service provider
by Disappointed on 01/28/2025Took my truck in for an oil change. While there I aske the service advisor about upcoming recommended service and the cost. He gave me the run around and told me to look it up myselfRecommending Rian & Nickolas at McCarthy Chevrolet
by Denise R on 09/28/2024We worked first with Rian and then Nickolas. They were both very helpful and sincere. They gave us good information and found help if they didn't know the answer. We appreciated that they were doing their best to help us find a car that met… our parameters. They are both relatively new at this and didn't try to hide the fact that they didn't have all the answers. It was really nice that they didn't try to BS us. We have purchased over 15 brand new vehicles in the last 40 years, and were absolutely ready to walk away if we felt we were being played. I would recommend talking to either of them if you're looking for a car.Fantastic Customer Service
by carprate on 09/04/2024updated 09/13/2024I had an oil change done on my 2024 Chevy Equinox a few weeks ago and it was the best dealership oil change experience I've ever had!! The service department is attentive, knowledgeable, friendly, fun, and helpful!!Wheels with Deals!
by Renee A on 07/02/2024updated 07/08/2024They will go above and beyond to take care of each and every Guest! Best experience EVER!Purchased new car with challenged credit
by Morine Bivens on 07/04/2024Brianna Allston help me purchase a 2022 Equinox. I have challenged credit and a vehicle that I am upside down financially. Brianna helped me navigate through the process so that I was able to get the funding that I needed to purchase the… vehicle. She was very calm and also calmed my anxiety. I am very thankful for her help and assistance. I am a happy customer! Thank you, Brianna!Brianna was amazing !
by Jocelyn on 07/01/2024Brianna was amazing and very knowledgeable I would definitely recommend her to everyone 10/10IN AND OUT
by Kade on 07/01/2024super quick in and out with my Yukon!Got good discounts and apr through McCarthy
by Dalton S on 11/18/2023Great experienceUnable to provide quality mechanics and quality maintenance work
by Dreams44 on 03/07/2023On 03/01/23, I took my car in for service and was told it would be a few days before I would know the issue due to an influx of other service requests. On 03/03/23, after calling for an update, I was told that it would be $3,000 for a new… turbo part. When I questioned Kevin, the service representative who assisted me, and asked for an itemization of that figure, he told me it would be $800 for the turbo, $1,100 for labor, and "other parts like gaskets, a hose, and other things need to install the turbo". I further questioned him on the $1,100 difference and he was unable to provide exactly what was needed and restated that it's parts needed to install the turbo. I told him not to do any work and to wait for me to call him within the next 30 minutes. In that time, I found a different certified mechanic who stated it would be $1,200 total for parts and labor. I called back and told Kevin not to do any work and that I will retrieve my car. This was an incredibly poor and outrageously terrible experience for a number of reasons. Kevin charged me the most expensive diagnostic fee allowable and stated it was that price because of the work that had to be done to diagnose the problem. I was charged $180 and he never told me exactly what was done to diagnose the problem, however I paid the fee and retrieved my car. Kevin provided a wrong diagnosis. It was not the turbo, it was an intake manifold issue. The other mechanic explained that the diagnostic codes provided evidence of an intake manifold issue along with the issues I described/experienced in driving my car. Also, the turbo was inspected and was in good condition. So the question remains, how did McCarthy-Morse determine it was the turbo? If I was charged the higher diagnostic fee because "so much" diagnostic work had to be done and the turbo was actually examined, then how could there have possibly been an incorrect diagnosis? Lastly, I've been a long-time customer of McCarthy-Morse for years, as I've purchased two cars from this location and years worth of maintenance services. My teenage daughter is now a licensed driver and I'm looking to purchase a third car as I'm gifting my current car to her. This situation has completely destroyed my relationship and ruined my plans for purchasing a third vehicle from a dealership I've trusted for so long. I'm unable to recommend or make a purchase from a dealership unable to provide quality mechanics and quality maintenance work.MR.
