McCarthy Chevrolet
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Customer Reviews of McCarthy Chevrolet
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by 20yrcustomer on 07/06/2025Oil change was fine, and the advisor was helpful. However, I was disappointed with how the diagnostic process was handled. We already knew there was a minor issue—a small oil leak—and I was told the oil change could be completed same or… next day, but the diagnostic appointment was 10 days out. If this had turned out to be a serious issue, that kind of delay would have forced me to take my business elsewhere. As it turns out, the issue was a loose cap. It felt like I was being asked to pay a second diagnostic fee just to confirm something we had already suspected. When I bring a vehicle in for service, it’s because I have a problem and I need it identified and fixed—quickly and thoroughly. My ability to pay for repairs relies on my ability to get to work, which means reliable transportation is not optional. I’ve been a loyal customer for over 20 years, consistently servicing a minimum of five vehicles. If this kind of experience becomes the norm, I’ll have to consider transferring my service elsewhere. I hope that’s not necessary, but something needs to improve.Repair after another collision repair company failed
by Bruce F on 01/03/2023After my truck was in another collision center, they were not able to reset the check engine light and 7 failure codes that were thrown. McCarthy in Olathe, took the truck in, diagnosed and fixed the part the other center failed to do.… Worked with other collision center, got them to pay the bill so I wouldn' have to. All in all a great experienceNot great...
by Lenymo095 on 08/21/2022First off the office could never get the insurance company that was covering the damage correct. Every phone call they would not have it correct and we would spend 15 minutes correcting it. Second we could never get in touch with the… service advisor handling our car. I would call and be transferred to his voicemail everytime. There was a point where I called for an entire week just to talk to his voicemail over and over. We were given 4 different times our vehicle would be ready. The first 2 times I would call to verify just before the pickup day only to be told that they didn't know anything about it being picked up we were still weeks away. Never really could understand the mixup other than, we never spoke to the guy actually handling our truck. The third time was that the truck failed the test drive and had to be evaluated, of course this was a Friday and they wouldn't get back to it until Monday afternoon at the earliest. The forth pickup time given we did infact pickup. When we did pickup the car the interation was very awkward the guy seemed confused that I looked around the car to verify the parts that were damaged. Of course you sign for the truck before you even see it so I have already signed saying it's good. I do infact acknowledge the truck looks fine. I then go to meet my wife and child at the car rental place about a block away. As were getting in my son if confused as he tries to buckle himeself in. The rear seatbelts have not been bolted back in. They're just tossed into the back seat. During this time my wife and I are walking the truck. I see they have cracked the front fascia upon the removal of it. It also looks as if they didn't bother to removed the door handles to paint because there is overspray all over the handles and it also looks as though there is some on the exposed door seal, however that does wipe away. I take the truck back and ask to speak to the same fella. This converstion was even more akward than the first. I, some what aggitatily run through the issues. He just stared at me and then asked if I wanted this stuff taken care of. I told him yes I did, I was going to need a rental since I just turned mine back in. He told me they won't have one. And then asked again if I wanted to leave my truck. I said no then he said well there nothing i can do then. I then told him that they needed to fix the seatbelt immediately and I can bring the truck back to be repainted and the front repaired. He agreed and then told me it would be about 3 weeks before they can get us back in. I agreed to avoid any further issues and the truck did drive fine and it was all cosmetic. I'm just not sure how a job that they had 60 days with could have turned out so poor. I will update this when, and if, they actually do a better job with the repaint.Great Service
by John Pyron on 06/25/2022The staff was very knowledgeable about the maintenance required for my 2013 Volt. With their support it is going to last me for many, many more years.Maintenance service
by gbrook14 on 04/21/2022Yesterday after servicing truck parked in the garage. This morning, transmission fluid is leaking onto the floor. I’m waiting for dealership to respond to my concernPedro shines again!
by jaybirdk74 on 08/17/2018updated 08/24/2018I brought my Chevy Trax in to replace some trim that had been knocked off. As I usually do, I took it straight to Pedro Alvidrez. As usual, he addressed the problem and fixed it fast. How fast? Well, I left the car with him and flew to… Florida, and he had finished in full BEFORE we landed! I had to wait three days for my car, of course, but not on account of Pedro! Incredible service, attention to detail, and customer satisfaction of the highest order are the terms I would use to describe my experience at McCarthy’s!Good repair service, if under warranty
by mig66 on 05/24/2011updated 07/16/2025They were very good while my car was under warranty but after that expired I just got the "you don't know what you are talking about" attitude after I explained all the problems with my car. The collision center is top notch though. I have… never had a bad experience with them but the guys at the service center are hit and miss.
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