McCarthy Chevrolet of Overland Park
Dealership Service Review
Used an oil change coupon sent to me by the dealer. When given at check in, it seemed like less concern was evident. When I returned over 3 hours later I was told they "Honored", my coupon. What the heck does that mean!?! Did you do me a favor to accept your own advertising!!?!? In addition the multi-point inspection?? Were the fluids low and topped off?? Not a word or note just basically here's your bill and BYE! No mileage/date tag in the window for next visit! Basically they may have slapped a new filter in and topped off the oil for all I know. I have not been thrilled with this place basically because when you arrive you have to look for someone to help you. Usually planted in a chair inside rather than watching for customers and providing expected service and acknowledgement. Could it be I wasn't in a 50000$ vehicle? just a 2010 impala? Wont go there again and would not recommend. It was not my first bad service experience there.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No