by PLSName on 01/19/2023I had slow leak of tire, and went into McCarthy-Morse Chevrolet to have tire diagnosed. They quickly determined that slow leak was caused by nail/bolt embedded in my tire. Dealer did not have tire in stock. Tire was not readily available… in Kansas City so service representative had new tire shipped in from St Louis. Tire received next day, and I had tire replaced that next day.6 days w/o car and $485 for an oil change + battery
by AJ Frederes on 01/11/2023Last time I will ever return, I've had issues in the past with this dealership and this last experience was no different. I made an appt to check my car in for an oil change on Thursday 1/5 at 7 AM, also noted on the appointment request… that I had a service brake assist and stability track light that kept coming on. When arriving I was told that the earliest a tech could look at it would be Saturday morning (why even set an appt?) I asked if I could bring it back on Saturday as I need my car. I was told no that this would be a liability since there is now a ticket open and issues with the vehicle. I agreed to leave the car and asked them to look at it ASAP and to keep me posted, then walked across the street back to work. I didn't hear anything Thursday or Friday so I texted the number for an update Saturday morning, no response from anyone. I texted again and called and left a message Monday at 9 AM for Chris, no response. Called the main line again at 1130 Monday and asked for Chris, was fed a bunch of BS that he actually wasn't working Saturday and the car didn't get looked at but he had a tech assigned to look at it Monday afternoon. I receive a call around 2 PM Monday afternoon saying before the tech can go any farther we need to replace the battery which would be $358. Late Monday they call again saying the car would be ready for pick. I was without a car for 6 days and got charged $485 for a battery replacement and an oil change. The customer service, communication, and entire process is a joke. If your shop is behind and you cannot diagnose a vehicle when an appointment is set and you do not offer a loaner car you need to stop accepting appointments. This dealership is close to my office and was convenient for me to service my car as well as my wifes', I will never return again.Oil Change and Touchscreen software upgrade.
by MarkChevy on 05/17/2021Bill the technician assigned to me did GREAT job.Great team!
by Lesley on 04/29/2021I was looking for a new 2021 Chevrolet Traverse and wasn't too happy with a few dealerships I had already visited so a friend referred me to Brendan (finance manager) at McCarthy-Morse Chevrolet. He didn't have the vehicle I wanted so he… found one and dealer traded for it within a days time. Brendan, our salesman Erik, and everyone we encountered at McCarthy-Morse was nothing but kind and helpful. They listened to my wants, needs, and hesitations and made sure I was completely happy with everything before I signed and drove away in my beautiful new car. If you're in the market for a new or used vehicle don't hesitate to give them a try. They will continue to get my business as well as my referrals for anyone looking to buy or get their car serviced.Waste OfTime
by Waste Of Time on 10/08/2020Misleading advertising. Please read the fine print. The advertised price is $2,000 less than the real price unless your vehicle has less than 100,000 miles. After spending 2.5 hours with the salesman and him coming down from his original… price multiple times saying if I can make this work only to return with the original price. What a waste of time.I would rather use Bob Allen ford for any vehicle make and model and now do
by ChipperG on 12/30/2018updated 01/07/2019Used an oil change coupon sent to me by the dealer. When given at check in, it seemed like less concern was evident. When I returned over 3 hours later I was told they "Honored", my coupon. What the heck does that mean!?! Did you do me a… favor to accept your own advertising!!?!? In addition the multi-point inspection?? Were the fluids low and topped off?? Not a word or note just basically here's your bill and BYE! No mileage/date tag in the window for next visit! Basically they may have slapped a new filter in and topped off the oil for all I know. I have not been thrilled with this place basically because when you arrive you have to look for someone to help you. Usually planted in a chair inside rather than watching for customers and providing expected service and acknowledgement. Could it be I wasn't in a 50000$ vehicle? just a 2010 impala? Wont go there again and would not recommend. It was not my first bad service experience there.Auto body repair
by Jeff10malibu on 11/30/2018The team replaced the front bumper, washer fluid pump and reservoir on my 2010 Chevy Malibu. Excellent work, on time, for a reasonable price. Professional and courteous service. Very satisfied.Highly Recommend For Service and Sales
by angelaa2 on 05/22/2015I brought my truck in to get it worked on. Service Consultant Scott Howell was fantastic to work with and gave me a loaner Camaro to drive while I waited for my truck to be repaired. I loved the Camaro so much that I decided to trade my… Jeep in for one! Salesman Jake Witt was great to work with, made sure I understood all my options and gave me a wonderful deal on my trade in. Business Manager Chris Lee had all my paperwork ready to go, and helped me pick out the right warranty for my new car with no pressure to buy extras. I highly recommend McCarthy Morse Chevrolet for both automotive service and car sales.ABSOLUTELY NO ARM TWISTING EXPERIENCE!
