McCarthy Chevrolet

Oil change was fine, and the advisor was helpful. However, I was disappointed with how the diagnostic process was handled. We already knew there was a minor issue—a small oil leak—and I was told the oil change could be completed same or next day, but the diagnostic appointment was 10 days out. If this had turned out to be a serious issue, that kind of delay would have forced me to take my business elsewhere. As it turns out, the issue was a loose cap. It felt like I was being asked to pay a second diagnostic fee just to confirm something we had already suspected. When I bring a vehicle in for service, it’s because I have a problem and I need it identified and fixed—quickly and thoroughly. My ability to pay for repairs relies on my ability to get to work, which means reliable transportation is not optional. I’ve been a loyal customer for over 20 years, consistently servicing a minimum of five vehicles. If this kind of experience becomes the norm, I’ll have to consider transferring my service elsewhere. I hope that’s not necessary, but something needs to improve.