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McCarthy Chevrolet of Overland Park


9201 Metcalf Ave, Overland Park, KS 66212 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (5) No (0)
Service Rating
Recommend:
Yes (2) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
I would rather use Bob Allen ford for any vehicle make and model and now do
Written by ChipperG on 12/30/2018
updated 01/07/2019

Used an oil change coupon sent to me by the dealer. When given at check in, it seemed like less concern was evident. When I returned over 3 hours later I was told they "Honored", my coupon. What the heck does that mean!?! Did you do me a favor to accept your own advertising!!?!? In addition the multi-point inspection?? Were the fluids low and topped off?? Not a word or note just basically here's your bill and BYE! No mileage/date tag in the window for next visit! Basically they may have slapped a new filter in and topped off the oil for all I know. I have not been thrilled with this place basically because when you arrive you have to look for someone to help you. Usually planted in a chair inside rather than watching for customers and providing expected service and acknowledgement. Could it be I wasn't in a 50000$ vehicle? just a 2010 impala? Wont go there again and would not recommend. It was not my first bad service experience there.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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