by Alvina on 05/19/2015Our salesman, Steve, really listened to what we were looking for - and I do mean he LISTENED. He won me over immediately when he picked up on my first remark about not liking black vehicles! He was very patient in explaining and even… demonstrating how all the new gadgets that come standard with today's new vehicles and the many extras that could be had. Steve transitioned easily with us when we went from purchasing a high dollar truck to a less expensive vehicle in the SUV family. Especially after he had spent many hours searching for just the specific truck my husband was looking for only to have us revert to buying something else. Steve - I cannot thank you enough for your patience in explaining over and over how we reached our final price! Steve truly made us feel as if we were his only concern and our satisfaction was his first priority. Chris Lee was so patient in explaining all the different warranty items that were available with our new purchase AND he did it without putting any pressure on us to purchase any of them! Absolutely no arm twisting! Chris made it feel as if we were dealing with a close family friend who only wanted to see that we were provided with all the needed information to make the best decision for us. He is warm and personable I will be recommending Morse (especially Stephen Salazar and Chris Lee) to our friends and family members whenever they are shopping for a new vehicle.Used car purchase
by a2c2shawk on 02/25/2009I found used car online at a good price. Recommend doing homework on vehicle history and basic pricing. They did a good job of getting records and disclosing information on vehicle. They did use hard sell "stories" to get me to buy.… I've worked in sales so it's easy to spot. I recommend that you have financing on used cars before you purchase. I was able to get a loan 2% below what they offered. The finance department is high pressure and remember to negotiate everything, warranty, gap insurance. I would recommend them for a new car purchase or if you don't need financing on a used car.Dealer doesn't keep promises & treats you differently after the purchase
by mrsmurano on 12/12/2011updated 06/01/2025If you are buying an used car from this dealer, you will want to make sure to check everything out before signing the purchase agreement. The sales person claims that their services team checks everything and fixes whatever needs to be… fixed. The sales person also told us that if we take the car home but find a part not working, just bring it back and they'll fix it. When my husband and I bought our car, it was getting dark and with what the sales person said, we paid for the car without looking at the car in detail. When getting the car inspected for the Missouri registration, we found out that one of the license tag lights is out, also the roof rack is missing a piece. I called the sales person to see if I can get them fixed, and he told me yes but we would need to pay for the parts and services. He said that when buying the car, we have "walked around" the car and was basically blaming us not catching the problems. The light and the roof rack probably don't cost much and I don't mind paying for them, I am just surprised by how they treat the customers before and after the purchase! I would not buy a car from this dealer again, and if I could go back in time, I would check the car in detail and make sure that the dealer fixes all the problems before paying.
About our dealership
Family-owned since 1928, our Chevy dealership takes pride in everything we offer—especially our large selection of new Chevrolet vehicles.With the newest Chevy models in stock at the most competitive prices, our showroom offers customers the best deals in Overland Park and beyond.
With pre-owned specials that change regularly and one of the area's most extensive selections of used vehicles priced at under $15k, our lot has anything your budget-conscious heart could want, and then some. From our used vehicles to our certified pre-owned Chevrolet cars for sale, our inventory is comprised of just about every make, model, and body style. Can't find the used car you're looking for in our inventory? Contact us, and we’ll help you find it or show you comparable models that are currently available. We guarantee you’ll discover a perfect used car right here at McCarthy-Morse Chevrolet.
9201 Metcalf Ave, Overland Park, KS 66212
What sets us apart
At McCarthy-Morse Chevrolet we strive to provide outstanding service to our customers.
Not many dealerships can say that they’ve been family owned since 1928. When you buy a car or truck from McCarthy-Morse Chevrolet, you’re getting a stellar experience provided by a staff that takes pride in continuing a tradition built on integrity.
Sponsor -The Preps KC program, Touch-A-Truck, James Kraus/Glory MMA & Fitness, Jadon’s Hope Foundation, Health & Wellmobile, American Cancer Society Hope Lodge.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Languages Spoken (2)
- English
- Spanish
Thanks for the great review!
by EdMorseHV on 03/05/2019